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Virtual Call Center Jobs in Jackson, MS (NOW HIRING)

Altitude Development Group

Sales Representative

Jackson, MS · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... Virtual classroom training as well as hands-on sales training in your own territory * Weekly draw ...

Altitude Development Group

Sales Representative

Brandon, MS · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... Virtual classroom training as well as hands-on sales training in your own territory * Weekly draw ...

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Jackson, MS

Virtual Call Center information

See Jackson, MS salary details

$4

$12

$18

How much do virtual call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for virtual call center in Jackson, MS is $12.25, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $14.23 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Jackson, MS?

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For Virtual Call Center jobs in Jackson, MS, the most frequently searched job titles are:

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What cities near Jackson, MS are hiring for Virtual Call Center jobs?

Cities near Jackson, MS with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Jackson, MS as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $25,489 per year, or $12.3 per hour.

Virtual Personal Banker

Firefighters First Credit Union

Madison, MS • Remote

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

This a remote work from home position. Candidates must reside in the state of Alabama, Arizona, Arkansas, Colorado, Connecticut, Idaho, Kentucky, Missouri, Nevada, New Mexico, New York, Pennsylvania, Oklahoma, Oregon, Tennessee, Texas, Utah or Washington.


Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.
Typical responsibilities:

  • Recommend FFCU financial products and services to members to meet individual member needs.
  • Process and manage member accounts and/or open new and sub-accounts.
  • Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
  • Process and manage credit and debit cards.
  • Troubleshoot, research, respond, and provide training on member services technology and related issues.
  • Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
  • Participate in special projects and perform other assignments as needed.
  • May occasionally travel to attend meetings, conferences, training, or other work-related events.

Basic Qualifications:

  • Experience in technical support, sales, customer service, and banking at a Credit Union or Banking institution.
  • Experience with consumer loan application and processing.
  • Experience with account opening and teller transactions.
  • High School Diploma or GED
  • All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Remote Expectations:

  • 100% remote role
  • Dedicated Home Office: This position requires a permanent home office in a fixed location and is not a work-from-anywhere or travel-based role.
    • This ensures compliance and supports daily collaboration for our legendary member service.

Benefits:

We offer exceptional benefits to our employees, including:

  • Competitive salary with a pay for performance bonus
  • Fully paid Medical, Dental, and Vision benefits package for employees.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
  • Pet Insurance
  • 3 weeks of PTO annually including 2 ½ days of float time.
  • 9 paid holidays plus 2 half days

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.