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Virtual Call Center Jobs in Jackson, MS (NOW HIRING)

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Virtual Call Center information

See Jackson, MS salary details

$4

$12

$18

How much do virtual call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for virtual call center in Jackson, MS is $12.25, according to ZipRecruiter salary data. Most workers in this role earn between $8.37 and $14.23 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Jackson, MS? The most popular types of Call Center jobs in Jackson, MS are:
What are popular job titles related to Virtual Call Center jobs in Jackson, MS? For Virtual Call Center jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Jackson, MS look for? The top searched job categories for Virtual Call Center jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Virtual Call Center jobs? Cities near Jackson, MS with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Jackson, MS as of July 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $25,489 per year, or $12.3 per hour.

Associate of Guest Solutions

1915 South / Ashley

Flowood, MS

$12.50 - $15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Associate, Guest Solutions

Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.

Job Duties:

       Handle all incoming guest calls and resolve issues at first contact whenever possible

       Process service and warranty claims from intake through resolution

       Coordinate delivery support including scheduling, tracking, and issue resolution

       Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates

       Execute save strategies when guests express intent to cancel or return, using authorized tools and offers

       Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor

       Follow up with guests proactively to ensure resolution and satisfaction

       Maintain accurate records in CRM and ticketing systems for every interaction

       Complete and maintain cross-training certifications across all Guest Solutions functions

       Participate in team huddles, coaching sessions, and quality reviews

       Support the store support Teams channel during assigned shifts

       Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Required Qualifications:

       Education: High School diploma or equivalent, required.

       Experience: 1+ year of customer service, call center, or guest-facing experience, required.

Physical and Work Environment Requirements:

       Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)

       Work Environment: Office Setting

       Schedule: Weekdays, Evenings, and Weekends.

Why 1915 South?

       Compensation: Competitive commission-based pay with performance bonuses

       Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

       Paid Time Off: Paid vacation and sick leave

       Retirement: 401(k) retirement plan with company matching contributions

       Tuition Assistance: College tuition support through Thomas University

       Employee Discounts: Generous employee discounts on furniture

       Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you're not just taking a job, you're building a future!

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