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Call Center Manager Jobs in Haslet, TX (NOW HIRING)

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to ...

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Haslet, TX

Call Center Manager information

See Haslet, TX salary details

$27.8K

$60.2K

$103.3K

How much do call center manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center manager in Haslet, TX is $60,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Haslet, TX?

The most popular types of Call Center jobs in Haslet, TX are:

What job categories do people searching Call Center Manager jobs in Haslet, TX look for?

The top searched job categories for Call Center Manager jobs in Haslet, TX are:

What cities near Haslet, TX are hiring for Call Center Manager jobs?

Cities near Haslet, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Haslet, TX as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 75% Physical, 9% Hybrid, and 16% Remote job distribution, with an average salary of $60,230 per year, or $29 per hour.

Call Center Manager

Serenity Mental Health Centers

Farmers Branch, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 

If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 

No Healthcare Experience? We've Got You. 

We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest. 

The Role:  Call Center Manager | Las Colinas, TX

As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. 

What You'll Be Doing: 
  • Supervise and coach call center team to deliver top-tier patient service 
  • Improve call center metrics while ensuring quality patient interactions 
  • Monitor and analyze call center performance data to drive continuous improvement 
  • Create and maintain standard operating procedures for patient communication 
  • Lead training initiatives on healthcare regulations and company policies 
  • Collaborate with clinical teams to ensure seamless patient care coordination 
  • Manage schedules to ensure coverage across all time zones 
  • Handle escalated patient concerns with empathy and resolution focus 
  • Ensure HIPAA compliance and patient confidentiality in all interactions 
What You Need: 
  • 7+ years of call center management experience, healthcare setting strongly preferred 
  • Solid working knowledge of Workforce Management systems and practices 
  • Excellence in developing and motivating customer service teams 
  • Data-driven approach to performance management and process improvement 
  • Track  record of improving customer satisfaction metrics and team performance 
  • Crisis management experience and ability to handle sensitive situations 
  • Experience with healthcare scheduling systems and EMR platforms a plus 
  • Strong understanding of HIPAA regulations and healthcare compliance requirements 
Why You'll Love Working at Serenity: 
  • Competitive pay based on experience 
  • Luxe-level benefits: We cover 90% of medical, dental & vision 
  • 401(k) - because your future deserves self-care too 
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 
  • Employee Referral Program 
  • Opportunity for advancement and professional development 
Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Apply