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Call Center Manager Jobs in Hamilton, ON (NOW HIRING)

CannAmm

Call Attendant (Remote)

Brampton, ON

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

Brampton, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

Hydra Pure Group

Appointment Setter

Stoney Creek, ON

CA$17.60 - CA$23/hr

Hamilton Ontario, Canada We are hiring Call Center Appointment Setters to join our Environmental ... Advancement opportunities into management roles * Full benefits after 90 days * Competitive pay ...

JP Recruitment

Service Manager - 1861593

Ottawa, ON

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec ... You will be leading a team of service technicians and service call centre employees in a fast paced ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

401 Auto

Business Development Representative

Cambridge, ON · On-site

$17.60 - $25/hr

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet personal/team qualitative and quantitativetargets What You Bring to the Table: * Outbound and/or Inbound ...

401 Auto

Business Development Representative

Cambridge, ON · On-site

CA$17.60 - CA$25/hr

Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet personal/team qualitative and quantitative targets What You Bring to the Table: * Outbound and/or ...

Canon Careers

24620

Brampton, ON

... centre experience with at least 3 years of supervisory experience * Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes * Ability to manage ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Hamilton, ON

Call Center Manager information

See Hamilton, ON salary details

$25.3K

$57K

$94.8K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Hamilton, ON is $56,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,263.00 and $67,082.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Hamilton, ON?

The most popular types of Call Center jobs in Hamilton, ON are:

What are popular job titles related to Call Center Manager jobs in Hamilton, ON?

For Call Center Manager jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Hamilton, ON look for?

The top searched job categories for Call Center Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Call Center Manager jobs?

Cities near Hamilton, ON with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $56,953 per year, or $27.4 per hour.

Call Attendant (Remote)

CannAmm

Brampton, ON

Full-time

Re-posted 22 days ago

Job description

Job Title: Call Attendant
Where YOU work, makes a difference.
Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are you our next Call Attendant?
This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services.The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.
Status:Permanent Full-Time (benefits eligible)
Vacancy Type:Replacement
Hours:37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDT
Discipline:Customer Care
Workstyle:Remote (may need to be on-site for training if needed - not mandatory)
Location: Ontario, Alberta, Manitoba, British Columbia or Nova Scotia
Internal Posting Deadline: Friday, August 28, 2026
Why CannAmm is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • Phone Booking
    - Handle inbound/outbound calls to coordinate occupational testing
    - Notate and document all call information according to standard operating procedures.
  • Web Booking
    - Action web booking requests promptly.
    - Handle outbound calls to coordinate occupational testing
    - Notate and document all call information according to standard operating procedures.
  • Trouble Shooting and problem solving
    - Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
    - Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
  • Provide excellent Customer service and Professionalism
    - Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
    - Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
    - Maintain thorough knowledge of call center processes and adapt to changes required.
    - Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
    - Maintain a low error rate.
    - Reliable attendance and prompt arrival to scheduled shifts.
  • Other Duties as assigned by the Call Centre OPS Manager/Supervisor.
What YOU bring to the role:
  • High School diploma
  • Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
  • Bilingualism is an asset.
  • Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
  • Excellent organizational, planning, and prioritizing skills.
  • Computer/Data Entry knowledge
  • Proficient with Cantrak
  • Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
  • Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
  • Must work effectively and professionally under minimal supervision and exercise good judgment.
Working Conditions:
  • Work from home
  • May need to be on-site for training if located in Edmonton, AB or North Bay, ON
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process.
Employment Type: Permanent Full-Time (25 hours & over)

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