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Call Center Supervisor Jobs in Hamilton, ON (NOW HIRING)

The RPM Groups

Be Seen First

Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

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Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Insight Global

Call Center Representative

Mississauga, ON · Hybrid

CA$17.95/hr

Experience working in a call center environment * Comfortable managing high volumes of inbound and outbound calls * Strong multitasking and organizational skills * Ability to manage emails, chats ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Hamilton, ON

Call Center Supervisor information

See Hamilton, ON salary details

$26.3K

$46.7K

$69K

How much do call center supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center supervisor in Hamilton, ON is $46,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,430.00 and $52,499.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are popular job titles related to Call Center Supervisor jobs in Hamilton, ON?

For Call Center Supervisor jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Hamilton, ON look for?

The top searched job categories for Call Center Supervisor jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Call Center Supervisor jobs?

Cities near Hamilton, ON with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Hamilton, ON as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $46,689 per year, or $22.4 per hour.

Temporary Call Center Universal Agent, Canada (Remote)

Carter's

Mississauga, ON • Remote

Full-time

Re-posted 28 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

56th of 105 rated fashion retailers

Job description

Serving the needs of all families with young children,Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management).

**MUST RESIDE IN CANADA

** $17.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs

50% - Customer Interaction & Communication:

  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs

  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent


20% Technology, Training, Sales & Follow-Up:

  • Use technology tools as directed and within established guidelines to support daily tasks

  • Participate in individual and team training sessions to stay current with knowledge and best practices

  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities

  • Schedule and manage any required customer follow-ups following Contact Center guidelines


30% Documentation & Data Management:

  • Complete necessary documentation to manage customer complaints and solutions

  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

  • Maintain confidentiality of the organization's customer data


WE'D LOVE TO HEAR FROM YOU IF:

Must have:

  • 6+ months of customer service experience

  • Ability to communicate effectively in both written and verbal communication

  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision


Preferred skills and experience:

  • Call center, Retail, and/or E-commerce experience is a plus

  • Technical aptitude is a plus, but not required


#LI-Remote

MAKE A CAREER AT CARTER'S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers

Carter's | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter's | OshKosh est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et encourage tous les candidats interesses et qualifies a postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hesitez pas a communiquer avec nous. .

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