ZipRecruiter

Log In

1

Call Center Manager Jobs in Fishers, IN (NOW HIRING)

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... Display strong organization and time management skills * Work independently and must be multi-task ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Fishers, IN

Call Center Manager information

See Fishers, IN salary details

$27.6K

$59.7K

$102.5K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Fishers, IN is $59,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $70,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Fishers, IN?

The most popular types of Call Center jobs in Fishers, IN are:

What are popular job titles related to Call Center Manager jobs in Fishers, IN?

For Call Center Manager jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Fishers, IN look for?

The top searched job categories for Call Center Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Call Center Manager jobs?

Cities near Fishers, IN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $59,749 per year, or $28.7 per hour.

Contact Center Lead

Bassett Services

Indianapolis, IN • On-site

Full-time

Posted 20 days ago

Job description

Overview

Contact Center Lead

Position Summary

We are seeking a motivated, results-driven Contact Center Lead to support the daily operations of our Customer Service team. This role serves as a key partner to the Contact Center Manager by providing leadership, coaching, performance management, and operational support to ensure exceptional customer experiences and achievement of department KPIs.

The ideal candidate is an experienced contact center professional with strong leadership skills, expertise in performance coaching, experience developing Standard Operating Procedures (SOPs), proficiency in data analysis, and a passion for driving continuous improvement through technology, including AI-enabled customer service solutions.

Key Responsibilities

Team Leadership & Performance Management

  • Monitor employee performance, productivity, and overall engagement.
  • Conduct regular coaching sessions and provide timely, constructive feedback to team members.
  • Identify performance gaps and develop corrective action plans to improve results.
  • Hold Customer Service Representatives (CSRs) accountable for performance expectations, attendance, schedule adherence, and quality standards.
  • Assist with onboarding, training, and ongoing development of new and existing team members.
  • Create and lead team meetings, training sessions, and customer service workshops.

Contact Center Operations

  • Support the Contact Center Manager in achieving and exceeding key performance indicators (KPIs), including service levels, customer satisfaction, quality assurance, first-call resolution, productivity, and attendance metrics.
  • Manage and maintain CSR schedules to ensure adequate staffing coverage.
  • Monitor attendance, tardiness, and schedule adherence while addressing performance concerns as needed.
  • Assist with escalated customer concerns and ensure resolution in alignment with company standards.

Quality Assurance & Continuous Improvement

  • Review recorded calls, customer interactions, and service metrics to identify coaching opportunities and process improvements.
  • Develop, document, and maintain Standard Operating Procedures (SOPs), workflows, and training materials.
  • Drive quality assurance initiatives and ensure compliance with established service standards.
  • Identify opportunities to streamline processes and improve team efficiency.

Reporting & Analytics

  • Prepare daily, weekly, and monthly performance reports.
  • Present operational results and performance updates during daily huddles and leadership meetings.
  • Utilize Excel and other reporting or data analytics tools to analyze trends, identify opportunities, and provide actionable recommendations.
  • Monitor and track KPI performance to support strategic business objectives.

Technology & Innovation

  • Leverage AI-powered customer service tools, chatbots, or automation technologies to improve operational efficiency and customer experience.
  • Partner with leadership to identify opportunities for process automation and service enhancements.
  • Assist with the implementation, optimization, and adoption of AI-driven customer support solutions.

Qualifications

Required Experience

  • 3+ years of contact center, customer service, or call center experience.
  • 1+ years of leadership, supervisory, or team lead experience.
  • Proven experience coaching and developing customer service teams.
  • Experience creating and maintaining SOPs, processes, and training documentation.
  • Experience managing employee performance and accountability.
  • Strong understanding of contact center metrics and KPI management.
  • Managing outbound agents.

Preferred Qualifications

  • Experience working with AI-powered customer support platforms, chatbots, virtual assistants, or other automation technologies.
  • Experience with workforce management and scheduling tools.
  • Advanced proficiency in Microsoft Excel, including reporting, data analysis, and dashboard creation.
  • Experience using business intelligence or analytics tools such as Power BI, Tableau, or similar platforms.

Knowledge, Skills & Abilities

  • Strong leadership and team-building capabilities.
  • Excellent communication, coaching, and presentation skills.
  • High attention to detail with strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to influence positive change and drive continuous improvement initiatives.
Employment Type: FULL_TIME

Apply