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Call Center Manager Jobs in Fishers, IN (NOW HIRING)

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...

Eagle Resource Group

Be Seen First

Customer Service Call Center Representative

Indianapolis, IN · On-site

$18/hr

The Customer Service Call Center Representative is responsible for managing inbound customer calls, providing exceptional support, and ensuring accurate information is recorded. This role is vital ...

New

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

$65 - $85/hr

Support the Contact Center Manager in achieving and exceeding key performance indicators (KPIs), including service levels, customer satisfaction, quality assurance, first-call resolution ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Fishers, IN

Call Center Manager information

See Fishers, IN salary details

$27.6K

$59.7K

$102.5K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Fishers, IN is $59,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $70,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Fishers, IN?

The most popular types of Call Center jobs in Fishers, IN are:

What are popular job titles related to Call Center Manager jobs in Fishers, IN?

For Call Center Manager jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Fishers, IN look for?

The top searched job categories for Call Center Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Call Center Manager jobs?

Cities near Fishers, IN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $59,749 per year, or $28.7 per hour.

Inbound Call Center Job

Techgene Solutions LLC

Indianapolis, IN • On-site

$22 - $23/hr

Contractor

Re-posted 22 days ago

Job description

High school diploma or equivalent.

Required

Prior experience in a fast-paced call center environment.

Required

2

Years

Customer service related experience.

Required

2

Years

Experience adhering to ethical and confidentiality requirements

Required

1

Years

Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.

Required

Knowledge of tax regulations.

Desired

1

Years

Ability to analyze and troubleshoot tax-related inquiries.

Desired

1

Years

Associates or Bachelors Degree in accounting, finance, or related field.

Desired