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Call Center Manager Jobs in Conway, SC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Santee Cooper

CUSTOMER SERVICE REP

Myrtle Beach, SC · On-site

$19.85 - $24.80/hr

With assistance, answers and manages a high volume of incoming calls from residential and ... Call Center, Retail Service or Banking experience preferred. * Must be proficient in cash handling ...

SANTEE COOPER

CUSTOMER SERVICE REP

Myrtle Beach, SC · On-site

$16.15 - $20.10/hr

With assistance, answers and manages a high volume of incoming calls from residential and ... Call Center, Retail Service or Banking experience preferred. * Must be proficient in cash handling ...

The Long Bay Resort

Group Sales Manager

Myrtle Beach, SC · On-site

$60 - $80/hr

Collaborate with all corporate departments (e.g., Revenue Management, Call Center, IT) and property operations teams (e.g., Front Desk, Accounting, Food & Beverage, Rooms Manager, General Manager) as ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Conway, SC

Call Center Manager information

See Conway, SC salary details

$27.3K

$59.1K

$101.4K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Conway, SC is $59,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Conway, SC?

The most popular types of Call Center jobs in Conway, SC are:

What are popular job titles related to Call Center Manager jobs in Conway, SC?

For Call Center Manager jobs in Conway, SC, the most frequently searched job titles are:

What cities near Conway, SC are hiring for Call Center Manager jobs?

Cities near Conway, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Conway, SC as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,102 per year, or $28.4 per hour.

Client Care Represenative

One Hour Heating and Air Conditioning

Myrtle Beach, SC • On-site

$14.50 - $19.50/hr

Full-time

Posted 17 days ago

Key responsibilities

  • Handle inbound and outbound customer communications professionally using company-approved scripting and service standards

  • Schedule service and sales appointments, including supporting dispatch operations and following up with customers for preventative maintenance

  • Maintain accurate customer records, support the management of maintenance agreements, and respond to customer inquiries related to scheduling, invoicing, and equipment service

Job description

Client Care Representative (CCR)
One Hour Heating amp; Air Conditioning
At One Hour Heating amp; Air Conditioning, we believe exceptional customer service starts with exceptional people. We are seeking a professional, motivated, and customer-focused Client Care Representative (CCR) to join our growing team.
As the first point of contact for our customers, the CCR plays a critical role in delivering a first-class customer experience while helping drive operational success through appointment scheduling, customer communication, and call center support.
Why Join Our Team?
  • Weekly pay
  • Year-round stability
  • Growth and advancement opportunities
  • Supportive team environment
  • Ongoing training and development
  • Established and trusted brand
  • Opportunity to make a direct impact on customer satisfaction
Position Summary
The Client Care Representative ensures every customer interaction reflects the high standards of service and professionalism our company is known for. This role is responsible for scheduling service and sales appointments, maintaining customer communication, supporting dispatch operations, and achieving key call center performance metrics.
Key Responsibilities
  • Professionally handle inbound and outbound customer communications using company-approved scripting and service standards
  • Schedule service and sales appointments while maximizing booking opportunities
  • Promote ancillary products and services to support company goals and customer needs
  • Perform outbound calls as directed to support service demand and operational efficiency
  • Maintain accurate and up-to-date customer records within the database system
  • Assist in managing and renewing maintenance agreement memberships
  • Respond to customer inquiries regarding scheduling, lead times, invoicing, and equipment service
  • Enter and manage service calls while supporting dispatch operations as needed
  • Follow up with customers to schedule preventative maintenance appointments
  • Review completed service work orders for accuracy and completeness
  • Participate in company-sponsored training and ongoing professional development
  • Resolve customer concerns professionally and efficiently through strong communication and problem-solving skills
  • Maintain a professional appearance and uphold company policies, safety procedures, and ethical standards at all times
Qualifications
Required Skills amp; Experience
  • Minimum of 2 years of customer service or call center experience
  • Strong communication and customer service skills
  • Ability to multitask and remain organized in a fast-paced environment
  • Proficiency with Microsoft Word and Excel
  • Geographic knowledge of the service area and/or map reading ability preferred
  • Ability to pass a background check and drug screening
Education
  • High school diploma or GED required
Physical amp; Work Environment Requirements
  • Ability to sit for extended periods while operating a computer and phone system
  • Strong auditory and visual ability to utilize call management systems and communications equipment
  • Ability to work under pressure and manage stressful situations professionally
  • Flexibility to work evenings, weekends, or extended hours when needed
  • Reasonable accommodations may be made for qualified individuals with disabilities
Join a Team That Values You
If you’re passionate about customer service, thrive in a fast-paced environment, and want to grow with a respected company, we’d love to hear from you.
Apply today and become part of the team at One Hour Heating amp; Air Conditioning.

Apply