ZipRecruiter

Log In

1

Call Center Manager Jobs in Conway, SC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Conway, SC

Call Center Manager information

See Conway, SC salary details

$27.3K

$59.1K

$101.4K

How much do call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center manager in Conway, SC is $59,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Conway, SC? The most popular types of Call Center jobs in Conway, SC are:
What are popular job titles related to Call Center Manager jobs in Conway, SC? For Call Center Manager jobs in Conway, SC, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Conway, SC look for? The top searched job categories for Call Center Manager jobs in Conway, SC are:
What cities near Conway, SC are hiring for Call Center Manager jobs? Cities near Conway, SC with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Conway, SC as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $59,102 per year, or $28.4 per hour.

Call Center Representative

CornerStone Staffing

Tabor City, NC • On-site

$15/hr

Full-time

Posted 11 days ago

Job description

Customer Service / Call Center Representative

Location: Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

  • Shifts vary between 7AM – 9PM with two days off weekly

  • Up to 2 Saturdays/month and 1 Sunday/quarter required

  • Mandatory overtime at month-end

  • Temporary-to-Hire, W2

  • Start Date: September 2026

  • Job ID#: 156744

MINIMUM QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office applications
• Ability to collaborate effectively within a team environment

PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT
This position plays a key role in supporting the client’s financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES
• Contact customers to collect delinquent accounts using standardized call procedures
• Meet or exceed performance metrics for call volume, contact rate, and promises kept
• Negotiate repayment arrangements aligned with customers’ financial capacity and willingness to pay
• Accurately document all calls, agreements, and follow-up actions in the designated system
• Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS
• Microsoft Word, Excel, Outlook
• Collections platforms and CRM systems

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Company Description

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.