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Call Center Manager Jobs in Burr Ridge, IL (NOW HIRING)

Transdev

Call Center Trainer

Tinley Park, IL · On-site

$22.28 - $27.23/hr

Call Center Trainer Transdev is looking for a Call Center Trainer to join our team in Chicago, IL ... Able to effectively work with team management and provide quality feedback to trainees in both ...

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Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule. We offer ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Burr Ridge, IL

Call Center Manager information

See Burr Ridge, IL salary details

$29.1K

$63K

$108K

How much do call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center manager in Burr Ridge, IL is $62,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are popular job titles related to Call Center Manager jobs in Burr Ridge, IL? For Call Center Manager jobs in Burr Ridge, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Burr Ridge, IL look for? The top searched job categories for Call Center Manager jobs in Burr Ridge, IL are:
What cities near Burr Ridge, IL are hiring for Call Center Manager jobs? Cities near Burr Ridge, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Burr Ridge, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $62,985 per year, or $30.3 per hour.

Call Center Representative

A ANDI MEDICAL TRANSPORTATION INC.

Palos Hills, IL • On-site

$16.25 - $20.25/hr

Full-time

Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • 401(k)

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. 
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively