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Call Center Manager Jobs in Alabaster, AL (NOW HIRING)

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

Telephone Operator Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...

Neumo

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Experience in a help desk or call center environment is a plus. Knowledge, Skills and Abilities: * Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Alabaster, AL

Call Center Manager information

See Alabaster, AL salary details

$25.1K

$54.3K

$93.2K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Alabaster, AL is $54,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $63,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Alabaster, AL?

The most popular types of Call Center jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Call Center Manager jobs?

Cities near Alabaster, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,315 per year, or $26.1 per hour.

Call Center Representative

Innovation At Work

Birmingham, AL • On-site

$15 - $18.75/hr

Other

Re-posted 8 days ago

Job description

Telephone Operator

Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.

The operator must work independently, carrying out recurring duties following established policies and procedures.

The operator must have the ability to problem solve and make decisions in emergency situations.

Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.

Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.

Operators must have excellent customer service skills.

Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work.

The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.

The Candidate shall provide general and patient information to direct person-to-person contacts

The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician

The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.

The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.

The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.

The Candidate shall track inquires, questions and answers and provide resolution.

The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.

The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.

The Candidate shall maintain and update Various On-Call Schedules.

The Candidate shall operate monitor and responds to fire and smoke alarms.

The Candidate shall provide directory information for both internal and external caller through computer system

The Candidate should have ability to handle busy switchboard and emergency situations.

The Candidate should provide best customer service at all times while using good discretion and judgment.

The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.

Requirements

MINIMUM REQUIRED SKILLS/EXPERIENCE:

The Candidate must have 1 -2 years of experience as a Telephone Operator.

The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.

The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

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