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Remote Call Center Jobs in Alabaster, AL (NOW HIRING)

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will ...

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How much do remote call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote call center in Alabaster, AL is $15.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.35 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Alabaster, AL?

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For Remote Call Center jobs in Alabaster, AL, the most frequently searched job titles are:

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Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Alabaster, AL as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $31,701 per year, or $15.2 per hour.

Spanish Speaking Call Center Representative (Remote - Alabama Only)

Tribeca Pediatrics

Birmingham, AL • On-site, Remote

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Tribeca Pediatrics rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

You must be located in Alabama, this is a completely remote position that requires the ability to speak Spanish. Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.
ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.
JOB DESCRIPTION: A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.
ROLES AND RESPONSIBILITIES
  • Provide excellent customer service with empathy and kindness
  • Ability to maintain a positive demeanor and professionalism
  • Schedule appointments accurately for patients across multiple offices
  • Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
  • Register and guide new patients
  • Ability to answer general questions about the practice and offices
  • Adhere to HIPAA regulations and policies
  • Transferring calls to the correct individuals/departments

QUALIFICATIONS
  • A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
  • 1+ Years of customer service experience/ call center experience
  • Excellent communication and problem solving skills
  • Strong computer skills
  • Ability to handle a fast-paced environment
  • Ability to self manage
  • Must live in Alabama

SALARY
  • Starting rate - $12.00/hr with increases and room for growth.

ENVIRONMENTAL/WORKING CONDITIONS
  • Work from home from a quiet place where you can perform your tasks uninterrupted
  • High volume of calls and emails

PHYSICAL DEMANDS
Requires sitting and standing associated with a normal office environment. Manual dexterity needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
Benefits to support your health & wellness:
  • After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
  • 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
  • Accrue up to 16 days of PTO/ year with the ability to roll over unused days
  • Fully paid Gym Membership to select gyms in NYC and NJ
  • Additional medical coverage buy up available through Aflac
  • Exclusive access to preferred pricing for Pet Insurance

ADDITIONAL NOTES
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient

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