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Remote Call Center Manager Jobs in Alabaster, AL

IQVIA

Work from Home

Birmingham, AL · Remote

$18/hr

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get

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How much do remote call center manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote call center manager in Alabaster, AL is $54,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $63,800.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are popular job titles related to Remote Call Center Manager jobs in Alabaster, AL?

For Remote Call Center Manager jobs in Alabaster, AL, the most frequently searched job titles are:

What cities near Alabaster, AL are hiring for Remote Call Center Manager jobs?

Cities near Alabaster, AL with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 79% Full Time, 11% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,315 per year, or $26.1 per hour.

Spanish Speaking Call Center Representative (Remote - Alabama Only)

Birmingham, AL • On-site, Remote

Tribeca Pediatrics
Health Care and Social Assistance • 51 - 200 employees

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Paid breaks

Respectful managers

Good training

Learn more about Tribeca Pediatricsexternal

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

You must be located in Alabama, this is a completely remote position that requires the ability to speak Spanish. Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.
ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.
JOB DESCRIPTION: A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.
ROLES AND RESPONSIBILITIES
  • Provide excellent customer service with empathy and kindness
  • Ability to maintain a positive demeanor and professionalism
  • Schedule appointments accurately for patients across multiple offices
  • Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
  • Register and guide new patients
  • Ability to answer general questions about the practice and offices
  • Adhere to HIPAA regulations and policies
  • Transferring calls to the correct individuals/departments

QUALIFICATIONS
  • A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
  • 1+ Years of customer service experience/ call center experience
  • Excellent communication and problem solving skills
  • Strong computer skills
  • Ability to handle a fast-paced environment
  • Ability to self manage
  • Must live in Alabama

SALARY
  • Starting rate - $12.00/hr with increases and room for growth.

ENVIRONMENTAL/WORKING CONDITIONS
  • Work from home from a quiet place where you can perform your tasks uninterrupted
  • High volume of calls and emails

PHYSICAL DEMANDS
Requires sitting and standing associated with a normal office environment. Manual dexterity needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
Benefits to support your health & wellness:
  • After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
  • 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
  • Accrue up to 16 days of PTO/ year with the ability to roll over unused days
  • Fully paid Gym Membership to select gyms in NYC and NJ
  • Additional medical coverage buy up available through Aflac
  • Exclusive access to preferred pricing for Pet Insurance

ADDITIONAL NOTES
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient

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