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Call Center Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Wichita, KS

$12 - $15/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$11 - $14/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Strong organizational and time management skills. * Spanish-speaking skills are a plus.

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

Call Center Representative Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments. Duties ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Strong organizational and time management skills. * Spanish-speaking skills are a plus. PHYSICAL ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Strong organizational and time management skills. * Spanish-speaking skills are a plus. PHYSICAL ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Strong organizational and time management skills. * Spanish-speaking skills are a plus. This job ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Radius Global Solutions

Call Center Rep (GS Apple)

Lenexa, KS · On-site

$15 - $18.75/hr

Join Our New Call Center Team Tired of the same old call center jobs? Here at Radius, we are building a new call center team! This new client will provide an opportunity to get in on the ground floor ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Kansas

Call Center Manager information

See Kansas salary details

$26.3K

$56.9K

$97.7K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Kansas is $56,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Kansas?

The most popular types of Call Center jobs in Kansas are:

What are popular job titles related to Call Center Manager jobs in Kansas?

For Call Center Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Kansas look for?

The top searched job categories for Call Center Manager jobs in Kansas are:

What cities in Kansas are hiring for Call Center Manager jobs?

Cities in Kansas with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Kansas as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $56,930 per year, or $27.4 per hour.

Circulation Call Center Representative

CherryRoad Technologies

Hutchinson, KS • On-site

$14 - $17.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Newspaper Circulation Call Center Representative

The Newspaper Circulation Call Center Representative is responsible for providing exceptional customer service to subscribers and prospective customers. This role handles inbound and outbound calls related to subscription inquiries, delivery issues, billing questions, account updates, retention efforts, and general support. The ideal candidate is customer-focused, detail-oriented, and able to work in a fast-paced environment while maintaining a positive and professional attitude.

Key Responsibilities:
  • Answer incoming calls from subscribers regarding delivery problems, missing papers, vacation holds, and account status.
  • Provide prompt and effective solutions while ensuring a positive customer experience.
  • Document all customer interactions accurately in the system.
  • Assist customers with starting new subscriptions, renewing existing accounts, or upgrading products.
  • Process cancellations and attempt retention through strong product knowledge and customer engagement.
  • Explain subscription options, promotions, and pricing clearly and accurately.
  • Handle billing inquiries and process payments as needed.
  • Update and maintain customer account information including addresses, delivery instructions, and contact details.
  • Communicate delivery concerns or routing issues to the distribution team for quick resolution.
  • Collaborate with supervisors and teammates to ensure consistent service quality.
  • Meet or exceed call center performance metrics, including call quality, resolution rate, and productivity standards.
  • Follow company policies, privacy guidelines, and professional communication standards in all interactions.
  • Other duties as prescribed.
Required Knowledge, Skills & Abilities:
  • Strong verbal communication and active listening skills.
  • Ability to multitask, manage time effectively, and handle stressful situations professionally.
  • Basic computer literacy and comfort navigating multiple applications.
  • Customer-focused mindset.
  • Patience, empathy, and problem-solving ability.
  • Reliable, punctual, and able to work scheduled shifts, including weekends or early mornings if required.
Education & Experience:
  • High school diploma or equivalent.
  • Previous customer service or call center experience preferred.
Working Conditions:
  • Fast-paced call center environment handling a high volume of calls.
  • Call center or office environment; remote or hybrid work may be available depending on company policy or business needs.
  • May require working holidays or peak periods related to newspaper production.
Disclaimer:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with this role. Management may modify or assign additional tasks as business needs evolve.

Benefits:

CherryRoad offers a comprehensive benefits package for full-time employees that includes health insurance (medical, dental, and vision, paid time off, paid sick time, paid holidays, and a 401(k) retirement plan with employer contributions. Part-time employees are eligible for paid sick time and the 401(k) plan.

CherryRoad is an Equal Opportunity Employer:

We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.

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