ZipRecruiter

Log In

1

Call Center Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Manage metrics, performance criteria, policies and procedures to continuously improve call center ... productivity * Directs sales forecasting activities and sets performance goals and objectives ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity * Directs sales forecasting activities and sets performance goals and objectives ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity * Directs sales forecasting activities and sets performance goals and objectives ...

MCI Careers

Call Center Director

Wichita, KS

Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity * Directs sales forecasting activities and sets performance goals and objectives ...

MCI Careers

Call Center Representative

Wichita, KS

$11 - $14/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Kansas

Call Center Manager information

See Kansas salary details

$26.3K

$56.9K

$97.7K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Kansas is $56,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Kansas?

The most popular types of Call Center jobs in Kansas are:

What are popular job titles related to Call Center Manager jobs in Kansas?

For Call Center Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Kansas look for?

The top searched job categories for Call Center Manager jobs in Kansas are:

What cities in Kansas are hiring for Call Center Manager jobs?

Cities in Kansas with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Kansas as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $56,930 per year, or $27.4 per hour.

CALL CENTER ASSOCIATE

Salina Regional Health Center

Salina, KS • On-site

Full-time

Re-posted 22 days ago

Salina Regional Health Center rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

471st of 1,065 rated hospitals

Job description

  • POSITION SUMMARY
    • Position Summary:
      • Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine information, on-call schedule information, monitors alarms, pages codes and directs calls to appropriate areas for all campuses. Responsible for answering calls to the main number at SRHC as well as the SRHC Physician Exchange. Also responsible for proper administration of radio paging and alarm notification for multiple campuses.
  • POSITION QUALIFICATIONS
    • Minimum Education
      • High School or equivalent; Must be 18 years old
    • Minimum Experience
      • Must pass typing test at 35 wpm or more
    • Required Registration/License/Certification
      • None

What Salina Regional Health Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply