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Call Center Engineer Jobs (NOW HIRING)

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... Abuse Professionals programming Retirement Benefits: 401k and Union pension: the Company ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

We are dedicated to enhancing our client's business by providing professional engineering design ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

We are dedicated to enhancing our client's business by providing professional engineering design ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

A Call Center Operator supports customers by interacting with them over the phone in order to ... For more than a century, we've been at the forefront of designing, building, and engineering ...

New

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... For more than a century, we've been at the forefront of designing, building, and engineering ...

New

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... For more than a century, we've been at the forefront of designing, building, and engineering ...

New

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... For more than a century, we've been at the forefront of designing, building, and engineering ...

New

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Call Center Engineer information

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$39K

$101.8K

$137.5K

How much do call center engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for call center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some common challenges Call Center Engineers face when optimizing system performance and how are these typically addressed?

Call Center Engineers often encounter challenges such as managing high call volumes, integrating new technologies, and ensuring minimal downtime for critical communication systems. These issues are typically addressed by proactively monitoring system performance, conducting regular maintenance, and working closely with IT and support teams to troubleshoot and implement upgrades. Collaboration across departments is essential to quickly resolve issues, and staying updated on the latest telephony solutions helps engineers anticipate and prevent potential bottlenecks.

What is a Call Center Engineer?

A Call Center Engineer is a technical professional responsible for designing, implementing, maintaining, and troubleshooting the telecommunication and IT systems used in call centers. Their work ensures that call handling, routing, and customer service technologies function smoothly. They often work with hardware like PBX systems, VoIP solutions, and call management software. Additionally, they may collaborate with other IT staff to integrate new technologies and optimize system performance for efficient customer service operations.

What is the difference between Call Center Engineer vs Call Center Technician?

AspectCall Center EngineerCall Center Technician
Required CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNAAssociate's degree or technical diploma; certifications like CompTIA A+ or Cisco CCNA
Work EnvironmentDesigning, implementing, and maintaining call center systems; often in office or technical settingsInstalling, troubleshooting, and repairing call center equipment; on-site or remote
Employer & Industry UsageTelecommunications companies, large call centers, IT service providersCall center service providers, IT support firms, internal corporate IT teams

While both roles support call center operations, Call Center Engineers focus on system design and network infrastructure, whereas Call Center Technicians handle installation and troubleshooting of equipment. The roles often overlap but differ mainly in scope and technical complexity.

What are the key skills and qualifications needed to thrive as a Call Center Engineer, and why are they important?

To thrive as a Call Center Engineer, you need a solid background in computer science or information technology, with expertise in telephony systems, VoIP technologies, and network infrastructure. Familiarity with tools and platforms such as Cisco, Avaya, Asterisk, and relevant certifications like CCNA or equivalent are typically required. Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts clearly are essential soft skills. These abilities ensure that call center systems remain efficient, reliable, and responsive to business needs.
More about Call Center Engineer jobs
What cities are hiring for Call Center Engineer jobs? Cities with the most Call Center Engineer job openings:
What states have the most Call Center Engineer jobs? States with the most job openings for Call Center Engineer jobs include:
What job categories do people searching Call Center Engineer jobs look for? The top searched job categories for Call Center Engineer jobs are:
Call Center Engineer jobs near you
Infographic showing various Call Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Representative 3, Call Center

Representative 3, Call Center

CoolSys

Phoenix, AZ

$19.71 - $25.48/hr

Full-time

Re-posted 20 days ago

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

48th of 238 rated repair and maintenance companies

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

  • Competitive pay: $19.71/hr-$25.48/hr
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K) with Company match.
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.

Responsibilities

Position Summary:
The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of customer calls and emails in compliance with customers’ requirements and company standards.

  • Monitors customer inbound calls and email volumes, service levels, and queues.
  • Receives incoming phone calls and emails, service inquiries from customers, and Service Departments. 
  • Performs call quality assurance evaluations on a weekly basis.
  • Cooperates with other departments to research and resolve customer questions/issues.
  • Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed.
  • Conducts department training as needed.
  • Carries out all responsibilities in an honest, ethical, and professional manner.
  • Provides day-to-day direction and guidance to call center representatives.
  • Communicates day-to-day information and department process changes to call center representatives.
  • Helps resolve challenging customer calls and mentors call center representatives.
  • Ensures customer service and quality of work meet customer requirements and Company standards.
  • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
  • Performs other duties as assigned.

Schedule:

Open availability


Qualifications

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Flexible schedule to work weekends, holidays, or overtime as required.
  • Friendly and helpful demeanor.

Education and Experience

  • 2+ years of Call Center experience or experience in a fast-paced and mission-critical response environment.

Ability to be punctual and dependable.

  • Excellent customer service skills, including an ability to proactively address customer issues and concerns, and the ability to forge strong working relationships with customers and colleagues.
  • Excellent verbal/nonverbal and written communication skills.
  • Ability to manage multiple customer calls, set and balance competing priorities with good organizational skills, ability to multitask, and attention to detail.
  • Ability to solve problems and apply good judgement.
  • Ability to work independently and with minimal supervision.
  • Ability to work constructively in a team environment and follow instructions from superiors. Ability to coach and train a team.
  • Good leadership skills, ability to oversee a diverse workforce.
  • Excellent teamwork and collaboration skills.
  • Ability to effectively delegate work and follow through to ensure good results.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

What CoolSys employees say

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Benefits

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