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Call Center Director Jobs in Silver Spring, MD (NOW HIRING)

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

Temple Ventures

Center Director

Washington, DC

$50K - $60K/yr

Mathnasium is looking for a dynamic Center Director to lead our Kalorama team. You'll be the face of our center-managing operations, inspiring a team of instructors, and building lasting ...

Mathnasium LLC

Center Director

Washington, DC · On-site

$50K - $60K/yr

Mathnasium is looking for a dynamic Center Director to lead our Kalorama team. You'll be the face of our center-managing operations, inspiring a team of instructors, and building lasting ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

Bambini Montessori Academy

Center Director

Gambrills, MD · On-site

$45K - $62K/yr

Childcare Center Director - | Full-Time Bambini Montessori Academy is seeking an experienced and passionate Childcare Director to lead our Montessori-based early childhood program for children ages ...

Bambini Montessori Academy

Center Director

Ellicott City, MD · On-site

$46K - $64K/yr

Childcare Center Director - | Full-Time Bambini Childcare is seeking an experienced and passionate Childcare Director to lead our Montessori-based early childhood program for children ages infant to ...

Bambini Montessori Academy

Center Director

Gambrills, MD · On-site

$45K - $62K/yr

Childcare Center Director - | Full-Time Bambini Montessori Academy is seeking an experienced and passionate Childcare Director to lead our Montessori-based early childhood program for children ages ...

Bambini Montessori Academy

Center Director

Ellicott City, MD · On-site

$46K - $64K/yr

Childcare Center Director - | Full-Time Bambini Childcare is seeking an experienced and passionate Childcare Director to lead our Montessori-based early childhood program for children ages infant to ...

Bambini Montessori Academy

Center Director

Gambrills, MD

$45K - $62K/yr

Childcare Center Director - | Full-Time Bambini Montessori Academy is seeking an experienced and passionate Childcare Director to lead our Montessori-based early childhood program for children ages ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Silver Spring, MD

Call Center Director information

See Silver Spring, MD salary details

$45.5K

$106.5K

$165.4K

How much do call center director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center director in Silver Spring, MD is $106,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $124,100.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Silver Spring, MD?

The most popular types of Call Center jobs in Silver Spring, MD are:

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For Call Center Director jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Silver Spring, MD look for?

The top searched job categories for Call Center Director jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Call Center Director jobs?

Cities near Silver Spring, MD with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,490 per year, or $51.2 per hour.

Call Center Manager

ActioNet

Washington, DC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment. Salary Range 80-110K Duties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation
Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the Twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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