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Call Center Director Jobs in Silver Spring, MD (NOW HIRING)

Reggio s Treehouse LLC

CENTER DIRECTOR

Washington, DC · On-site

$65K - $75K/yr

Center Director -- Reggio's Treehouse Reggio's Treehouse is looking for a passionate, visionary leader to join our team as Center Director. We are a Reggio Emilia-inspired early childhood program ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Medium

Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring ...

Sylvan Learning

Center Director

Columbia, MD · On-site

$50K - $60K/yr

Center Director Are you an energetic, flexible team player with a positive attitude and willingness to go beyond the scope of the job to help your team meet its objectives? Are you looking for a ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Reggio s Treehouse LLC

CENTER DIRECTOR

Washington, DC · On-site

$65K - $80K/yr

Center Director -- Reggio's Treehouse Reggio's Treehouse is looking for a passionate, visionary leader to join our team as Center Director. We are a Reggio Emilia-inspired early childhood program ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Direct reports Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned). Company Description: Why Work at AbsoluteCare? At AbsoluteCare, we serve the most vulnerable ...

KINDERCARE

Center Director

Lanham, MD · On-site

$46K - $64K/yr

Center Directors educate parents, teachers, and community leaders on the incredible value of early childhood education and make that value come to life for the children in their center. When you join ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

... and directing calls to the managerial team when necessary. Our Call Center Representatives are ... often the first point of contact for new and existing patient scheduling and any related issues, so ...

Laurel Dental Office

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

... and directing calls to the managerial team when necessary. Our Call Center Representatives are ... often the first point of contact for new and existing patient scheduling and any related issues, so ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Direct Applicants, only. No Agencies, No third-party recruiters, please*

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Showing results 21-40

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Silver Spring, MD

Call Center Director information

See Silver Spring, MD salary details

$45.5K

$106.5K

$165.4K

How much do call center director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center director in Silver Spring, MD is $106,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $124,100.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Silver Spring, MD?

The most popular types of Call Center jobs in Silver Spring, MD are:

What are popular job titles related to Call Center Director jobs in Silver Spring, MD?

For Call Center Director jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Silver Spring, MD look for?

The top searched job categories for Call Center Director jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Call Center Director jobs?

Cities near Silver Spring, MD with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,490 per year, or $51.2 per hour.

CENTER DIRECTOR

Reggio s Treehouse LLC

Washington, DC • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Center Director — Reggio's Treehouse

Reggio's Treehouse is looking for a passionate, visionary leader to join our team as Center Director. We are a Reggio Emilia-inspired early childhood program dedicated to fostering self-directed learning, critical thinking, and creative self-expression through the power of play. If you are an experienced educator and administrator who believes in the transformative potential of early childhood education, we'd love to hear from you.

About the Role

As Center Director, you will lead the daily operations of our childcare facility while serving as a champion of our Reggio Emilia philosophy. You will ensure full compliance with state and local licensing requirements and company policies, while cultivating a warm, collaborative environment where children thrive, staff feel supported, and families feel at home.

Key Responsibilities

• Oversee all aspects of center operations, ensuring regulatory compliance and maintaining a safe, welcoming facility

• Lead, mentor, and management center staff, fostering a culture of collaboration and continuous growth

• Support and guide curriculum development in alignment with Reggio Emilia principles

• Build and sustain strong, trust-based relationships with families and the broader community

• Serve as an ambassador for the school's mission and educational philosophy

• Maintain the physical environment to reflect Reggio-inspired values of beauty, inquiry, and discovery

Qualifications

Required:

• Bachelor’s degree in early childhood education (ECE) or a closely related field, OR a Bachelor's Degree in any subject with a minimum of 12 credit hours in ECE

• At least 3 years of Director-level experience in early childhood education

• Strong leadership, communication, and interpersonal skills

• Demonstrated knowledge of early childhood best practices and regulatory requirements

Preferred:

• Master's Degree in ECE or a related field

• Experience implementing or working within a Reggio Emilia framework

• Coaching experience and a passion for staff development

Benefits

• Health, Dental & Vision Insurance

• 401(k) Plan

• Paid Time Off

• Professional Development Assistance

• Employee Discount

Join Us

At Reggio's Treehouse, education and play are one and the same. We invite you to submit your resume and become part of a community where young minds are nurtured and every day is an opportunity to inspire.

Reggio's Treehouse is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other status protected under federal, state, or local law.