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Overnight Call Center Jobs in Silver Spring, MD (NOW HIRING)

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very coachable and present themselves very professionally on phone, and like talking to people

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Silver Spring, MD

Overnight Call Center information

See Silver Spring, MD salary details

$11

$18

$25

How much do overnight call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for overnight call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What are popular job titles related to Overnight Call Center jobs in Silver Spring, MD? For Overnight Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Silver Spring, MD look for? The top searched job categories for Overnight Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Overnight Call Center jobs? Cities near Silver Spring, MD with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

CALL CENTER REPRESENTATIVE

Clinical Associates, P.A.

Pikesville, MD • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description

Call Center Representative


At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.


We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience  in the medical field is required!


 Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.


Shift: Monday - Friday 8:30 am - 4:30 pm

The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative  is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.


The Call Center Representative  must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.


The Call Center Representative will perform duties including but not limited to:

  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:

  • High School Diploma or G.E.D. (Required)
  • Medical  Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required.

Benefits

  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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