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Overnight Call Center Jobs in Silver Spring, MD (NOW HIRING)

Catch Vibe Voice

Call Center Agent

Washington, DC · On-site

$47K - $52K/yr

_ _ We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, providing exceptional ...

New

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment ...

Renuity

Call Center Representative

Landover, MD · On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call Center) and will provide efficient and effective scheduling of patients. The Patient Services ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Silver Spring, MD

Overnight Call Center information

See Silver Spring, MD salary details

$11

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How much do overnight call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Silver Spring, MD?

The most popular types of Call Center jobs in Silver Spring, MD are:

What are popular job titles related to Overnight Call Center jobs in Silver Spring, MD?

For Overnight Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Overnight Call Center jobs in Silver Spring, MD look for?

The top searched job categories for Overnight Call Center jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Overnight Call Center jobs?

Cities near Silver Spring, MD with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Call Center Agent

Catch Vibe Voice

Washington, DC • On-site

$47K - $52K/yr

Other

Posted 2 days ago

New

Job description

_ Job Description:_

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance over the phone and other communication channels. The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and the ability to handle a high volume of calls efficiently. You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing complaints, and offering suitable solutions promptly.

_ Responsibilities:_

  • Answer inbound customer calls promptly and professionally.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints and issues efficiently and courteously.
  • Document all customer interactions and transactions in the system.
  • Follow up with customers to ensure their issues are resolved satisfactorily.

Qualifications:
Qualifications

  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Confident and comfortable speaking with customers by phone.
  • Goal-oriented and motivated by performance.
  • Strong persuasion and relationship-building abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.

Additional Information

  • Competitive salary of $47,000 – $52,000 per year.
  • Full-time position with opportunities for professional development.
  • Career growth and advancement opportunities.
  • Training and development to strengthen marketing and business skills.
  • Collaborative and supportive team environment.
  • Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
  • Exposure to multiple areas of marketing and business operations.
  • Opportunity to take on greater responsibilities as you grow within the company

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