ZipRecruiter

Log In

1

At Home Call Center Jobs in Silver Spring, MD (NOW HIRING)

Mosaic Pharmacy

Manager, Call Center Operations

Sterling, VA · Remote

$90K - $100K/yr

... at home. What You'll Do * Oversee inbound and outbound call center operations across phone, digital ... and chat channels. * Lead, coach, and develop Team Leads, setting clear performance expectations ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly ... Proven experience in a call center or customer service role * Excellent verbal and written ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... care and compassion at all times towards all. Provides interpretation services as needed or ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word Good interpersonal ...

next page

Showing results 1-20

All JobsAt Home Call Center JobsAt Home Call Center Jobs in Silver Spring, MD

At Home Call Center information

See Silver Spring, MD salary details

$11

$18

$25

How much do at home call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for at home call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between At Home Call Center vs Customer Service Representative?

AspectAt Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsBasic computer skills, sometimes specific trainingCustomer service skills, sometimes certifications
Industry UsageCommon in telecommunication, retail, techWidespread across various sectors
Work ScheduleFlexible, depending on employerStandard or flexible hours

At Home Call Center jobs focus on remote customer support, often requiring specific technical skills and offering flexible schedules. Customer Service Representatives work in various settings, including in-office or remote, with similar skill requirements. Both roles serve customer needs but differ mainly in work environment and setup.

What is an at home call center job?

In an at home call center job, your responsibilities are to provide customer service for orders, accounts, or technical support. You may assist customers experiencing problems with billing or shipping, verify or modify orders, and take note of issues that you pass on to your supervisor. As a remote customer service agent, you typically work from home or another setting outside of a traditional office and use virtual platforms, such as telephone, video, or online chat, to perform your duties.

What are some common challenges faced by at home call center representatives and how can they be managed?

At Home Call Center representatives often face challenges such as maintaining focus in a home environment, managing time effectively without direct supervision, and handling technical issues independently. To overcome these, it's important to create a dedicated workspace free from distractions, establish a clear daily routine, and familiarize yourself with troubleshooting basic technical problems. Regular communication with supervisors and team members through virtual meetings also helps maintain a sense of connection and ensures support is readily available.

What is an at home call center job?

At home call center jobs are positions where individuals handle customer service, sales, or technical support calls from their own homes, rather than working in a traditional office-based call center. Employees or independent contractors use computers, headsets, and internet connections to communicate with customers on behalf of companies. These jobs often offer flexible schedules and can be either full-time or part-time, making them appealing for people seeking remote work opportunities. Most positions require good communication skills, a quiet workspace, and basic computer proficiency.
More about At Home Call Center jobs
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for At Home Call Center jobs? Cities near Silver Spring, MD with the most At Home Call Center job openings:
At Home Call Center jobs near you
Infographic showing various At Home Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Manager, Call Center Operations

Mosaic Pharmacy Service

Sterling, VA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Manager, Call Center Operations
Mosaic Pharmacy Service
Fully Remote (US) • Patient Enrollment and Contact Center
Company Overview
Over the next ten years, there will be at least 4.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people's health by helping them get more from medicines. A rapidly growing, tech-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value-based pharmacy care management solutions for health plans.
RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients' most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives.
How You'll Make a Difference
In this role, you will lead the team that serves as Mosaic's front door for medically complex seniors and their families, ensuring every interaction reflects the quality, compassion, and operational excellence our patients deserve.
Your work directly supports underserved seniors across the country, helping more of them get connected to the kind of pharmacy care that keeps them safer, healthier, and more independent at home.
What You'll Do
  • Oversee inbound and outbound call center operations across phone, digital, and chat channels.
  • Lead, coach, and develop Team Leads, setting clear performance expectations aligned to KPIs and enrollment goals.
  • Monitor call center performance against quality, productivity, and patient-experience metrics, and implement improvement plans where needed.
  • Manage staffing, queues, and coverage planning to ensure consistent, compliant service levels.
  • Serve as the escalation point for complex patient or staff issues.
  • Partner with Quality, Training, Enrollment, and Pharmacy Operations to deliver an integrated patient experience.
  • Support hiring, onboarding, and ongoing training activities for the team.
  • Drive continuous improvement initiatives across workflows, tools, and processes.
  • Prepare and present performance reports to leadership.

Compensation
The expected salary range for this position is $90k - $100k. This role is eligible for a 10% annual performance-based bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity.
Benefits
RxAnte offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Highlights include:
  • Medical, dental, and vision coverage with prescription benefits, with RxAnte paying 100% of the employee-only premium
  • A Health Savings Account with company contributions
  • A 401(k) retirement plan with an employer match
  • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
  • An Employee Assistance Program and a benefits Customer Advocate service
  • Paid time off and paid company holidays
  • Company-provided laptop and phone to support remote work
  • Support for professional development and training

What We're Looking For
Required
  • 3 or more years of progressive call center leadership experience, including leading Team Leads or supervisors.
  • Strong understanding of call center KPIs, workforce management, and operational metrics.
  • Excellent communication and leadership skills, with proven ability to develop and motivate frontline supervisors.
  • Demonstrated ability to operate independently, addressing situations head on with sound judgment and discernment about when to escalate or ask for help.
  • Dedicated, distraction free home working environment.
  • Ability to support occasional evening and weekend coverage as business needs require. May on occasion need to travel to Sterling, Virginia for team members and leadership presence.
  • Will report to the VP, Member Engagement
  • Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred
  • Healthcare, pharmacy, or insurance call center experience.
  • Experience leading a remote-first or hybrid call center team.

Conditions of Employment All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.
Equal Employment Opportunity
RxAnte, and subsidiary of Mosaic Pharmacy Service, are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Recruitment Fraud Notice
All legitimate RxAnte and Mosaic Pharmacy Service job opportunities are posted on our official careers page, and our recruiters will only contact you from official company email addresses. We will never ask candidates for payment, banking information, or personal financial details at any stage of the recruitment process. Offers of employment are always issued through our formal HR process, never via messaging apps.
Salary Description
$90,000-$100,000

Apply