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Call Center Associate Jobs in Spring, TX (NOW HIRING)

Houston Zoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo programs and products ...

OmniCall Data Solutions

Call Center Rep

Houston, TX · On-site

$12/hr

Our call center agents help collect research data over the phone at our Houston location. Full Time positions are available. The focus of the research is market research and public policy. You will ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Spring, TX

Call Center Associate information

See Spring, TX salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Spring, TX is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Spring, TX? The most popular types of Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Call Center Associate jobs? Cities near Spring, TX with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,024 per year, or $14.9 per hour.

Call Center Manager - Houston (348/o)

Denovo Review

Houston, TX

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

National, award winning plaintiff litigation firm that represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products is seeking an experienced, motivated, and highly organized Call Center Manager to lead the daily operations of their client service call center. This hands-on leadership role is critical in maintaining a positive, drama-free work environment while driving exceptional client satisfaction. The Call Center Manager will be responsible for overseeing staff, making real-time decisions, and ensuring performance goals are consistently met.

Key responsibilities include hiring and training team members, coaching agents, monitoring performance metrics, and ensuring compliance with industry standards. This role also requires effective cross-department communication and the ability to handle high-pressure situations with professionalism and resilience. By leveraging data-driven strategies and modern tools, the Call Center Manager will optimize workflow, enhance productivity, and support the professional growth of the team. Their leadership strengthens customer relationships and reinforces the company’s reputation. This is an onsite full-time role based out of the firm's Houston, Texas office location during normal business hours of 8:30 am – 5:00 pm.

Duties include:

  • Train new call center representatives.
  • Provide ongoing coaching and mentorship, especially during challenging client interactions.
  • Analyze call center performance data and prepare regular reports for upper management.
  • Evaluate staff effectiveness through annual reviews and as-needed assessments.
  • Lead team meetings and deliver presentations to company executives.
  • Set and monitor monthly, quarterly, and annual performance goals and KPIs.
  • Create and maintain work schedules to ensure adequate staffing and coverage.
  • Develop and implement operational strategies to increase efficiency and improve service quality.
  • Handle escalated client issues and implement solutions for client retention.
  • Identify and solve call center problems of efficiency or client satisfaction.
  • Motivate and guide team members.

Qualifications:

  • Education
    • Bachelor’s degree in Communications, Business Management, or a related field preferred.
    • High school diploma with extensive call center or leadership experience may be considered.
  • Experience
    • 3+ years in customer service or call center operations.
    • 1–2 years in a supervisory or managerial role, ideally within a call center environment.
    • Experience in a legal setting is preferred but not required.
    • Fluency in Spanish is required.
  • Skills & Competencies
    • Exceptional leadership and interpersonal skills.
    • Professional, approachable, and committed to fostering a respectful, drama-free workplace.
    • Ability to multitask, prioritize, and stay organized in a fast-paced setting.
    • Calm under pressure and able to handle high-stress situations effectively.
    • In-depth understanding of customer service principles and company policies.
    • Excellent understanding of technology, software applications, and phone and computer systems.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with legal software (case management, document management, billing software) is a plus.
    • Strong written and verbal communication skills.
    • Excellent attention to detail, with the ability to prioritize tasks and manage time effectively.

Benets

  • Competitive salary and potential bonuses.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunity to grow a call center.
  • Paid time off.
  • Paid holidays.