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Call Center Associate Jobs in Raleigh, NC (NOW HIRING)

PBV

Customer Center Sales Associate A

Cary, NC · On-site

Customer Center Sales Associate A Role Overview The purpose of the Customer Center Associate A is to answer inbound call volume from customers calling to discuss general account service issues ...

PBV

Customer Center Sales Associate A

Cary, NC

Customer Center Sales Associate A Role Overview The purpose of the Customer Center Associate A is to answer inbound call volume from customers calling to discuss general account service issues ...

PBV

Customer Center Sales Associate A

Cary, NC · On-site

Customer Center Sales Associate A Role Overview The purpose of the Customer Center Associate A is to answer inbound call volume from customers calling to discuss general account service issues ...

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

Responsible for maintaining departmental goals associated with the call center, to include the ... EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Associate ...

PBV

Customer Center Sales Associate B

Cary, NC · On-site

Pepsi Bottling Venturesis seeking a Customer Center Sales Associate B to join our team! Who We Are ... Previous Call Center experience preferred. * Must have superior verbal and written communication ...

PBV

Customer Center Sales Associate B

Cary, NC · On-site

Pepsi Bottling Ventures is seeking a Customer Center Sales Associate B to join our team! Who We Are ... Previous Call Center experience preferred. * Must have superior verbal and written communication ...

PBV

Customer Center Sales Associate B

Cary, NC

Pepsi Bottling Venturesis seeking a Customer Center Sales Associate B to join our team! Who We Are ... Previous Call Center experience preferred. * Must have superior verbal and written communication ...

PBV USA Inc

Customer Center Sales Associate B

Cary, NC · On-site

Pepsi Bottling Ventures is seeking a Customer Center Sales Associate B to join our team! Who We Are ... Previous Call Center experience preferred. * Must have superior verbal and written communication ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Raleigh, NC

Call Center Associate information

See Raleigh, NC salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Raleigh, NC is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Associate jobs? Cities near Raleigh, NC with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,887 per year, or $16.3 per hour.

Associate Manager - Customer Service Call Center

AICPA

Durham, NC • Hybrid

$65K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

About the Role:

You will lead a team of our GEC (Global Enagagemet Center) Advisors and be responsible for positive engagement with our members.

As a people manager, you will 'on-board' and manage your team. Your team represent the Association as the first contact for our prospective students, active students, and members throughout the world.

You will report to a GEC Senior Manager and use a hybrid work schedule.

You Will:

  • Deliver a high-quality member experience and quantitative productivity.
  • Manage the team and ensure that they are motivated and engaged to deliver performance in all areas
  • Identify coaching opportunities for your team, based on quality and customer feedback, communicating actions within the team
  • Ensure your team has the skills to deliver an excellent member experience and that they are aware of the value of their contribution to the Association.
  • Plan and oversee the movement of resource between teams to ensure that peak periods across the teams are balanced.
  • Assign and manage work channels. Ensure that there is resource to manage the different channels in response to changes in demand.
  • Meet the performance goals set against metrics, such as revenue target and number of calls handled.

You Have:

  • 4 years' related experience
  • 3 years working in a customer service role
  • Experience leading/managing people
  • College, or higher academic qualification

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

 

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Annual Salary for this role is $65,000

Please note, this is a standard range and exact compensation may vary based on experience and location. If you'd like to understand more on the salary range, please contact the recruiter listed on this posting.

If you're interested in this role, please apply before August 7

This is Hybrid based in Durham, NC. While this role can work remotely in the US, please note that we are unable to employ individuals in the state of California.

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