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Call Center Associate Jobs in Raleigh, NC (NOW HIRING)

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Raleigh, NC

Call Center Associate information

See Raleigh, NC salary details

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How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Raleigh, NC is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Associate jobs? Cities near Raleigh, NC with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,887 per year, or $16.3 per hour.

Call Center Rep/Service appointment setter

Driven to Lead

Raleigh, NC • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Call Center Rep

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

  • This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
  • The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
  • This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

  • Are engaged customer advocates
  • Meet or exceed (attainable) performance targets
  • Are brand ambassadors both internally and externally
  • Think on their feet and can learn in an ever-changing environment
  • Handle customers' needs with integrity and empathy in one transaction
  • Accurately navigating and maneuvering through multiple applications and screens simultaneously
  • Have impeccable time management skills
  • Actively engage and participate in training and weekly coaching sessions
  • Take initiative
  • Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
  • Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

  • Full-Time Employment
  • Medical, Dental, Vision, and pet insurance options
  • 401k plans with a company match up to 6%
  • Paid time off including holidays, industry-leading parental leave, bereavement leave
  • Fun working environment!
  • Company discounts!

Qualifications / Successful candidates for this position will have:

  • 3 years of experience in providing customer service either via phone or in person (required)
  • Have 1 year of call center experience (preferred)
  • Are Bilingual in English/Spanish (preferred)
  • Ability to type accurately and quickly
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manners and listening skills
  • The ability to relate to customers professionally and courteously
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her initiative
  • Must pass a drug test and state, federal, and criminal background check
  • Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
  • Must be at least 18 years of ageWe are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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