ZipRecruiter

Log In

1

Call Center Associate Jobs in High Point, NC (NOW HIRING)

EmergeOrtho

Call Center Specialist

Greensboro, NC

$16.25 - $20.25/hr

Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$16.25 - $20.25/hr

Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...

EmergeOrtho

Call Center Specialist

Greensboro, NC · On-site

$14.50 - $18.25/hr

Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...

MBA CSi

Facilities Call Center Representative

Greensboro, NC · On-site

$13.50 - $17.25/hr

Associates Degree * Prior experience supporting facilities, maintenance, or service operations. * Experience using Genesys IWS or other call center/service request management systems. * Previous ...

Posted today

SPECTRUM

Call Center Representative

Greensboro, NC · On-site

$15.50 - $19.50/hr

... call center #LI-NS1 CBI112 2026-79931 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for ...

Vertical Supply Group

Be Seen First

Call Center Customer Service Representative

Greensboro, NC · On-site

$20.50/hr

Call Center Experience Preferred. · Researches, enters and updates required information using available resources · Manages and resolves customer complaints, identifies and escalates priority ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in High Point, NC

Call Center Associate information

See High Point, NC salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in High Point, NC is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in High Point, NC? The most popular types of Call Center jobs in High Point, NC are:
What cities near High Point, NC are hiring for Call Center Associate jobs? Cities near High Point, NC with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,104 per year, or $15 per hour.

In-Bound Call Center Representative

IronMountain Solutions Inc

Thomasville, NC • On-site

$16/hr

Other

Re-posted 4 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service
Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply