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Call Center Associate Jobs in High Point, NC (NOW HIRING)

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Job details Job Role Process Associate-Customer Service-US Work Location Winston Salem, NC State ... Experience in an automated, high-volume outbound/inbound call center environment * Experience ...

Collabera

Collections

Greensboro, NC

$19/hr

... call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are ...

Walmart

Stocking Team Trainer

Lexington, NC · On-site

$17 - $30/hr

Stocking associates must be able to lift heavy objects in excess of 50 pounds. Ability to operate heavy machinery such as forklifts may also be necessary. Benefits & perks At Walmart, we offer ...

New

Walmart

Food/Consumables Team Trainer

Kernersville, NC · On-site

$17 - $30/hr

Location Neighborhood Market #6828 1035 BEESONS FIELD DRIVE, KERNERSVILLE, NC, 27284, US Job Overview Food and Consumable associates are focused on two things: taking care of customers and creative ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in High Point, NC

Call Center Associate information

See High Point, NC salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in High Point, NC is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in High Point, NC? The most popular types of Call Center jobs in High Point, NC are:
What cities near High Point, NC are hiring for Call Center Associate jobs? Cities near High Point, NC with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,104 per year, or $15 per hour.

Customer Relationship Center Agent - Flow Automotive Companies

Flow Automotive Companies

Winston Salem, NC

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Flow Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

79th of 151 rated car dealerships

Job description

Automotive Customer Service & Sales Agent (BDC / Call Center) – Flow Automotive Companies

Location: Winston-Salem, NC

Job Type: Full-Time | Entry-Level | On-site

Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies

The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.
We’re hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.

What You'll Do

• Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)

• Engage with customers to understand their needs and provide customized vehicle sales or service solutions

• Set high-quality appointments for vehicle purchases or service visits

• Use CRM tools to build customer profiles, provide price quotes, and document interactions

• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion

• Meet daily/weekly/monthly performance targets

• Work on-site in our office (not a hybrid or remote position)

Who We're Looking For

• Strong verbal and written communication skills

• A positive, goal-oriented work ethic with a desire to grow earnings through performance

• Comfort navigating CRM systems and digital communication tools

• Ability to think critically and match products or services to customer needs

• Team player with a professional presence and proactive attitude

• High school diploma required; Associate’s or Bachelor’s degree preferred

• No automotive experience required – we train for success!

Why Join Flow Automotive?

• Be part of a company that values innovation, community, and growth

• Join a high-performance team in an industry-leading Business Development Center

• Opportunity for career growth, leadership development, and internal promotions

Compensation & Benefits
  • Competitive hourly pay with performance-based bonuses
  • Full benefits package, including:

  - Medical, dental, vision, and life insurance (with dependent coverage)

  - Paid time off + paid volunteer hours

  - 401(k) retirement plan with company match

  - Employee vehicle purchase & service discounts

  - Scholarship opportunities for employee children

  - On-site fitness center and nurse

  - Wellness program and financial wellness tools

Keywords to Help You Find This Job:

Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs

Pre-employment drug screening is required.

Flow Automotive Companies is an Equal Opportunity Employer.

We welcome applicants of all backgrounds and experiences to apply.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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