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Call Center Associate Jobs in High Point, NC (NOW HIRING)

Volvo Group

Remote Parts Call Center Agent

Greensboro, NC · On-site +1

$53K - $66K/yr

Required • Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related field, plus a minimum of three (3) years of relevant experience in heavy ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in High Point, NC

Call Center Associate information

See High Point, NC salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in High Point, NC is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in High Point, NC? The most popular types of Call Center jobs in High Point, NC are:
What cities near High Point, NC are hiring for Call Center Associate jobs? Cities near High Point, NC with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,104 per year, or $15 per hour.

Title Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

Teamwork Online

Greensboro, NC • On-site

$16/hr

Part-time

Retirement

Posted 25 days ago

Job description

Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts
Location US-NC-Greensboro
Job Post Information* : Posted Date 3 weeks ago(7/17/2026 5:14 PM)
Job ID 2026-33058
Location Name Steven Tanger Center for the Performing Arts
Category Box Office
Type Regular Part-Time
Location : Location US-NC-Greensboro
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 27401
Location : Address 300 N Elm St
Job Post Information* : Post End Date 10/16/2026
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. 

This role will pay an hourly rate of $16.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 16, 2026.

Responsibilities
  • Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. 
  • Predominantly assisting season subscribers with exchanges and add-ons.
  • Providing accurate information about products, services, and policies. 
  • Troubleshooting and resolving customer issues efficiently and effectively. 
  • Handling customer complaints, escalating complex issues to supervisors when necessary. 
  • Maintaining detailed and accurate records of customer interactions and transactions. 
  • Following up with customers to ensure their issues are resolved to their satisfaction. 
  • Continuously updating knowledge of company products, services, and processes. 
  • Collaborating with team members to improve overall customer service. 
  • Operating and managing a multiline phone console, routing, and screening calls. 
  • Providing exceptional customer service to clients. 
  • Perform other duties and responsibilities as assigned. 
Qualifications
  • Knowledge of Ticketmaster Host and Archtics is preferred.
  • 6 months to 1 year of experience in a customer service-related position preferred. 
  • Must be able to function in a fast-paced, high-pressure environment. 
  • Must have a high level of basic computer and email skills.
  • Ability to interact with a diverse group of guests in a friendly and positive manner. 
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays. 
  • Possess strong interpersonal and communication skills. 
  • Ability to work both independently and as part of a team. 
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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