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Call Center Associate Jobs in Minnesota (NOW HIRING)

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Minnesota

Call Center Associate information

See Minnesota salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Minnesota is $16.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Call Center Associate jobs? Cities in Minnesota with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,144 per year, or $16.4 per hour.

Call Center Representative-Bloomington, MN

Magnolia River

Bloomington, MN • Remote

$22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 8 days ago

Job description

Storti Quality provides critical infrastructure and inspection services to major utilities throughout the U.S. The Call Center Rep will be responsible for working in our Bloomington, Minnesota call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.

Hopefully you are interested in learning more, but before we provide some more details, we would like to explain who Magnolia River is!

Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.

Compensation for this role is $22/hr

This role does not offer remote work.

Responsibilities of the Call Center Rep:

  • Answer inbound calls from customers looking to schedule appointments.
  • Make outbound calls to set up appointments.
  • Responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
  • Accurately track scheduling information on Excel Spreadsheets.
  • Communicate with service technicians to ensure they arrive at proper location to perform work.
  • Maintains confidentiality of customer’s nonpublic information.
  • Provides written and verbal responses to customer inquiries as needed.
  • Additional job duties as assigned. Able to demonstrate a willingness to learn
  • Computer proficiency is essential.
  • Able to adhere to schedules, multitask, and meet deadlines.
  • Demonstrates excellent listening and customer service skill.
  • Professional communication skills (both verbal and written).
  • Able to work in a fast-paced team environment.
  • Able to handle conflict and an ability to diffuse upset customers.

Requirements of the Call Center Rep:

  • Bilingual (Spanish and English) Required
  • 3 years of customer service-related experience in a high volume call environment
  • Strong Microsoft Excel experience
  • Strong Outlook experience
  • Ability to learn new technologies and systems easily
  • Solid work history and tenure
  • Highschool diploma required

PERKS

  • Weekly incentive bonuses

Benefits

  • We offer health, dental, vision, life, and more as a comprehensive benefits package
  • Paid time off

 

Schedule

  • Monday - Friday; Opportunity for OT with a rotating Saturday schedule
 

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