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Call Center Agent Jobs in Reno, NV (NOW HIRING)

Peppermill & Western Village

Reservations Agent

Reno, NV

$16 - $20/hr

This position has up to a $1,000 hiring bonus The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations ...

New

AMBA

Professional Liability Insurance Agent

Reno, NV · Remote

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

New

AMBA

Professional Liability Insurance Agent

Reno, NV · Remote

$55K/yr

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

AMBA

Professional Liability Insurance Agent

Reno, NV · Remote

$55K/yr

Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and outbound phone-based sales * Strong communication, organization, and time-management skills

New

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Inc Authority

Sales Operations Strategist

Reno, NV · On-site

Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...

LegalZoom.com, Inc.

Sales Operations Strategist

Reno, NV · On-site

$96K - $153K/yr

Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...

Inc Authority

Sales Operations Strategist

Reno, NV

$96K - $153K/yr

Audit CRM and sales system workflows, assess agent behavior and adherence, and design and document ... Contact or call center operations experience preferred. The salary range for this role is ($96,000 ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Reno, NV

Call Center Agent information

See Reno, NV salary details

$10

$17

$24

How much do call center agent jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center agent in Reno, NV is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required; some roles may also require basic knowledge of a foreign language or specific certifications.

What job makes $10,000 a month without a degree?

A call center agent typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in this field are uncommon without advanced management roles, sales commissions, or working for high-paying companies, which may require additional training or certifications. Most entry-level positions in call centers offer lower salaries, but some sales or technical support roles with performance incentives can reach higher income levels.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

How to make 2000 a week working from home?

A call center agent can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high call volumes or specialized accounts that pay higher commissions or bonuses. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can increase earning potential. Some roles may also offer performance-based incentives that contribute to higher weekly income.

How do you get hired in a call center?

To get hired as a call center agent, candidates typically need a high school diploma or equivalent, good communication skills, and basic computer proficiency. Employers often require completing an application, passing a skills assessment or interview, and may provide training on specific tools or scripts used in the role.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.
More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Reno, NV? The most popular types of Call Center Agent jobs in Reno, NV are:
What are popular job titles related to Call Center Agent jobs in Reno, NV? For Call Center Agent jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Reno, NV look for? The top searched job categories for Call Center Agent jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Center Agent jobs? Cities near Reno, NV with the most Call Center Agent job openings:
Call Center Agent jobs near you

Call Center Shift Manager

Grand Sierra Resort & Casino

Reno, NV • On-site

$46K - $50K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Maintain the room reservation system (LMS) as well as out-sourced booking entities, including brand sites and 3rd party to ensure inventory and restrictions comply with Revenue Management decisions.
• Monitor and adjust inventory for various business segments and quickly convey changes so that revenue streams can be adjusted accordingly.
• To keep apprised of the local market and document to ensure competitiveness.
• Monitor inventory in all business segments in anticipation of cut-offs, block reductions and/or over block situations as well as the potential impact of special events, shows and concerts.
• Ensure maintenance of history records that are used in the evaluation of future events/groups and rate/sales determination.
• Prepare the daily arrival/departure forecast for the evaluation of future events, new group/leisure bookings and in anticipation of possible staffing adjustments.
• Evaluate promotions and packages and determine compliance with the Gaming Control Board and county/city tax requirements.
• Prepare departmental budgets and evaluate/analyze monthly P&L statements for areas of correction and for future adjustments.
• Oversee the input of all bookings and inventory from Sales, Leisure Sales, Casino, and Entertainment and other departments as necessary
• Ensure the proper reporting of office productivity
• Interviewing, hiring, coaching and termination of team members.
• Attend and participate in meetings
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
• Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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