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Independent Contractor Call Center Agent Jobs in Reno, NV

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... independent judgment, and decision making. Flexible to work all shifts including holidays, nights ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Sparks, NV · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

... independent judgment, and decision making. Flexible to work all shifts including holidays, nights ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

Liveops

Remote Customer Service Agent

Carson City, NV · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Reno, NV · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Sparks, NV · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Independent Contractor Call Center Agent information

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How much do independent contractor call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for independent contractor call center agent in Reno, NV is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

An Independent Contractor Call Center Agent is a self-employed professional who provides customer service, sales, or support on behalf of a company. Instead of being a traditional employee, they work as freelancers, often setting their own schedules and handling business expenses. They typically take calls from home or a remote location, using their own equipment and internet connection. Since they are independent contractors, they are responsible for managing taxes, benefits, and business costs.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To excel as an Independent Contractor Call Center Agent, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call-handling systems, and troubleshooting tools is often required. Exceptional organizational skills, self-motivation, and the ability to manage time independently help agents stand out. These abilities are crucial for effectively handling customer inquiries, meeting performance targets, and thriving in a remote or flexible work environment.

What is the typical work schedule like for an independent contractor call center agent?

As an Independent Contractor Call Center Agent, your work schedule is usually flexible and can vary based on the needs of the client or your availability. Many independent agents set their own hours, though some projects may require availability during specific times or shift blocks to meet high customer demand. You’ll often work remotely and independently, but clear communication with supervisors and adherence to agreed-upon schedules are important for maintaining consistent workflow. This flexibility can be ideal for those balancing other commitments, but it also requires strong time management and discipline to meet client expectations.

What are the most commonly searched types of Call Center Agent jobs in Reno, NV?

The most popular types of Call Center Agent jobs in Reno, NV are:

What are popular job titles related to Independent Contractor Call Center Agent jobs in Reno, NV?

For Independent Contractor Call Center Agent jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Independent Contractor Call Center Agent jobs in Reno, NV look for?

The top searched job categories for Independent Contractor Call Center Agent jobs in Reno, NV are:

What cities near Reno, NV are hiring for Independent Contractor Call Center Agent jobs?

Cities near Reno, NV with the most Independent Contractor Call Center Agent job openings:

Independent Contractor Call Center Agent jobs near you
Infographic showing various Independent Contractor Call Center Agent job openings in Reno, NV as of June 2026, with employment types broken down into 85% Full Time, 9% Part Time, 4% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,705 per year, or $17.2 per hour.

Senior Call Center Manager

Golden Road Motor Inn DBA Atlantis Casino Resort Spa

Reno, NV • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Oversee the operations of the call center, ensuring team members execute guest service standards consistently.

  • Manage hiring, onboarding, training, and performance of a team of 25+ agents and multiple managers.

  • Monitor and report on performance metrics, call quality, and KPIs to ensure operational efficiency and standards compliance.

Job description

Overview

The Senior Call Center Manager is responsible for Call Center operations, including but not limited to Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a proven track record in a multi‑property, high‑volume call center. The Senior Call Center Manager must ensure team members are executing guest service standards consistently to maintain our Forbes and AAA Diamond status. In addition to day‑to‑day operations, the Senior Call Center Manager will be accountable for onboarding, training, consistent and accurate performance of the team, call abandonment goals, scheduling, payroll, and team member retention. The incumbent must be experienced at multi‑tasking, positive, self‑motivated, model professionalism, well‑spoken, with a high level of energy to keep the team engaged. The Senior Call Center Manager provides excellent service to all guests and team members, proactively takes initiative to complete tasks in a timely manner to meet deadlines, and exercises integrity and confidentiality. The incumbent shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, and Values and consistently performs all functions to inspire and motivate others.

Responsibilities
  • Responsible for maintaining the Forbes Recommended status.
  • Determine and execute the Annual Business plan.
  • Budget and review, research, and analyze department revenues and expenses.
  • Create and implement department‑specific policies and procedures.
  • Maximize efficiencies and look for opportunities to improve operations.
  • Review market trends and propose necessary changes.
  • Oversee hiring, training, development, and morale of team members.
  • Manage a team of 25+ agents and multiple managers in a high‑volume, multi‑property call center.
  • Participate in all interviews and reference checks for potential team members.
  • Coordinate onboarding schedules of new team members with management and training team.
  • Oversee the development of all department training documentation and processes.
  • Manage weekly tracking of new‑hire training, retraining efforts, and “train the trainer” initiatives.
  • Partner with the Training and Performance Manager to provide final sign‑off of training before an agent is put on the live phone lines.
  • Responsible for weekly scheduling and payroll.
  • Oversee the weekly call monitoring program, ensuring each agent is shopped twice weekly and adheres to Atlantis standards.
  • Present weekly roll‑up of all performance‑related KPIs, including talk time, make‑busy time, LuxSell attempt rate, and call monitoring scores.
  • Act as the process expert for the overall reservation booking experience.
  • Serve as the escalation point for any guest or intra‑departmental issues.
  • Act as the chief morale officer of the Call Center, establishing an environment that is professional and fosters teamwork and synergy.
  • Create and manage ongoing team morale programs with the Reservations Manager/Assistant Managers and Training and Performance Manager, including metric‑driven contests, incentives, or team‑building activities.
  • Perform other incidental and related duties as required and assigned.
Qualifications
  • Bachelor’s Degree or higher in Hospitality or related field, or combination of comparable education and experience.
  • Minimum of 4 years’ experience in progressive hospitality roles or call centers.
  • Excellent communication skills.
  • Competency in standard computer and office programs.
  • Additional knowledge of hospitality programs preferred (HMS, HotSOS, etc.).
  • Must adhere to all appearance standards, including but not limited to no visible tattoos, piercings or unnatural hair colors.
Benefits
  • Comprehensive medical, dental, vision, and supplemental coverage.
  • 401(k) retirement savings plan with discretionary match.
  • Education and tuition reimbursement program.
  • Paid vacation and holiday pay.
  • Weekly resort prizes.
  • Career development and training workshops.
  • Free daily meal.
  • Internal advancement opportunities.
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