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Call Center Agent Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV

Participate in special project activities and support teams by providing ad hoc information and reports. Assist the Revenue Management and Call Center team with tasks and projects as needed. Assist ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member Advocates by acting as an encouraging role model. The MAC Supervisor-I must be able to monitor, mentor ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

GREATER NEVADA

MEMBER RESOURCE CENTER SUPERVISOR

Reno, NV · On-site

$45K - $62K/yr

Regular communication with the 3rd party call center for updates to scripting, alerts, promotional mail, or updates to compliance disclosures. * Collaborate with other departments for process ...

Peppermill & Western Village

Reservations Agent

Reno, NV

$16 - $20/hr

This position has up to a $1,000 hiring bonus The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations ...

Peppermill & Western Village

Reservations Agent

Reno, NV · On-site

$16 - $20/hr

This position has up to a $1,000 hiring bonus The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

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Call Center Agent information

See Reno, NV salary details

$10

$17

$24

How much do call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center agent in Reno, NV is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.94 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Reno, NV?

The most popular types of Call Center Agent jobs in Reno, NV are:

What are popular job titles related to Call Center Agent jobs in Reno, NV?

For Call Center Agent jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Reno, NV look for?

The top searched job categories for Call Center Agent jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Center Agent jobs?

Cities near Reno, NV with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,705 per year, or $17.2 per hour.

Senior Call Center Manager

Golden Road Motor Inn DBA Atlantis Casino Resort Spa

Reno, NV • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Oversee the operations of the call center, ensuring team members execute guest service standards consistently.

  • Manage hiring, onboarding, training, and performance of a team of 25+ agents and multiple managers.

  • Monitor and report on performance metrics, call quality, and KPIs to ensure operational efficiency and standards compliance.

Job description

Overview

The Senior Call Center Manager is responsible for Call Center operations, including but not limited to Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a proven track record in a multi‑property, high‑volume call center. The Senior Call Center Manager must ensure team members are executing guest service standards consistently to maintain our Forbes and AAA Diamond status. In addition to day‑to‑day operations, the Senior Call Center Manager will be accountable for onboarding, training, consistent and accurate performance of the team, call abandonment goals, scheduling, payroll, and team member retention. The incumbent must be experienced at multi‑tasking, positive, self‑motivated, model professionalism, well‑spoken, with a high level of energy to keep the team engaged. The Senior Call Center Manager provides excellent service to all guests and team members, proactively takes initiative to complete tasks in a timely manner to meet deadlines, and exercises integrity and confidentiality. The incumbent shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, and Values and consistently performs all functions to inspire and motivate others.

Responsibilities
  • Responsible for maintaining the Forbes Recommended status.
  • Determine and execute the Annual Business plan.
  • Budget and review, research, and analyze department revenues and expenses.
  • Create and implement department‑specific policies and procedures.
  • Maximize efficiencies and look for opportunities to improve operations.
  • Review market trends and propose necessary changes.
  • Oversee hiring, training, development, and morale of team members.
  • Manage a team of 25+ agents and multiple managers in a high‑volume, multi‑property call center.
  • Participate in all interviews and reference checks for potential team members.
  • Coordinate onboarding schedules of new team members with management and training team.
  • Oversee the development of all department training documentation and processes.
  • Manage weekly tracking of new‑hire training, retraining efforts, and “train the trainer” initiatives.
  • Partner with the Training and Performance Manager to provide final sign‑off of training before an agent is put on the live phone lines.
  • Responsible for weekly scheduling and payroll.
  • Oversee the weekly call monitoring program, ensuring each agent is shopped twice weekly and adheres to Atlantis standards.
  • Present weekly roll‑up of all performance‑related KPIs, including talk time, make‑busy time, LuxSell attempt rate, and call monitoring scores.
  • Act as the process expert for the overall reservation booking experience.
  • Serve as the escalation point for any guest or intra‑departmental issues.
  • Act as the chief morale officer of the Call Center, establishing an environment that is professional and fosters teamwork and synergy.
  • Create and manage ongoing team morale programs with the Reservations Manager/Assistant Managers and Training and Performance Manager, including metric‑driven contests, incentives, or team‑building activities.
  • Perform other incidental and related duties as required and assigned.
Qualifications
  • Bachelor’s Degree or higher in Hospitality or related field, or combination of comparable education and experience.
  • Minimum of 4 years’ experience in progressive hospitality roles or call centers.
  • Excellent communication skills.
  • Competency in standard computer and office programs.
  • Additional knowledge of hospitality programs preferred (HMS, HotSOS, etc.).
  • Must adhere to all appearance standards, including but not limited to no visible tattoos, piercings or unnatural hair colors.
Benefits
  • Comprehensive medical, dental, vision, and supplemental coverage.
  • 401(k) retirement savings plan with discretionary match.
  • Education and tuition reimbursement program.
  • Paid vacation and holiday pay.
  • Weekly resort prizes.
  • Career development and training workshops.
  • Free daily meal.
  • Internal advancement opportunities.
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