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Call Associate Jobs in Houston, TX (NOW HIRING)

Performance Food Group

Will Call Coordinator

Houston, TX · On-site

$23 - $27/hr

The position interfaces with customers, associates and vendors. The position requires strong ... The Will Call Coordinator functions as a team member within the warehouse department and performs ...

New

UHS

Call Center Specialist Full Time Varied Shifts

Houston, TX · On-site

$74K - $75K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

Boston Scientific

Call Center I

Houston, TX

$14.75 - $19/hr

Required qualifications: 0 Years with Associate in Arts degree/diploma, or an equivalent ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

Boston Scientific

Call Center I

Houston, TX · On-site

$14.75 - $19/hr

Required qualifications: * 0 Years with Associate in Arts degree/diploma, or an equivalent ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

UHS

Call Center Specialist Part Time Overnights

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist Part Time Overnights

Houston, TX

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

UHS

Call Center Specialist Part Time Overnights

Houston, TX

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... Qualifications EDUCATION High School Diploma/GED Preferred Associate Degree EXPERIENCE Preferred 1 ...

ACS Commercial Services, LLC

Be Seen First

Call Center Representative, CSR, Dispatcher -

Houston, TX · On-site

$16 - $19/hr

CALL CENTER REPRESENTATIVE Required Education and Experience * Experience in using Microsoft Excel ... Associates Degree / College Degree Preferred * Microsoft Excel, Word, Outlook, PDF's, JPEGS ...

ACS Commercial Services, LLC

Be Seen First

Call Center Representative, CSR, Dispatcher -

Cypress, TX · On-site

$16 - $19/hr

CALL CENTER REPRESENTATIVE Required Education and Experience * Experience in using Microsoft Excel ... Associates Degree / College Degree Preferred * Microsoft Excel, Word, Outlook, PDF's, JPEGS ...

ACS Commercial Services, LLC

Be Seen First

Call Center Representative, CSR, Dispatcher -

Houston, TX · On-site

$16 - $19/hr

CALL CENTER REPRESENTATIVE Required Education and Experience * Experience in using Microsoft Excel ... Associates Degree / College Degree Preferred * Microsoft Excel, Word, Outlook, PDF's, JPEGS ...

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All JobsCall Associate JobsCall Associate Jobs in Houston, TX

Call Associate information

See Houston, TX salary details

$8

$18

$30

How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Houston, TX is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.28 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Houston, TX?

The most popular types of Call jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Associate jobs?

Cities near Houston, TX with the most Call Associate job openings:

Call Associate jobs near you

Call Center Representative - Service Department - Automotive - Gullo Toyota

Gullo Auto

Conroe, TX • On-site

$13.25 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Answer incoming service calls, assist customers with scheduling service appointments, and transfer or take messages as needed.

  • Make follow-up calls to customers after service transactions and conduct customer satisfaction checks.

  • Manage communication with customers via calls, texts, and emails, including appointment reminders and no-show follow-ups.

Job description

Call Center Representative – Service Department – Automotive - Gullo Toyota 

If you have what it takes to excel in a fast-paced, high-volume service/call center environment, then Gullo Toyota located in Conroe has a place for you. We are seeking highly motivated, results-driven business development representatives. The Business Development Representative is responsible for answering incoming service calls with one of the following results: Make a service appointment for customers, answer customer questions directly, enlist the help of service advisors to address customers concerns, take a message or transfer to service advisor’s voicemail, transfer to service advisor directly (when available), or take the customers information and call them back with the answer. The BDC Representative is the dealership's first-point of contact with over 80% of our service customers. 

Role Qualifications  

  • Must have excellent verbal and written communication skills.
  • Must possess exceptional interpersonal communication skills.
  • Must possess strong organizational skills.
  • Must possess strong computers skills.
  • Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Must maintain a professional appearance and manner.
  • Adhere to all company policies, procedures and safety standards.
  • Must be flexible and a team player
  • Great customer service skills
  • Must be able to adapt to changes, policies and procedures

Position Responsibilities

  • Respond to customers that submit leads via chat and email.
  • Make a quality check customer satisfaction call to all service visits.
  • Service appointment reminders (confirmations)
  • No show calls & text.
  • Minimum of 85+ outbound calls each day
  • Answer incoming service calls
  • Declined service calls and texts to declined service work.
  • Calls/texts to current manifest lists and data management systems.
  • Make follow up calls to all of our customers based on provided or assigned call lists after every service transaction.
  • Assist other service schedulers during periods of heavy call volume.
  • Follow up within 3 day window of all DMS/CRM out and inbound list.
  • Be puntucal and commited to personal and monthly team goals

Essential Skills Required

Experience, education and prior service BDC training are a PLUS.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Tony Gullo Sr., the Gullo Automotive Group's President and Owner, got his start in the car business in 1955. The Gullo family's three dealerships, Gullo Mazda, Gullo Toyota, and the Gullo Ford store, are run by Tony Gullo Sr.’s three sons: Tony Gullo Jr., Sparky Gullo, and Corky Gullo.  The family's dealerships are big contributors to the Montgomery County/Conroe community and we are looking for talented candidates to join our organization.