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Call Associate Jobs in Houston, TX (NOW HIRING)

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Ascensus

Call Center Representative

Houston, TX · On-site

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Boston Scientific

Call Center I

Houston, TX · On-site

$15.25 - $19/hr

Required qualifications: 0 Years with Associate in Arts degree/diploma, or an equivalent ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

Intracept by Boston Scientific

Call Center I

Houston, TX · On-site

$15.25 - $19/hr

Required qualifications: * 0 Years with Associate in Arts degree/diploma, or an equivalent ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

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All JobsCall Associate JobsCall Associate Jobs in Houston, TX

Call Associate information

See Houston, TX salary details

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How much do call associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call associate in Houston, TX is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.28 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Houston, TX?

The most popular types of Call jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Associate jobs?

Cities near Houston, TX with the most Call Associate job openings:

Call Associate jobs near you

Associate Director of Sales Call Center

DM Clinical Research

Houston, TX • On-site

Full-time

Re-posted 16 days ago

Job description

Associate Director of Sales Call Center
The Associate Director of Sales Call Center is responsible for resource management, development of staff (internal and vendor), while leading the team through continuous improvement including driving improved sales outcomes, training on sales practices or techniques, reinforcing a best in class culture, fostering ideation and innovation, and building sales processes and mentality for the Patient Enrollment Team.
DUTIES amp; RESPONSIBILITIES
  • Achieving recruiting and enrollment goals
  • Setting the direction, vision, and culture of a high performing sales team
  • Oversee and implement call center policies, performance practices, and procedures to improve cross-functional teams
  • Driving Lead efficiency and effectiveness while improving conversion rates
  • Monitoring delivery dates and fulfillment quotas, ensuring quality control and guarding proprietary information
  • Developing and implementing best practices in sales technique, rapport building, and robust rebuttal
  • Grow existing business through performance achievements and positive client NPS
  • Manage, coach and mentor call center leadership to meet department goals
  • Creating targeted sales improvement plans, train ups, and learning programs
  • Implementing enhanced scripting and talking points for all studies
  • Partnering with Training teams on skill, technique, and competency training
  • Ability to create and track daily agent, and manager performance, and accurately forecast department budgets
  • Fostering a speak up and innovative culture
  • Leading the design of intra-day, daily, and month to date performance reporting on KPIs
  • Increase Department Profitability through market strategizing
  • Ensuring vended sites are performing at a high standards for performance, ethicality, and patient experience
  • Conducting Vendor Monthly / Quarterly Business Reviews
  • Identifying best practices and new technologies to mitigate obstacles to achieving goals

KNOWLEDGE amp; EXPERIENCE
Education:
  • Bachelor’s degree in Business or related field required, related work experience accepted in lieu of a 4 year degree
  • Masters degree in a related field, preferred
Experience:
  • 10+ years of experience in leading sales call center teams
  • 10+ years experience in leading vendor sales teams
  • 5+ years of invoice processes and management
  • Experience leading multiple vendors and suppliers to negotiate and administer various types of contracts
  • Demonstrated experience leading large scale, enterprise supplier relationships from a contracting, sourcing and ongoing risk management perspective
  • Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience
Credentials:
  • N/A
Knowledge and Skills:
  • Demonstrated knowledge of driving sales results via Inbound and Outbound calling
  • Understanding of HIPAA, TCPA, and FCC outbound calling regulations
  • Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing
  • Ability to lead, motivate, and drive result in a virtual sales environment
  • Excellent understanding of technology, software applications, phone, and computer systems
  • Proficient in software programs: CRM, VoIP phone, online applications, and intelligent reporting systems
  • Excellent relationship-building/interpersonal skills/management experience
  • Ability to work flexible hours as required to meet business needs

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