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Call Advocate Jobs (NOW HIRING)

Northern Rivers

Family Advocate (23545)

Albany, NY · On-site

$20/hr

As a Family Advocate in the mobile crisis department you will be a member of Mobile Crisis Services ... Respond to onsite crisis call with clinicians to assist with crisis planning and stabilization.

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business ... Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in ...

Alpaca Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business ... Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in ...

Bamboo Insurance

Customer Service Advocate

Midvale, UT · On-site

This is a fast-paced, high-volume call center environment where advocates are expected to consistently meet or exceed established call center metrics and attendance requirements. In addition, you ...

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business ... Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in ...

Bamboo

Customer Service Advocate

Midvale, UT · On-site

This is a fast-paced, high-volume call center environment where advocates are expected to consistently meet or exceed established call center metrics and attendance requirements. In addition, you ...

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How much do call advocate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for call advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a good job for an advocate?

A good job for an advocate involves roles such as legal advocate, patient advocate, or community advocate, where they support and represent individuals or groups. These positions often require strong communication skills, knowledge of relevant laws or policies, and the ability to navigate complex systems. Advocates typically work in settings like healthcare, legal services, or social services and may need certifications or specialized training depending on the field.

How does a Call Advocate typically collaborate with other departments to resolve customer issues?

Call Advocates often work closely with teams such as technical support, billing, and customer success to ensure that customer concerns are fully addressed. When a customer's inquiry requires specialized knowledge or escalation, Call Advocates act as a liaison, gathering necessary information and coordinating follow-up. This collaborative approach not only helps resolve issues more efficiently but also builds stronger interdepartmental relationships. Being proactive and clear in communication is key for a Call Advocate to excel in this aspect of the role.

What are the key skills and qualifications needed to thrive as a Call Advocate, and why are they important?

To thrive as a Call Advocate, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and possibly certification in customer service are often required. Strong problem-solving, patience, and empathy help you build rapport and effectively resolve customer concerns. These skills are crucial for delivering positive customer experiences and maintaining high satisfaction in a fast-paced support environment.

What does a call center advocate do?

A call center advocate, often called a customer service representative or agent, handles inbound or outbound calls to assist customers with inquiries, resolve issues, and provide information about products or services. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are Call Advocates?

Call Advocates are professionals who assist customers over the phone, addressing their concerns, answering questions, and providing support or guidance related to products or services. They act as a liaison between the company and its clients, ensuring customer satisfaction and resolving issues efficiently. Call Advocates are skilled in communication, problem-solving, and often use specialized software to manage inquiries and maintain records of interactions.

What is required for a call center job?

A call center job typically requires good communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. Employers often look for high school diploma or equivalent, and some roles may require familiarity with specific call center software or tools. Flexibility in scheduling and a customer-focused attitude are also important.

How much do advocacy jobs pay?

Advocacy jobs, including roles like Call Advocates, typically pay between $12 and $20 per hour, depending on experience, location, and organization. Salaries can vary widely, with some full-time positions offering annual salaries ranging from $25,000 to $50,000 or more, often requiring strong communication skills and knowledge of the field.

What is the difference between Call Advocate vs Customer Service Representative?

AspectCall AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office-basedCall centers, retail, or office settings
Industry UsageHealthcare, insurance, or specialized servicesRetail, telecom, banking, general customer support
Primary FocusAdvocating for clients, resolving issues, explaining policiesHandling inquiries, providing information, resolving basic issues

While both roles involve communication with customers over the phone, Call Advocates focus on representing and supporting clients, often in specialized industries like healthcare or insurance. Customer Service Representatives handle a broader range of general inquiries across various sectors. The roles share similar credentials and work environments but differ in their primary responsibilities and industry focus.

More about Call Advocate jobs
What job categories do people searching Call Advocate jobs look for? The top searched job categories for Call Advocate jobs are:
Call Advocate jobs near you
Infographic showing various Call Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 17% Part Time, and 13% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Family Advocate (23545)

Family Advocate (23545)

Northern Rivers Family of Services

Albany, NY

$20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

As a Family Advocate in the mobile crisis department you will be a member of Mobile Crisis Services. You will assist the clinicians on Mobile visits by providing support and advocacy for family members of the child or adolescent in crisis. You will be a resource to the program by sharing knowledge of common challenges families have experienced with a mental health diagnosis or other identified disabilities and sharing knowledge about communities resources. You will report to the Clinical Site Supervisor and work onsite.

Responsibilities:

  • Respond to onsite crisis call with clinicians to assist with crisis planning and stabilization.
  • Help with follow-up calls to families, on the crisis call and telephonically
  • Collaborate with service providers involved with the children/adolescents and their families.
  • Provide information and peer to peer support to families who are served by the program
  • Educate and empower families regarding their roles in developing crisis plans and crisis prevention with their children/adolescents.
  • Ensure families are satisfied with the services they are receiving and, if not, help them advocate for what they need and how to advocate.
  • Be a liaison to other local supports in the community.
  • Function within a diverse treatment team and maintain work relationships with team members, agency colleagues, external providers and clients (respect amongst disciplines, trauma-informed practice)
  • Understand the program mission and expectations of the county funding sources
  • Remain in compliance with mandatory agency and program trainings and additional trainings, as assigned
  • Use clinical team members for support regarding client contact
  • Attend all regular staff meetings
  • Participate in supervision and annual job performance evaluation

Requirements and Education:

  • High School Diploma or GED required.
  • 1+ years of related experience required.

Benefits

  • Health care package: medical, dental, and vision
  • Tuition reimbursement
  • Paid time off
  • Holiday Pay
  • 401 (K) plan
  • Life Insurance
  • Loan repayment assistance
  • Free training/CEU opportunities

Northern Rivers Family of Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.

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