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Call Advocate Jobs (NOW HIRING)

Hire Talent

RN CVOR

Oak Lawn, IL

$2K - $3K/wk

Advocate Christ is a well-established surgical program, and they're looking for someone who knows their lane and can step in with confidence. Schedule & Call * 10-hour day shifts * 40 hours per week ...

The WellFund, LLC

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

Advocate Health

Advocate

Milwaukee, WI

At Advocate Health, we're committed to being a Best Place to Care-where physicians are empowered ... EP only call * EPIC EMR * Be part of an integrated nationally recognized organization with ...

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How much do call advocate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

How does a Call Advocate typically collaborate with other departments to resolve customer issues?

Call Advocates often work closely with teams such as technical support, billing, and customer success to ensure that customer concerns are fully addressed. When a customer's inquiry requires specialized knowledge or escalation, Call Advocates act as a liaison, gathering necessary information and coordinating follow-up. This collaborative approach not only helps resolve issues more efficiently but also builds stronger interdepartmental relationships. Being proactive and clear in communication is key for a Call Advocate to excel in this aspect of the role.

What are the key skills and qualifications needed to thrive as a Call Advocate, and why are they important?

To thrive as a Call Advocate, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and possibly certification in customer service are often required. Strong problem-solving, patience, and empathy help you build rapport and effectively resolve customer concerns. These skills are crucial for delivering positive customer experiences and maintaining high satisfaction in a fast-paced support environment.

What are Call Advocates?

Call Advocates are professionals who assist customers over the phone, addressing their concerns, answering questions, and providing support or guidance related to products or services. They act as a liaison between the company and its clients, ensuring customer satisfaction and resolving issues efficiently. Call Advocates are skilled in communication, problem-solving, and often use specialized software to manage inquiries and maintain records of interactions.

What is the difference between Call Advocate vs Customer Service Representative?

AspectCall AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office-basedCall centers, retail, or office settings
Industry UsageHealthcare, insurance, or specialized servicesRetail, telecom, banking, general customer support
Primary FocusAdvocating for clients, resolving issues, explaining policiesHandling inquiries, providing information, resolving basic issues

While both roles involve communication with customers over the phone, Call Advocates focus on representing and supporting clients, often in specialized industries like healthcare or insurance. Customer Service Representatives handle a broader range of general inquiries across various sectors. The roles share similar credentials and work environments but differ in their primary responsibilities and industry focus.

More about Call Advocate jobs
What job categories do people searching Call Advocate jobs look for? The top searched job categories for Call Advocate jobs are:
Call Advocate jobs near you

Part-time Helpline Call Advocate

Safe Harbor

Greenville, SC

Other

Posted 14 days ago

Job description

Helpline Advocate

This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor's 24/7 Helpline. Call advocates practice trauma informed care for all calls, including emergency shelter intakes and general inquiries. This is a part-time, hourly position.

Reports To: Helpline Manager

Schedule: 25 hours per week, minimum of 5 hours per shift

Available Shifts: Monday – Friday, 8:30am-4:30pm with a strong preference for Monday, Tuesday and Friday availability. Opportunity for one mid or afterhours shift, per week, between the hours of 2pm-8pm, may be available.

Job Responsibilities

  • Conduct trauma-informed helpline calls and intakes in alignment with Safe Harbor's empowerment-based, survivor-centered, and trauma-informed care service model
  • Document helpline calls in accordance with established policies, procedures, and compliance standards
  • Contribute to development of helpline operations, infrastructure, and facilitation of helpline training, as needed, to promote continuity of helpline practices
  • Identify barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and offer insight towards improvement for service accessibility
  • Support survivors with navigating referrals and initial safety planning.
  • Complete follow-up calls as assigned and provide caller-specific resources to best assist with their needs
  • Participate in Safe Harbor staff meetings, team meetings, trainings, and continuing education, including obtaining and maintaining Victim Service Provider Certification
  • Contribute to a workplace culture that promotes teamwork, innovation, trauma-informed practice, and the safety and dignity of both clients and colleagues
  • Demonstrate professionalism and high ethical standards in all aspects of helpline and agency operations and interactions
  • Perform other duties and responsibilities as assigned by supervisor

Essential Qualifications

  • Associate's degree in human services or a related field preferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner
  • Demonstrates respect for others' experiences, language, culture, and/or personal backgrounds
  • Encompasses level headedness, strong problem-solving skills, and self-awareness
  • Ability to maintain confidential and sensitive information in accordance with agency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunities
  • Ability to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of helpline and agency operations
  • Ability to organize and manage multiple priorities in a crisis-oriented environment
  • Strong verbal and written communication skills with attention to detail
  • Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applications
  • Bi-lingual skills preferred

Apply