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Call Advocate Jobs (NOW HIRING)

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RN CVOR

Oak Lawn, IL · On-site

$2.6K - $3.5K/wk

Advocate Christ is a well-established surgical program, and they're looking for someone who knows their lane and can step in with confidence. Schedule & Call * 10-hour day shifts * 40 hours per week ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

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The WellFund, LLC

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. Essential Duties of the Position * Handles a high volume of telephone calls

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$32

How much do call advocate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for call advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a good job for an advocate?

A good job for an advocate involves roles such as legal advocate, patient advocate, or community advocate, where they support and represent individuals or groups. These positions often require strong communication skills, knowledge of relevant laws or policies, and the ability to navigate complex systems. Advocates typically work in settings like healthcare, legal services, or social services and may need certifications or specialized training depending on the field.

How does a Call Advocate typically collaborate with other departments to resolve customer issues?

Call Advocates often work closely with teams such as technical support, billing, and customer success to ensure that customer concerns are fully addressed. When a customer's inquiry requires specialized knowledge or escalation, Call Advocates act as a liaison, gathering necessary information and coordinating follow-up. This collaborative approach not only helps resolve issues more efficiently but also builds stronger interdepartmental relationships. Being proactive and clear in communication is key for a Call Advocate to excel in this aspect of the role.

What are the key skills and qualifications needed to thrive as a Call Advocate, and why are they important?

To thrive as a Call Advocate, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and possibly certification in customer service are often required. Strong problem-solving, patience, and empathy help you build rapport and effectively resolve customer concerns. These skills are crucial for delivering positive customer experiences and maintaining high satisfaction in a fast-paced support environment.

What does a call center advocate do?

A call center advocate, often called a customer service representative or agent, handles inbound or outbound calls to assist customers with inquiries, resolve issues, and provide information about products or services. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are Call Advocates?

Call Advocates are professionals who assist customers over the phone, addressing their concerns, answering questions, and providing support or guidance related to products or services. They act as a liaison between the company and its clients, ensuring customer satisfaction and resolving issues efficiently. Call Advocates are skilled in communication, problem-solving, and often use specialized software to manage inquiries and maintain records of interactions.

What is required for a call center job?

A call center job typically requires good communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. Employers often look for high school diploma or equivalent, and some roles may require familiarity with specific call center software or tools. Flexibility in scheduling and a customer-focused attitude are also important.

How much do advocacy jobs pay?

Advocacy jobs, including roles like Call Advocates, typically pay between $12 and $20 per hour, depending on experience, location, and organization. Salaries can vary widely, with some full-time positions offering annual salaries ranging from $25,000 to $50,000 or more, often requiring strong communication skills and knowledge of the field.

What is the difference between Call Advocate vs Customer Service Representative?

AspectCall AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office-basedCall centers, retail, or office settings
Industry UsageHealthcare, insurance, or specialized servicesRetail, telecom, banking, general customer support
Primary FocusAdvocating for clients, resolving issues, explaining policiesHandling inquiries, providing information, resolving basic issues

While both roles involve communication with customers over the phone, Call Advocates focus on representing and supporting clients, often in specialized industries like healthcare or insurance. Customer Service Representatives handle a broader range of general inquiries across various sectors. The roles share similar credentials and work environments but differ in their primary responsibilities and industry focus.

More about Call Advocate jobs
What job categories do people searching Call Advocate jobs look for? The top searched job categories for Call Advocate jobs are:
Call Advocate jobs near you
Infographic showing various Call Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 17% Part Time, and 13% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Part-time Helpline Call Advocate

Part-time Helpline Call Advocate

Safe Harbor

Greenville, SC • On-site

Part-time

Posted 7 days ago

Job description

Summary: Thisposition will worktoensureconsistency and quality incaller experiences andfirstimpressionson Safe Harbor's24/7Helpline. Call advocatespracticetrauma informedcare for allcalls, includingemergency shelterintakesandgeneral inquiries.This is apart-time,hourlyposition.

Reports To: Helpline Manager


Schedule:25 hours per week, minimum of 5 hours per shift

Available Shifts:Monday - Friday, 8:30am-4:30pm with a strong preference for Monday,Tuesdayand Friday availability.Opportunity for onemid or afterhoursshift,per week,between the hours of 2pm-8pm, may be available.


Job Responsibilities

  • Conduct trauma-informed helplinecalls and intakesin alignment with Safe Harbor's empowerment-based, survivor-centered, and trauma-informed care service model
  • Document helpline callsin accordance withestablished policies, procedures, and compliance standards
  • Contribute todevelopment of helplineoperations, infrastructure,and facilitation ofhelpline training, as needed,to promote continuityof helplinepractices
  • Identifybarriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.)andoffer insight towardsimprovementforserviceaccessibility
  • Support survivors with navigating referrals and initial safety planning.
  • Complete follow-up callsas assignedand provide caller-specific resources to best assist with their needs
  • Participate in Safe Harbor staff meetings, team meetings, trainings, and continuing education, including obtaining andmaintainingVictim Service Provider Certification
  • Contribute to a workplace culture that promotes teamwork, innovation, trauma-informed practice, and the safety and dignity of both clients and colleagues
  • Demonstrate professionalismand highethicalstandardsin all aspects of helpline and agency operationsand interactions
  • Perform other duties and responsibilities as assigned by supervisor

Essential Qualifications

  • Associate's degree in human services or a related fieldpreferred
  • Ability to work with diverse individuals in an empathetic and nonjudgmental manner
  • Demonstratesrespect for others' experiences, language, culture,and/or personal backgrounds
  • Encompasseslevel headedness, strong problem-solvingskills, and self-awareness
  • Ability tomaintainconfidential and sensitive informationin accordance withagency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunities
  • Ability towork well in a teamsetting andutilizeother direct service staff to gain perspective andassistancewith duties ofhelpline and agency operations
  • Ability to organize and manage multiple priorities in acrisis-orientedenvironment
  • Strong verbal and written communication skills with attention to detail
  • Strongproficiencyin Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applications
  • Bi-lingualskillspreferred

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