Customer Relationship Management (CRM) Trainer Company: Chapman Automotive Group Department: Corporate Reports to: Director of Corporate Training Location: 300 N McKemy Ave. Chandler, AZ 85226 ...
Customer Relationship Management (CRM) Trainer Company: Chapman Automotive Group Department: Corporate Reports to: Director of Corporate Training Location: 300 N McKemy Ave. Chandler, AZ 85226 ...
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Quick apply
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Quick apply
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This role will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements. The ideal ...
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CRM Trainer information
See salary details
$12.26 - $14.64
0% of jobs
$14.64 - $17.02
2% of jobs
$17.02 - $19.41
8% of jobs
$21.75 is the 25th percentile. Wages below this are outliers.
$19.41 - $21.79
15% of jobs
$21.79 - $24.17
19% of jobs
The median wage is $25.04 / hr.
$24.17 - $26.55
16% of jobs
$26.55 - $28.93
15% of jobs
$28.99 is the 75th percentile. Wages above this are outliers.
$28.93 - $31.32
11% of jobs
$31.32 - $33.70
7% of jobs
$33.70 - $36.08
5% of jobs
$36.08 - $38.46
2% of jobs
$12
$26
$38
How much do crm trainer jobs pay per hour?
Is CRM a hard skill?
What are typical challenges faced by CRM Trainers and how can they be addressed?
CRM Trainers often face the challenge of adapting training to diverse user skill levels and ensuring engagement across different teams. It is common to encounter resistance from staff who are accustomed to legacy systems or manual processes. Successful trainers overcome these hurdles by using a mix of hands-on, interactive learning methods and by providing ongoing support tailored to individual needs. Being approachable and maintaining open communication channels can also foster a positive learning environment and drive smoother adoption of CRM technologies.
What are the key skills and qualifications needed to thrive in the Crm Trainer position, and why are they important?
To thrive as a CRM Trainer, you need in-depth knowledge of customer relationship management systems, strong instructional abilities, and relevant experience in sales or customer service environments. Familiarity with leading CRM platforms like Salesforce, HubSpot, or Microsoft Dynamics and professional certifications in those systems are highly valued. Outstanding communication, patience, and interpersonal skills set exceptional trainers apart. These skills are crucial for ensuring users effectively adopt CRM tools, leading to improved productivity and customer satisfaction.
What jobs pay 4000 a week without a degree?
What is a CRM Trainer job?
A CRM Trainer is responsible for educating employees on how to effectively use a Customer Relationship Management (CRM) system. They develop training materials, conduct workshops, and provide ongoing support to ensure users can navigate the system efficiently. Their goal is to improve user adoption, streamline workflows, and enhance customer interactions through proper CRM utilization.
What is a CRM trainer?
What do you need to be a CRM trainer?

Other
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Company: Chapman Automotive Group
Department: Corporate
Reports to: Director of Corporate Training
Location: 300 N McKemy Ave. Chandler, AZ 85226 (Onsite + Travel)
Schedule: Full-Time | Monday-Friday
Pay: DOE
About the Role
The CRM Trainer is responsible for developing, delivering, and supporting training programs focused on the dealership group's Customer Relationship Management (CRM) platform and related sales processes. This role partners with sales, BDC, and management teams to ensure effective utilization of CRM tools, driving improvements in customer engagement, lead management, appointment setting, sales performance, customer retention, and overall operational efficiency.
The ideal candidate combines hands-on automotive retail experience with strong training, coaching, and communication skills. They are passionate about developing team members, promoting CRM adoption, and reinforcing best practices that support consistent processes and compliance across multiple dealership locations. Through ongoing training and support, the CRM Trainer plays a key role in enhancing both employee performance and the customer experience.
Key Responsibilities
- Train new and existing employees on CRM systems and dealership processes
- Conduct in-person and virtual training sessions across dealership locations
- Develop training materials, guides, and process documentation
- Monitor CRM usage, compliance, and performance metrics
- Provide coaching to improve lead management, follow-up, appointment setting, and customer retention
- Perform CRM audits and identify opportunities for process improvement
- Support CRM updates, new feature rollouts, and system enhancements
- Partner with dealership leadership to improve operational efficiency and customer experience
- Generate reports and recommendations based on CRM performance data
Qualifications
- CRM training, coaching, or management experience preferred
- Strong knowledge of sales, BDC, and customer lifecycle processes
- Excellent communication, presentation, and coaching skills
- Strong organizational and analytical abilities
Success Measures
- Increased CRM adoption and compliance
- Improved lead response and follow-up performance
- Higher appointment and sales conversion rates
- Consistent execution of dealership processes across all locations
Compensation & Perks
- Competitive Pay: DOE
- Opportunities for career growth and advancement
- Supportive, team-oriented workplace
- Employee discounts and assistance programs
- Volunteer opportunities and employee engagement programs
- Closed on Sundays
Benefits
- Medical, dental, and vision insurance
- 401(k) with company contributions
- Life insurance
- Paid time off and holidays
- Access to onsite nurse practitioners and wellness support
How to Apply
Submit your application for consideration. Qualified candidates will be contacted regarding next steps.