ZipRecruiter

Log In

1

Business Transformation Manager Jobs in Decatur, GA

Deloitte

Lead Business Transformation Architect

Atlanta, GA · On-site

$53.25 - $72.75/hr

Recruiting for this role ends on July 11, 2026 Work you'll do As a Lead Business Transformation ... Managing cloud infrastructure components, including compute, storage, and networking, to support ...

Deloitte

Consultant, Functional Transformation SAP

Atlanta, GA · On-site

$60.50 - $82.75/hr

Configure SAP functionality to support business process requirements and fit-to-standard design ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

next page

Showing results 1-20

All JobsBusiness Transformation JobsBusiness Transformation Manager JobsBusiness Transformation Manager Jobs in Decatur, GA

Business Transformation Manager information

See Decatur, GA salary details

$58

$81

$108

How much do business transformation manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for business transformation manager in Decatur, GA is $81.34, according to ZipRecruiter salary data. Most workers in this role earn between $65.00 and $108.17 per hour, depending on experience, location, and employer.

What are Business Transformation Managers?

Business Transformation Managers are professionals responsible for leading and managing significant organizational changes. They develop and implement strategies to improve business processes, increase efficiency, and help companies adapt to evolving markets or technologies. Their role often involves coordinating cross-functional teams, managing change initiatives, and ensuring that transformation goals are achieved within set timelines and budgets. Business Transformation Managers play a key role in helping organizations stay competitive and agile in fast-changing business environments.

How much do transformation managers get paid?

Transformation managers typically earn between $80,000 and $150,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits. Strong skills in project management, change management, and strategic planning are important for higher salaries.

What are the key skills and qualifications needed to thrive as a Business Transformation Manager, and why are they important?

To thrive as a Business Transformation Manager, you need expertise in project management, change management, and business analysis, usually supported by a relevant degree and experience leading organizational change. Familiarity with tools like Lean Six Sigma, Agile methodologies, and ERP systems, along with certifications such as PMP or Prosci, is highly valuable. Exceptional communication, stakeholder engagement, and strategic thinking are crucial soft skills that help drive buy-in and successful change initiatives. These competencies are essential for delivering transformational projects on time and ensuring organizational goals are met effectively.

What is the difference between Business Transformation Manager vs Business Analyst?

AspectBusiness Transformation ManagerBusiness Analyst
Required CredentialsBachelor's degree; often certifications in project management or change managementBachelor's degree in business, finance, or related field; certifications like CBAP or PMI-PBA
Work EnvironmentLeads cross-functional teams, manages large-scale projects, strategic planningAnalyzes business processes, gathers requirements, supports project teams
Employer & Industry UsageConsulting firms, large corporations, industries undergoing changeCorporate, finance, IT sectors, various industries

The Business Transformation Manager focuses on leading organizational change initiatives and strategic projects, while the Business Analyst primarily analyzes business processes and requirements to support project implementation. Both roles require strong communication skills and understanding of business operations, but the Transformation Manager has a broader leadership and strategic focus.

What is the salary of a business transformation manager?

The salary of a business transformation manager typically ranges from $80,000 to $150,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits. Certifications like PMP or Six Sigma can also influence salary levels.

What are some typical challenges a Business Transformation Manager faces when implementing large-scale change initiatives?

Business Transformation Managers often encounter challenges such as resistance to change from employees, aligning diverse stakeholder interests, and ensuring clear communication across departments. Navigating organizational culture and maintaining momentum throughout lengthy transformation projects can also be demanding. Successful managers use strong interpersonal skills, strategic planning, and regular progress tracking to address these obstacles and drive sustainable change.

What Does a Business Transformation Manager Do?

A business transformation manager is responsible for identifying an area of opportunity within a company and implementing processes to change its performance for the better. In this career, your job duties include overseeing all aspects of the company, implementing any procedural change necessary, and improving how the people in the company perform through measurable improvements. The qualifications needed for a career as a business transformation manager include a bachelor’s degree in business management. However, since this is an advanced position, many employers require a master’s degree. You also need strong organizational and leadership skills.

What does a transformation manager do?

A Business Transformation Manager oversees initiatives to improve business processes, systems, and organizational structures to achieve strategic goals. They analyze current operations, develop change management plans, and coordinate cross-functional teams, often utilizing project management tools and methodologies. Their role requires strong leadership, communication skills, and a deep understanding of business operations.

What is the role of a business transformation manager?

A business transformation manager oversees initiatives to improve company processes, technology, and organizational structure to achieve strategic goals. They analyze current operations, develop transformation plans, and coordinate cross-functional teams, often utilizing project management tools and change management skills. Their role involves ensuring successful implementation of change initiatives to enhance efficiency and competitiveness.
More about Business Transformation Manager jobs
What job categories do people searching Business Transformation Manager jobs in Decatur, GA look for? The top searched job categories for Business Transformation Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Business Transformation Manager jobs? Cities near Decatur, GA with the most Business Transformation Manager job openings:
Business Transformation Manager jobs near you
Contact Center Operations and Transformation Manager

Contact Center Operations and Transformation Manager

Deloitte

Atlanta, GA • On-site

Other

Re-posted 20 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

60th of 148 rated financial services

Job description

Contact Center Operations & Transformation Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations and Transformation Manager, you will be responsible for:

  • Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
  • Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
  • Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
  • Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
  • Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Bachelor's degree in business, computer science, engineering, or information systems
  • 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
  • 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
  • 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred

  • Experience supporting contact center environments with 500+ agents
  • Experience with Salesforce
  • Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
  • Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
  • Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations & Transformation Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations and Transformation Manager, you will be responsible for:

  • Leading contact center and customer service transformation engagements, with a focus on package-enabled and platform-enabled transformation
  • Assessing current-state operations across service demand, channel strategy, workforce management, agent experience, technology capabilities, cost structure, and performance metrics
  • Designing future-state operating models and transformation roadmaps that improve efficiency, scalability, service quality, and customer experience
  • Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms
  • Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and reduce cost
  • Managing teams and workstreams, driving delivery quality, and building client relationships across business, operations, technology, data, and delivery stakeholders

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • Bachelor's degree in business, computer science, engineering, or information systems
  • 8+ years of experience in contact center operations, customer service transformation, package-enabled transformation, or management consulting
  • 4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms
  • 2+ years of experience developing operating models, transformation roadmaps, business cases, performance improvement plans, or value realization frameworks
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred

  • Experience supporting contact center environments with 500+ agents
  • Experience with Salesforce
  • Experience with Genesys, Five9, NICE, Amazon Web Services, or similar cloud-based contact center platforms
  • Experience with digital self-service, automation, analytics, personalization, or artificial intelligence-enabled service capabilities
  • Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, or value realization frameworks
  • Master of Business Administration, master's degree in a business or technical field, or Project Management Professional, Six Sigma, Lean, or Agile certification

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply