Business Technology Solutions Associate Jobs in Ohio

When you join HOFFMANN EITLE, you become part of a firm that values not only professional excellence but also personal growth and community. We foster a supportive environment where your talents and ambitions can thrive, offering ample opportunities for career development. If you are passionate about intellectual property law and ready to make an impact in a collaborative and innovative setting, we invite you to help shape the future of intellectual property protection as part of our trusted and dynamic team of over 450 employees.

In the comprehensive support of global clients, our international team is looking forward to welcoming you as a reinforcement for the Organization and Procurement department.

You will work in the IT department of a patent law firm with approximately 450 employees across several European locations. An external IT service provider is responsible for the operational delivery of IT services, including the Service Desk, Microsoft 365/Workplace, Network, and Asset Management. These services are governed by an internal Service Manager. In this role, you will bridge the gap between day-to-day IT operations and strategic IT governance. Reporting directly to the Head of IT, you will provide the technical expertise required to develop sustainable and future-proof IT solutions.

• Further develop the IT service portfolio in close collaboration with the internal Service Manager.
• Provide technical oversight and quality assurance for the services delivered by the external IT service provider, including Microsoft 365, Network, Workplace, and Asset Management.
• Analyze business requirements and design, implement, and maintain sustainable technical solutions.
• Identify and implement opportunities to improve system stability, operational efficiency, and IT security.

• Independently implement and administer technical solutions across Microsoft 365, Azure, Identity Management, on‑premises infrastructure, and networking.
• Operate and maintain the virtualized server environment (VMware/Hyper‑V), including storage and backup infrastructure.
• Take ownership of the printer infrastructure and support the operation of the technical building and data centre infrastructure (training will be provided).
• Contribute to the application management of a SaaS solution in collaboration with internal business stakeholders and external service providers.

• Develop technical standards, documentation, and automation solutions.
• Contribute to IT projects, including rollouts, migrations, and office/site expansions.

You work in a structured and solution-oriented manner with a strong commitment to quality. For you, a task is only complete once you have identified the root cause, implemented a sustainable solution, and documented it in a clear and traceable way. You continuously look for opportunities to standardise or automate recurring tasks to improve efficiency.

• Strong expertise in Microsoft 365 and Azure, including Entra ID, Exchange Online, Intune, Azure IaaS/PaaS, and Security & Compliance.
• Hands‑on experience administering virtualised server environments using VMware vSphere and/or Hyper‑V.
• Solid knowledge of networking technologies, including switching, routing, firewalls, VPN, DNS, and DHCP.
• Experience operating or managing SaaS applications.
• Excellent English communication skills for collaborating with international locations.

• Strong analytical and solution-oriented mindset with the ability to work independently.
• Well‑organised and reliable, with a proven ability to complete tasks successfully.
• Broad understanding of IT technologies and the ability to quickly learn new topics.
• Confident and professional communication skills when working with internal stakeholders, external service providers, and senior management.

• Knowledge of physical data centre infrastructure, such as UPS systems, emergency power supply, or cooling systems.
• Experience working in a law firm or a professional services environment.

The position is initially offered on a fixed‑term basis for two years.

• A 13th month’s salary, voluntary bonus, vacation pay
• An exciting position of responsibility with good prospects
• Company fitness with EGYM Wellpass
• Subsidised lunch
• An attractive workplace in a modern office building with good transport connections (U-Bahn, bus, motorway A94)
• Flexitime
• Possibility to work remotely
• Weekly offer of fresh fruit basket as well as water, coffee and tea
• Company pension scheme
• Teamwork in a multicultural environment
• Social events