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Business Systems Manager Jobs in Raleigh, NC (NOW HIRING)

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Business Systems Manager information

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$44.7K

$99.2K

$148.7K

How much do business systems manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for business systems manager in Raleigh, NC is $99,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $121,500.00 per year, depending on experience, location, and employer.

What is a business systems manager?

Business Systems Managers are professionals responsible for overseeing and optimizing the technology and software systems that support an organization’s business operations. They analyze current processes, identify areas for improvement, and coordinate the implementation of new systems or upgrades to ensure efficiency and alignment with business goals. Their role often involves collaborating with various departments, managing IT projects, and ensuring that systems meet both technical and business requirements. Business Systems Managers also play a key role in training staff and troubleshooting system issues. Ultimately, they ensure that business systems effectively support the organization's objectives and operations.

What is the difference between Business Systems Manager vs Business Analyst?

AspectBusiness Systems ManagerBusiness Analyst
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like CBAP or PMPBachelor's degree in Business, IT, or related; certifications like CBAP or PMI-PBA
Work EnvironmentOversees IT systems, manages teams, collaborates with IT and business unitsAnalyzes business processes, gathers requirements, works with stakeholders to improve systems
Employer & Industry UsageCommon in tech, finance, healthcare sectors managing enterprise systemsFound across industries focusing on process improvement and requirements gathering

The Business Systems Manager and Business Analyst roles share overlapping skills, especially in understanding business needs and IT systems. However, the Business Systems Manager typically has a broader managerial scope, overseeing system operations and teams, while the Business Analyst focuses on analyzing processes and gathering requirements to support system improvements.

What are the key skills and qualifications needed to thrive as a business systems manager, and why are they important?

To thrive as a Business Systems Manager, a solid background in information systems, business analysis, and project management is essential, often supported by a bachelor’s degree in IT, business administration, or a related field. Familiarity with ERP platforms, CRM systems, process mapping tools, and certifications like PMP or ITIL is typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage cross-functional teams and translate business needs into technical solutions. These skills and qualifications are crucial for optimizing business processes, ensuring system reliability, and aligning technology solutions with organizational goals.

How does a business systems manager typically collaborate with cross-functional teams to implement new technology solutions?

A Business Systems Manager regularly works alongside IT, operations, finance, and other department leads to assess business needs and translate them into technical requirements. They facilitate communication between stakeholders, manage project timelines, and ensure everyone is aligned on objectives. This collaborative approach helps deliver technology solutions that support business goals and user adoption. Effective collaboration also means the manager often leads training sessions and provides ongoing support to ensure smooth transitions and system optimization.

How much do business systems managers make in the US?

Business Systems Managers in the US typically earn a median annual salary of around $110,000 to $130,000, with experienced professionals and those in senior roles earning higher. Salaries can vary based on industry, location, and level of experience, and the role often requires knowledge of enterprise software, project management, and certifications like PMP or ITIL.
What are popular job titles related to Business Systems Manager jobs in Raleigh, NC? For Business Systems Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Business Systems Manager jobs in Raleigh, NC look for? The top searched job categories for Business Systems Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Business Systems Manager jobs? Cities near Raleigh, NC with the most Business Systems Manager job openings:
Business Systems Manager jobs near you
Infographic showing various Business Systems Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,209 per year, or $47.7 per hour.

Business Systems Analyst III - Coupa (Hybrid)

First Citizens Bank

Raleigh, NC • Hybrid

Full-time

Re-posted 19 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

The Business Systems Analyst III provides Production support, first and second level end-user support and is responsible for system configuration of First Citizen Bank’s procure to pay (P2P) application, Coupa. This role works closely with Technology partners and delivers value to our business users through system enhancements, while ensuring the accuracy and stability of the system.  As needed, this position also serves as workstream subject matter experts for strategic projects, typically acquisition related.  These duties require the ability to perform complex analysis, reporting, and operational activities. This role collaborates with business process owners and other team members to identify and document functional business requirements and develop functional specifications.


Responsibilities
  • Identifying Requirements – Determines functional requirements and communicates them using requirements documents and functional specifications. Identifies recurring issues that affect system processes, assists in correcting. Ensures compliance through testing and analysis.
  • Reporting and Analysis – Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and potential areas of improvement. May develop process enhancements based on analysis results. Sources, compiles, and interprets data. Analyzes data for accuracy, trends and potential efficiencies, effectively communicates analysis output.
  • Application Support – Provides expert functional support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Partners with Technology to implement recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on the PeopleSoft Financials system and data output.
  • Configuration – Completes necessary configuration, performs system testing and supports user acceptance testing. Assists in identifying and resolving recurring process issues. 
  • Ensures fixes and enhancements comply with operational controls, change management process, is effective and scalable for a growing organization.
  • Documentation – Prepares and maintains department procedural documentation.

Qualifications

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications

  • Coupa admin experience
  • PeopleSoft Accounts Payable and Expenses experience

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications

  • Coupa admin experience
  • PeopleSoft Accounts Payable and Expenses experience

#LI-JB1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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