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Quince

B2B Support Specialist

THE ROLE B2B Support Specialist Quince is looking for a Support Specialist to sit at the ... Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final ...

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Trust Support Manager

Green Bay, WI · On-site

Trust Support Manager If you believe operational excellence is more than a buzzword and that "we've ... wealth business. The role offers the chance to make a visible impact, help shape how the function ...

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$70.5K

$120.5K

How much do business support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for business support manager in the United States is $70,540.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What does a Business Support Manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a Business Support Manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

How does a Business Support Manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

What Is a Business Support Manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

More about Business Support Manager jobs
What cities are hiring for Business Support Manager jobs? Cities with the most Business Support Manager job openings:
What are the most commonly searched types of Business Support jobs? The most popular types of Business Support jobs are:
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What states have the most Business Support Manager jobs? States with the most job openings for Business Support Manager jobs include:
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Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,540 per year, or $33.9 per hour.
Manager I Technical Support

Manager I Technical Support

Hubbell Incorporated

Manchester, NH • On-site

Other

Posted 3 days ago

New

Hubbell rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

77th of 141 rated electronics manufacturers

Job description

A Day In The Life

This role is responsible for leading business process governance, master data management, and operational performance across HES Customer Service. The position drives the definition, standardization, and continuous improvement of end-to-end Customer Service processes, ensuring scalable, consistent execution that supports effective order management, backlog performance, and on-time delivery. 

The Business Process Manager leads a team of Business Analysts and Business Process Architects, partnering closely with HUBS SD IT and cross-functional stakeholders to establish best-practice processes and drive adoption across HES. The role evaluates existing processes, identifies improvement opportunities, prioritizes initiatives, and executes business process transformation projects that enhance operational efficiency, data quality, and system scalability. 

Additionally, the role owns the HES Master Data Management program, ensuring the accuracy, integrity, and governance of data required to support critical business processes and performance outcomes. Acting as a key liaison across Customer Service, Operations, Sales, Finance, IT, and Master Data teams, this position aligns execution with business objectives and enterprise standards while driving standardization and operational excellence across the organization. 

Job Overview
  • Own and govern end-to-end Customer Service processes across HES, including standardization, documentation, performance tracking, and compliance. 
  • Identify process improvement opportunities and lead cross-functional initiatives to drive process, system, and operational transformation. 
  • Lead Master Data Management and governance, ensuring data accuracy, standards, and alignment with business processes and systems. 
  • Monitor process and backlog performance, driving visibility, prioritization, and on-time order execution. 
  • Lead change management efforts and build SME networks to drive adoption, accountability, and continuous improvement. 
  • Partner across Customer Service, Sales, Operations, Finance, IT, and Product Management to resolve issues and align execution with business objectives. 
What will help you thrive in this role?
  • 4-year degree in Business, Management, Analytics or equivalent 
  • Proficiency with Excel a must, and all Microsoft Office applications, including Power BI a plus 
  • Strong interpersonal skills for effective relationship management with internal/external business partners 
  • Analytical thinking - the ability to analyze and use critical thinking skills on a regular basis 
  • Creative thinking - the ability to think outside the box, coming up with new solutions to old problems 
  • Strong Interpersonal and Presentation ability - while most of the work will be on analyzing data, clear and concise communication of information to peers & management is key 
  • Strong computer skills required: 
  • MS Office, especially Excel (intermediate level) & Teams 
  • Power BI or other Reporting software 
  • PowerPoint 
  • Some travel (up to 20%) may be required. 

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

What Hubbell employees say

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About Hubbell

Sourced by ZipRecruiter

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Shelton, CT, US

Year founded

1888

Social media

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