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Business Support Manager Jobs in Spring, TX (NOW HIRING)

Archer Systems

Manager of End User Support

Houston, TX · On-site

Own business software acquisition and renewals (not limited to end-user support tooling), including software vendor relationship management (evaluations, renewals, and support interactions) and ...

Tory Burch

Support Supervisor

Cypress, TX · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... They help to grow our business every single day. Our store teams are encouraged to think like ...

Tory Burch LLC

Support Supervisor

Cypress, TX · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... They help to grow our business every single day. Our store teams are encouraged to think like ...

Insperity

Supervisor, Support & Retention

Houston, TX · Hybrid

Supervisor, Support & Retention SUMMARY This position is responsible for representing and providing ... business. * Collaborates with IIS Product Manager to maintain a product and procedural training ...

Insperity

Supervisor, Support & Retention

Kingwood, TX · On-site

Supervisor, Support & Retention SUMMARY This position is responsible for representing and providing ... business. * Collaborates with IIS Product Manager to maintain a product and procedural training ...

Five Below

Support lead Part time

Pasadena, TX

$11.50/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... Ability to work a flexible schedule to meet the needs of the business, which will require day ...

DBM Global Inc.

IT Support Technician

Humble, TX · On-site

$18.50 - $25.50/hr

... business end-user needs via their internal ticketing system. The role involves troubleshooting and resolving IT issues, maintaining asset management systems, and supporting ongoing hardware refresh ...

Five Below

Support lead Part time

Pasadena, TX · On-site

$11.50/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... Ability to work a flexible schedule to meet the needs of the business, which will require day ...

Five Below

Support lead part time

Pasadena, TX · On-site

$11.50/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... Ability to work a flexible schedule to meet the needs of the business, which will require day ...

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Spring, TX

Business Support Manager information

See Spring, TX salary details

$36.5K

$62.8K

$107.2K

How much do business support manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for business support manager in Spring, TX is $62,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $71,600.00 per year, depending on experience, location, and employer.

What does a Business Support Manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

What are the key skills and qualifications needed to thrive as a Business Support Manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

How does a Business Support Manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

What Is a Business Support Manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

More about Business Support Manager jobs
What are popular job titles related to Business Support Manager jobs in Spring, TX? For Business Support Manager jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Business Support Manager jobs in Spring, TX look for? The top searched job categories for Business Support Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Business Support Manager jobs? Cities near Spring, TX with the most Business Support Manager job openings:
Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Spring, TX as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,773 per year, or $30.2 per hour.
Manager of End User Support

Manager of End User Support

Archer Systems

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Position Summary:
The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a consistent, high-quality support experience across all locations and remote users. This is a player/coach role responsible for day-to-day service desk and deskside support operations, direct leadership of the end-user support team and coordination with India-based support resources as applicable. The Manager is expected to be hands-on for high-impact issues and executive/VIP support while also building repeatable processes and driving measurable improvements in service performance (SLA attainment, backlog reduction, first-contact resolution, and user satisfaction). The role owns end-user support workflows and governance in Jira Service Management and brings extensive, hands-on experience with Microsoft Intune to standardize and manage endpoints (enrollment, configuration, compliance, and application deployment), partnering closely with Infrastructure and Security on endpoint standards, supportability, and compliance.
Position Location: Houston (On-site)
Job Responsibilities:
Service Operations & Team Leadership
  • Lead the daily operations of end-user support (service desk and deskside), ensuring timely intake, triage, escalation, and resolution of incidents and requests.
  • Directly manage and develop the end-user support team (including the Senior Support Engineer and IT Service Coordinator), providing coaching, workload management, training, and performance expectations.
  • Own support queue health and operational discipline (categorization, prioritization, status updates, SLA clocks, and documentation) to ensure accurate reporting and predictable service delivery.
  • Own incident and problem management for end-user services, including major incident communications/coordination, trend analysis, root cause identification, and driving permanent corrective actions with partner teams.
  • Ensure secure support practices (approved remote support tooling, least-privilege access, and privileged escalation workflows) in coordination with Security and Infrastructure.
  • Coordinate with the Level 1 Support Center (India) on escalation paths, knowledge transfer, and shared standards to reduce repeat issues and improve first-contact resolution.
  • Lead end-user-impacting incident coordination from an end-user perspective (communications, workaround guidance, executive updates), partnering with Infrastructure, Security, and application owners for resolution.

Executive/VIP Support (Hands-On)
  • Provide hands-on executive/VIP support for Executive Leadership and other critical users, ensuring responsive, high-touch service and clear communications.
  • Due to the hands-on executive/VIP support expectations, maintain occasional after-hours availability for high-impact issues or critical business events.

Endpoint & Device Management (Microsoft Intune)
  • Own and administer Microsoft Intune for end-user endpoints, including device enrollment, Windows Autopilot provisioning, configuration profiles, update rings, compliance policies, application deployment, and remediation workflows.
  • Partner with Security and Infrastructure to align endpoint baselines (Windows builds, patching coordination, endpoint protection), and ensure support teams execute approved processes.
  • Coordinate end-user device lifecycle activities (imaging/provisioning, deployments, replacements, accessories, refresh) and maintain accurate asset records.

ITSM Platform Ownership (Jira Service Management)
  • Own and administer Jira Service Management (JSM) for end-user services, including request portals/catalog, workflows, approvals, automations, SLAs, and reporting.
  • Own and continuously improve the end-user service catalog and request fulfillment experience (request types, approvals, SLAs, automation), reducing friction and increasing consistency.
  • Establish ITSM governance and operational controls (queue hygiene, SLA definitions, appropriate use of statuses such as "On Hold," reporting integrity), and drive continuous service improvement.
  • Maintain and improve knowledge articles, standard operating procedures, and self-service resources to increase ticket deflection and consistent resolution.
  • Develop lightweight end-user training and enablement (new hire orientation support, quick reference guides, and targeted communications) to reduce repeat issues and improve adoption of approved tools.

Cross-Functional Delivery & Performance
  • Oversee joiner/mover/leaver (onboarding/offboarding) execution in partnership with HR, Security, and Infrastructure, ensuring equipment readiness, timely access coordination, and clear end-user communications.
  • Own business software acquisition and renewals (not limited to end-user support tooling), including software vendor relationship management (evaluations, renewals, and support interactions) and coordination with Finance/Procurement and IT leadership to reduce Shadow IT and ensure approved, supportable solutions.
  • Coordinate end-user support vendors and support contracts (e.g., endpoint support tools, print, conferencing), including renewals and invoice verification in partnership with IT leadership and Finance/Procurement.
  • Establish a regular service review cadence with key business stakeholders/site leaders to align expectations, review trends, and plan for upcoming changes impacting end users.
  • Provide regular reporting on end-user support performance (SLAs, backlog, customer satisfaction, recurring issues) to IT leadership, highlighting risks, trends, and improvement opportunities.

REQUIREMENTS
Education
  • Bachelor's degree in Information Systems, Computer Science, or a related field is preferred; equivalent experience will be considered.

Experience
  • 7+ years of progressive experience in Information Technology with a strong focus on end-user support, service desk, and/or desktop support.
  • 3+ years of experience leading or supervising end-user support teams (service desk and/or deskside), including escalation management and service performance management.

Technical Skills (Required)
  • Extensive, hands-on experience administering Microsoft Intune for endpoint management (enrollment, configuration, compliance, application deployment, and remediation).
  • Advanced experience administering Jira Service Management (JSM), including portal/catalog design, workflows, SLAs, automation, and reporting.
  • Strong knowledge of Microsoft technologies, including Windows and Microsoft 365 (Office, Teams, SharePoint/OneDrive) for end-user support and management.

Service Management & Operations
  • Strong understanding of IT service management concepts, practices, and procedures; familiarity with ITIL (or similar) frameworks.
  • Demonstrated ability to define, operate, and measure SLAs; build and maintain meaningful KPIs (e.g., backlog, CSAT, first-contact resolution) and drive improvements based on data.
  • Experience working with distributed support resources (multi-site teams and/or outsourced/offshore support) and building effective cross-team working relationships.

Preferred Qualifications
  • Industry certifications such as ITIL, HDI, and/or CompTIA; ITSM-related certifications are a plus.
  • Experience with Jira Asset Management (Assets/CMDB) and asset lifecycle processes.
  • Experience supporting collaboration/A/V technologies (e.g., Microsoft Teams Rooms) is a plus.
  • Experience managing end-user services for a company with 600+ staff distributed over several physical locations and a hybrid workforce, including remote users across the United States.

Core Competencies
  • Exceptional problem-solving and critical thinking skills; ability to work effectively in a fast-paced environment.
  • Strong leadership skills, including the ability to mentor, coach, and develop team members.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with other departments and stakeholders.
  • Position is based in Houston, TX at headquarters. This role is expected to be in the office 4 days per week, with core hours between 9:30 a.m.-3:30 p.m. The successful candidate must be able to work on-site most of the time and lead end-user support delivery across the broader Texas office footprint in partnership with the internal helpdesk in India. Limited periodic travel to other offices may be required.

Benefits:
  • 401(K) retirement plans with matching contributions.
  • Comprehensive health insurance coverage.
  • Dental and vision insurance plans.
  • Parental leave to support work-life balance.
  • Short-term and long-term disability coverage.

ABOUT ARCHER
ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.
ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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