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Business Support Manager Jobs in Raleigh, NC (NOW HIRING)

Almac Group

Business Support Analyst

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Support management and prioritization of product backlogs. * Act as Subject Matter Expert (SME) for ...

Almac Group

Business Support Analyst

Durham, NC · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Support management and prioritization of product backlogs. * Act as Subject Matter Expert (SME) for ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... Bachelor's degree in Business Administration, Communications, or related field preferred

Limitless East Marketing

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support ... Bachelor's degree in Business Administration, Communications, or related field preferred

Microsoft

Business Administrator - SCHIE

Raleigh, NC · On-site

$29.71 - $43.08/hr

Work in partnership with all SCHIE Business Administrators. * Coordination and logistical support ... Team support including space management, office moves, new hire set up and onboarding and ...

Classic Vacations, LLC

Business Development Manager

Raleigh, NC · Remote

$36K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support travel advisors in achieving sales goals through proactive engagement and business support. * Collaborate with the Sales team and Strategic Account Managers toalign onpartnershipobjectivesand ...

Omega Solutions Inc

County Support Liaison

Raleigh, NC · On-site

This is not a desktop support and not a help desk support position. This position uses policy ... management as they arise. This role may coordinate with other NC FAST Business Teams and project ...

Attindas - US

Sr. Talent Business Partner

Raleigh, NC · Remote

Support standardization of recruitment processes, documentation, and hiring manager resources ... Partner with HR and business stakeholders to support recruitment-related communications, job ...

Attindas - US

Sr. Talent Business Partner

Raleigh, NC · Remote

Support standardization of recruitment processes, documentation, and hiring manager resources ... Partner with HR and business stakeholders to support recruitment-related communications, job ...

Attindas - US

Sr. Talent Business Partner

Raleigh, NC · Remote

Support standardization of recruitment processes, documentation, and hiring manager resources ... Partner with HR and business stakeholders to support recruitment-related communications, job ...

Attindas - US

Sr. Talent Business Partner

Raleigh, NC · On-site +1

Support standardization of recruitment processes, documentation, and hiring manager resources ... Partner with HR and business stakeholders to support recruitment-related communications, job ...

Infojini Inc

PROJECT MANAGER

Raleigh, NC · On-site

Program Manager, Development Manager, Application Support Manager, Production Support Manager ... to improve business decisions 7. Efforts typically include extensive changes to existing ...

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Raleigh, NC

Business Support Manager information

See Raleigh, NC salary details

$39.9K

$68.6K

$117.1K

How much do business support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for business support manager in Raleigh, NC is $68,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

More about Business Support Manager jobs

What are the most commonly searched types of Business Support jobs in Raleigh, NC?

The most popular types of Business Support jobs in Raleigh, NC are:

What are popular job titles related to Business Support Manager jobs in Raleigh, NC?

For Business Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Business Support Manager jobs in Raleigh, NC look for?

The top searched job categories for Business Support Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Business Support Manager jobs?

Cities near Raleigh, NC with the most Business Support Manager job openings:

Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,567 per year, or $33 per hour.

Business Support Analyst

Almac Group

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Almac Group is currently seeking a Business Support Analyst for our Durham, NC location. The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac's strategic goals. The Business Support Analyst will support and lead requirements analysis, facilitate stakeholder engagement, support testing, and business readiness, and ensuring continuous improvement of digital products and services. Additionally, the Business Support Analyst will provide support for assigned products and digital solutions
Responsibilities include but are not limited to:
  • REQUIREMENTS & DESIGN
    • Support Business Analyst in eliciting, analyzing, and documenting business user requirements alongside system design requirements for large scale projects.
    • Lead analyzing, and documenting business user requirements alongside system design requirements for small/medium scale projects.
    • Ensure requirements are complete, feasible, and aligned with strategic goals.
    • Collaborate with cross-functional teams to ensure solution design meets business needs.
  • PRODUCT & SOLUTION DELIVERY
    • Writing and executing PQ/UAT tests; track and resolve defects.
    • Delivering assigned business readiness activities including, training (ELC's) internal and external communications, SOP update co-ordination as required.
  • PRODUCT OWNERSHIP & SUPPORT
    • Support management and prioritization of product backlogs.
    • Act as Subject Matter Expert (SME) for assigned products.
    • Where necessary, support issue resolution, bug fixes, and enhancements.
    • Monitor key performance indicators (KPIs) for assigned products, analyze trends, and collaborate with business and customer stakeholders to propose and implement actions for improvement

Qualifications:
Required Experience / Education:
  • Bachelor's Degree or 2+ years' experience in design and delivery of software solutions within the pharmaceutical, life sciences or healthcare industries.
  • 2+ years' experience performing requirements analysis and elicitation for software products and solutions using agile and waterfall methodologies
  • 2+ years' experience facilitating and executing testing of software products and solutions
  • 2+ years' experience managing multiple deliverables from product initiation through to delivery.
  • 2+ years' experience working in a multi-team environment with ability to meet key milestones
  • Pharmaceutical / Clinical trials process knowledge
  • Effective communication methods for project stakeholders at a senior or executive level
  • Information Systems

Preferred Experience / Education:
  • BA Degree in a Life Science, Business, Mathematics or IT discipline.
  • 2+ years' Experience in developing software products and solutions related to clinical supply management, packaging, labelling, distribution or other related clinical trial functions
  • Knowledge of Almac's internal business systems
  • GXP
  • 21CFRPart11
  • Software Development methodologies: methods, techniques, roles, tools
  • Commercial product development
  • Development of Return on Investment
  • Business Analysis Methods

What can Almac Group offer you?
  • Medical, Vision & Dental benefits from the 1st of the month following start date
  • 20 days PTO per year, accrued monthly following start date
  • 12 holidays per year as well as one day for Annual Diversity Day
  • Company paid Long and Short-term disability along with Life Insurance
  • 401k company contribution
  • Hybrid work available for applicable roles
  • Professional development programs/ continuous learning opportunities

Want to see our latest job opportunities? Follow us on LinkedIn
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing over 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.
Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.

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