Business Services Representative Jobs (NOW HIRING)

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered individuals and families in Baltimore’s most underserved communities to overcome barriers, break the cycle of poverty, and build thriving futures.

Our members (the term we use for those we serve) face complex challenges—many experience housing instability, justice system involvement, and limited access to education and employment opportunities. Through our work, we are committed to advancing equity, strengthening families, and creating pathways to long-term economic success.

Through our All In strategy, CFUF accelerates social and economic opportunity by combining personal accountability, person-centered case management, supportive networks, workforce training, education, and civic engagement. This approach drives lasting impact for individuals, families, and communities.

With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, mission-driven environment where passionate team members are empowered to make a difference.

The Business Services Lead is a mid-level leadership role responsible for designing and executing CFUF’s employer engagement strategy while overseeing the Business Services Representative (BSR) team. This role serves as the primary architect of CFUF’s employer ecosystem, building strategic partnerships that create pipelines to employment, apprenticeships, occupational skills training, and long-term career pathways for CFUF members.

This position blends strategic leadership, external relationship management, and team development. The Business Services Lead ensures CFUF is positioned as a trusted workforce partner across Baltimore’s public, private, and nonprofit sectors, while driving measurable outcomes in job placement, retention, and employer satisfaction.

Additionally, this position’s broader responsibilities include:

• Leading and developing a high-performing Business Services team focused on employer engagement and workforce outcomes
• Building and maintaining executive-level relationships with employer partners across priority industries
• Driving alignment between employer needs and internal workforce training programs to ensure strong job placement outcomes
• Overseeing performance metrics and ensuring accountability for job leads, placements, retention, and employer satisfaction
• Collaborating cross-functionally to support member success, career advancement, and long-term economic mobility

• Develop and implement CFUF’s employer engagement strategy, identifying priority industries, growth sectors, and high-impact employer partners across the Baltimore Metropolitan region.
• Lead and guide the Business Services Representative (BSR) team in cultivating employer relationships that generate quality job opportunities and long-term workforce partnerships.
• Set, monitor, and drive performance against key metrics, including job leads, placements, retention rates, and employer engagement benchmarks.
• Oversee employer-facing activities, including mock interviews, hiring events, job fairs, site visits, and workforce engagement initiatives aligned with training cycles.
• Ensure strong collaboration between BSRs and Mobility Coaches to align candidate readiness, skills matching, and retention strategies.
• Build and maintain executive-level relationships with employer partners, ensuring high-quality placements and sustained engagement.
• Oversee data integrity and reporting, ensuring accurate documentation of placements, retention activities, and employer interactions within CFUF systems.
• Lead the development of career pathway partnerships that promote advancement, wage growth, and long-term career opportunities for CFUF members.
• Cultivate partnerships with private, local, state, and federal workforce entities to strengthen CFUF’s position within the regional workforce ecosystem.
• Facilitate employer convenings, roundtables, and the Employer Advisory Board to gather insights and inform program strategy.
• Monitor labor market trends and translate insights into actionable workforce strategies and program improvements.
• Support the development of apprenticeship programs, occupational skills training, and earn-and-learn models in partnership with employers.
• Plan and execute employer engagement initiatives, including annual appreciation events and networking opportunities.
• Lead internal workforce strategy discussions to improve job placement outcomes, retention, and wage progression.
• Supervise, coach, and develop BSR team members, including performance management and professional development.
• Perform other duties as assigned.

Monday through Friday, 9 AM to 5 PM—this position may require occasional evening or off-site events

• Bachelor’s degree required; degree in Sales, Marketing, Business, or a related field preferred. Master’s degree preferred.
• Minimum of 5+ years of experience in employer engagement, sales, workforce development, or business partnerships.
• Minimum of 2+ years of experience in team leadership or people management.
• Proven track record of building external partnerships and achieving performance targets.
• Experience working in fast-paced, results-driven environments with multiple stakeholders.
• Strong analytical and strategic thinking skills, with the ability to translate labor market data into actionable plans.
• Ability and willingness to travel and attend meetings and/or appointments required.

• Excellent written and verbal communication, interpersonal, problem-solving, presentation, and organizational skills; attention to detail required.
• Proficiency with sales management software and CRM systems.
• Strong ability to balance persuasion with professionalism in building and managing employer relationships.
• Compassionate and invested in working with disadvantaged individuals, families, and communities.
• Demonstrated ability to build and maintain relationships across corporate, public, and community-based organizations.
• Strong leadership skills with the ability to coach, develop, and motivate team members.
• Strong executive presence, with advanced networking and stakeholder engagement skills.
• Strong data management and data entry skills, with a focus on accuracy and accountability.
• Knowledge of electronic databases (e.g., ETO, Apricot, or similar systems) preferred.
• Must work effectively in both independent and collaborative team environments.
• Must have a valid driver’s license and reliable transportation.
• Ability and willingness to travel and attend meetings and/or appointments required.
• Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF’s mission to accelerate social and economic opportunities and advocate for policies that promote equity and racial justice.

Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.

CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to hr@cfuf.org.

Note: We review applications on a rolling basis and will close the posting once the position is filled.