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Business Relationship Manager Jobs in Puerto Rico

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and ...

AbbVie

Senior Business Systems Analyst

PR · Remote

Develops solutions to problems where casual relationships can be identified and precedents exist ... Manages projects according to milestones and completes tasks assigned by more experienced analysts ...

Pwc

SAP BRIM Consultant, Manager

San Juan, PR

$99K - $232K/yr

Business Administration/Management, Computer Science/Information Systems - Demonstrating proficiency in SAP Cloud for Customer and SAP CRM - Utilizing analytical thinking to develop strategic ...

Bio-Nuclear of Puerto Rico

PR · On-site

... business development, and market positioning. This role directs, supervises, and optimizes all ... Establish a structured daily workflow using calendar management tools (e.g., Monday, CRM, ...

Deca Analytics

Key Account Manager II

San Juan, PR · On-site

$45K - $55K/yr

Experience in the Finance and Insurance industry * MBA or advanced degree in Business Administration Responsibilities: 1. Client Relationship Management * Serve as the primary point of contact for ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

Develops indirect and commercial business through new vehicle franchised dealers via coaching/leading a team of Retail and Commercial Relationship Managers. * Responsibilities include effective ...

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Business Relationship Manager information

What is a business relationship manager?

A Business Relationship Manager (BRM) is a professional who acts as a liaison between an organization’s business units and its IT or service providers. Their main role is to ensure that business needs and objectives are understood and met by technology or service solutions. BRMs work to foster strong partnerships, manage stakeholder expectations, and maximize the value delivered by IT or service teams. They often help translate business requirements into actionable projects and help prioritize initiatives that support business goals.

What is a business relationship manager?

A business relationship manager works to break down barriers between different company departments and functions to drive positive business value results. As a business relationship manager, your job duties include acting as a liaison between departments and team leadership, facilitating the creation of idea documents and value plans, and ensuring value optimization to achieve overarching goals. Typical qualifications for the career include at least a bachelor’s degree in business administration (MBA) or a similar field and extensive industry experience. Some employers may require a master’s degree. You also need excellent interpersonal, strategic thinking, and leadership skills.

What are the key skills and qualifications needed to thrive as a business relationship manager, and why are they important?

To excel as a Business Relationship Manager, strong business acumen, strategic thinking, and a background in business administration or a related field are essential. Familiarity with CRM platforms, project management tools, and, in some cases, certifications like BRMP (Business Relationship Management Professional) are commonly required. Exceptional communication, negotiation, and interpersonal skills help build trust and foster long-term relationships with clients and stakeholders. These skills are crucial for aligning business objectives, ensuring customer satisfaction, and driving organizational growth.

How does a business relationship manager typically collaborate with other departments to support business objectives?

A Business Relationship Manager (BRM) acts as a bridge between business units and IT or service providers, ensuring alignment on goals and priorities. BRMs regularly facilitate meetings, workshops, and strategy sessions with stakeholders from various departments to identify needs, set expectations, and address challenges. This collaborative approach helps drive mutually beneficial outcomes, improve service delivery, and ensure that projects are aligned with organizational objectives. Effective communication and negotiation skills are essential, as BRMs often coordinate cross-functional teams and manage competing interests.

What is the difference between Business Relationship Manager vs Account Manager?

AspectBusiness Relationship ManagerAccount Manager
Primary FocusBuilding strategic relationships with clients to support business growthManaging specific client accounts and ensuring customer satisfaction
Work EnvironmentCollaborates across departments, often in B2B settingsCustomer-facing, often in sales or service teams
Required CredentialsBusiness or related degree, relationship management certificationsSales or customer service experience, relevant certifications

While both roles involve client interaction, a Business Relationship Manager focuses on strategic partnership development, whereas an Account Manager concentrates on managing individual client accounts and maintaining customer satisfaction.

More about Business Relationship Manager jobs

What job categories do people searching Business Relationship Manager jobs in Puerto Rico look for?

The top searched job categories for Business Relationship Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Business Relationship Manager jobs?

Cities in Puerto Rico with the most Business Relationship Manager job openings:

Business Relationship Manager jobs near you

Franchise Support Manager

W3Global Inc.

San Juan, PR

$60K - $70K/yr

Full-time

Re-posted 23 days ago

Job description

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a fast-paced, field-based environment.

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and drive consistent growth across multiple locations.

Key Responsibilities

  • Lead regional initiatives focused on top-line sales growth, operational performance, and franchise success.

  • Conduct regular store visits, operational audits, and compliance reviews to ensure brand standards and operational consistency.

  • Train and coach franchisees and culinary teams on:

    • Product presentation

    • Merchandising and display standards

    • Sampling strategies

    • Menu execution

    • Operational procedures

  • Build and maintain strong relationships with retail store management and franchise partners to ensure long-term business success.

  • Monitor and enforce compliance with company standards, purchasing requirements, and operational procedures.

  • Investigate and resolve operational or compliance-related issues.

  • Support new store launches, expansion initiatives, and future site evaluations.

  • Analyze market trends, competitor activity, and pricing strategies to identify growth opportunities.

  • Deliver high-energy, hands-on field leadership while supporting multiple locations throughout the assigned region.

  • Ensure compliance with all applicable food safety regulations, health permits, licensing requirements, and sanitation standards.

QualificationsRequired

  • High School Diploma or GED

  • Minimum 2+ years of multi-unit restaurant, franchise, or food service management experience

  • Experience supporting operations in high-volume food service or retail food environments

  • Strong ability to manage multiple priorities in a fast-paced environment

  • Excellent communication, leadership, and problem-solving skills

  • Ability to travel extensively throughout the assigned region

Preferred

  • Bachelor's Degree

  • Culinary training or Culinary Degree

  • Experience with:

    • Franchise operations

    • Asian-inspired cuisine concepts

    • Retail grocery food programs

    • Fresh prepared foods

  • Previous experience as a:

    • Sushi Chef

    • Kitchen Manager

    • Food Service Operations Manager

    • Multi-Unit Restaurant Manager

  • Certifications such as:

    • ServSafe

    • Food safety certifications

    • Knowledge of HACCP standards

Desired Skills & Competencies

The ideal candidate will demonstrate:

  • Leadership & Team Development

  • Operational Excellence

  • Relationship Building

  • Conflict Resolution

  • Analytical Thinking

  • Business Acumen

  • Problem Solving

  • Training & Coaching

  • Time Management

  • Decision Making

  • High Sense of Urgency

  • Influence & Communication Skills

  • Organization & Planning

Work Environment & Travel

  • Regional travel required (50-75%)

  • Frequent work within:

    • Retail store environments

    • Refrigerated food preparation areas

    • Field-based operational settings

  • Frequent driving between locations within the assigned territory

Why Candidates Are Interested

  • Opportunity to join a growing food and franchise organization

  • High-impact role with visibility across multiple locations

  • Blend of operations, training, culinary, and business leadership

  • Dynamic field-based environment with growth potential

  • Ability to directly influence operational success and revenue growth

If you are passionate about food operations, franchise success, retail culinary programs, and leading high-performing teams, this opportunity offers an exciting next step in your career.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs