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Business Relationship Manager Jobs in Puerto Rico

Invest Puerto Rico

PR · On-site

The CRM Administrator does not set business strategy or interpret data for decision-making. Instead, the role ensures that accurate, timely, and well-structured data and reports are available so BD ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Build and strengthen relationships with senior decision-makers and influencers, positioning ... Solid commercial and business risk management * Clear, compelling executive communication ...

Socket.dev

Sr Manager, Chief Risk Officer

San Juan, PR · On-site

$180 - $260/hr

Serve as consultant and advisor to protect the business relationship. Authorize new loads and overlines based on lending authority. Corporate Dealer Lending and Special Assets Management Manage ...

Toyota

Sr Manager, Chief Risk Officer

San Juan, PR

Manage negotiations, compile documentation and analyze all new credit requests, renewals, and ... Serve as consultant and advisor to protect the business relationship. * Authorize new loads and ...

CorePlus

PR · On-site

$45K - $50K/yr

Account Manager Route: Bayamon - Arecibo Who are we? For more than 26 years, CorePlus has provided ... Establish and develop strong business relationships with clients. * Provide excellent customer ...

ICBD

Business Development Representative

Caguas, PR · On-site

Business Development Representative - ABA Centers of Puerto Rico Caguas, PR Compensation: Base ... Salesforce or similar CRM experience required. * Must have a valid driver's license, active auto ...

Palmas Hospitality Management LLC

PR · On-site

$50K/yr

Engage in client entertainment to build strong, long-term business relationships. * Manage inquiries as part of the Inquiry Day Program to generate new business opportunities PHYSICAL REQUIREMENTS

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

$50K/yr

Establish and develop strong business relationships with clients. * Provide excellent customer ... Proven experience in account management, customer relationship management, or a similar role.

Northbridge University

PR · On-site

Resumen: Bajo la dirección y supervisión del Enrollment Management Supervisor, el Business ... Realizar llamadas de nuevas solicitudes de información recibidas a través de nuestro CRM. * ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

Establish and maintain sustainable business relationships with clients. * Perform accurate ... Ensure that all patient related information is kept confidential in accordance to PHI management ...

Northbridge University

PR · On-site

Maestría preferiblemente (MBA) en Gerencia, Mercadeo, Ventas o campo relacionado; o Bachillerato ... Experiencia en el uso de sistemas CRM y manejo de relaciones con clientes. "Patrono con Igualdad de ...

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All JobsBusiness Relationship JobsBusiness Relationship Manager JobsBusiness Relationship Manager Jobs in Puerto Rico

Business Relationship Manager information

What is a business relationship manager?

A Business Relationship Manager (BRM) is a professional who acts as a liaison between an organization’s business units and its IT or service providers. Their main role is to ensure that business needs and objectives are understood and met by technology or service solutions. BRMs work to foster strong partnerships, manage stakeholder expectations, and maximize the value delivered by IT or service teams. They often help translate business requirements into actionable projects and help prioritize initiatives that support business goals.

What is a business relationship manager?

A business relationship manager works to break down barriers between different company departments and functions to drive positive business value results. As a business relationship manager, your job duties include acting as a liaison between departments and team leadership, facilitating the creation of idea documents and value plans, and ensuring value optimization to achieve overarching goals. Typical qualifications for the career include at least a bachelor’s degree in business administration (MBA) or a similar field and extensive industry experience. Some employers may require a master’s degree. You also need excellent interpersonal, strategic thinking, and leadership skills.

What are the key skills and qualifications needed to thrive as a business relationship manager, and why are they important?

To excel as a Business Relationship Manager, strong business acumen, strategic thinking, and a background in business administration or a related field are essential. Familiarity with CRM platforms, project management tools, and, in some cases, certifications like BRMP (Business Relationship Management Professional) are commonly required. Exceptional communication, negotiation, and interpersonal skills help build trust and foster long-term relationships with clients and stakeholders. These skills are crucial for aligning business objectives, ensuring customer satisfaction, and driving organizational growth.

How does a business relationship manager typically collaborate with other departments to support business objectives?

A Business Relationship Manager (BRM) acts as a bridge between business units and IT or service providers, ensuring alignment on goals and priorities. BRMs regularly facilitate meetings, workshops, and strategy sessions with stakeholders from various departments to identify needs, set expectations, and address challenges. This collaborative approach helps drive mutually beneficial outcomes, improve service delivery, and ensure that projects are aligned with organizational objectives. Effective communication and negotiation skills are essential, as BRMs often coordinate cross-functional teams and manage competing interests.

What is the difference between Business Relationship Manager vs Account Manager?

AspectBusiness Relationship ManagerAccount Manager
Primary FocusBuilding strategic relationships with clients to support business growthManaging specific client accounts and ensuring customer satisfaction
Work EnvironmentCollaborates across departments, often in B2B settingsCustomer-facing, often in sales or service teams
Required CredentialsBusiness or related degree, relationship management certificationsSales or customer service experience, relevant certifications

While both roles involve client interaction, a Business Relationship Manager focuses on strategic partnership development, whereas an Account Manager concentrates on managing individual client accounts and maintaining customer satisfaction.

More about Business Relationship Manager jobs

What job categories do people searching Business Relationship Manager jobs in Puerto Rico look for?

The top searched job categories for Business Relationship Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Business Relationship Manager jobs?

Cities in Puerto Rico with the most Business Relationship Manager job openings:

Business Relationship Manager jobs near you

CRM Administrator

Invest Puerto Rico

PR • On-site

Full-time

Re-posted 27 days ago

Job description

About Invest Puerto Rico

Invest Puerto Rico (IPR) is a non-profit organization created by law with the mission of promoting Puerto Rico as a competitive investment jurisdiction to attract new business and external capital to the Island.


IPR aims to attract new jobs and investment in the near-term and fundamentally shift the competitive position and economic trajectory of Puerto Rico over time. Our culture is highly entrepreneurial and values creativity, problem-solving, initiative, intellect, and work ethic. People who do well at IPR tend to embrace complexity, espouse a global view, understand the importance of relationships, and possess a results-based orientation. IPR prides itself on its welcoming and energetic environment that encourages collaboration, innovation, and professional growth. Our team is comprised of people with diverse backgrounds in the public, private, and nonprofit sectors coming together to accelerate economic development in Puerto Rico.


Overview

The CRM Administrator is the technical steward and operational owner of Invest Puerto Rico’s CRM platform, which functions as the organization’s institutional intelligence system supporting the full investment attraction lifecycle. This role is responsible for maintaining the health, structure, and integrity of the CRM, ensuring it reliably supports both Business Development and Marketing needs while remaining neutral, governed, and aligned with organizational priorities.
The CRM Administrator does not set business strategy or interpret data for decision-making. Instead, the role ensures that accurate, timely, and well-structured data and reports are available so BD and Marketing leaders can execute outreach, manage pipelines, and drive investment outcomes effectively.

Key Responsibilities

CRM System Administration

  • Serve as the system owner and technical steward of the CRM platform, Salesforce, ensuring stability, usability, and alignment with organizational workflows.
  • Administer system configurations, user roles, permissions, integrations, and enhancements.
  • Manage data imports from events, campaigns, external partners, and third-party platforms.
  • Monitor CRM health through regular audits, duplicate management, validation checks, and data clean-up.
  • Act as the primary point of contact for CRM vendors and external technical partners.
  • Document system changes, configurations, and data standards to ensure continuity and scalability.

Data Quality & Governance

  • Establish and enforce CRM data governance standards that ensure accuracy, consistency, security, and long-term usability.
  • Define and maintain data entry protocols in coordination with Business Development and Marketing stakeholders.
  • Safeguard data integrity while balancing the operational needs of multiple teams.
  • Provide training materials and user guidance to promote consistent CRM adoption and best practices.

Reporting & Dashboards

  • Build and maintain dashboards and standard reports that provide visibility into pipeline activity, lead flow, engagement levels, and campaign tracking.
  • Pull data and generate reports for leadership, BD, and Marketing teams upon request.
  • Ensure reports reflect agreed-upon definitions and data structures.
  • Provide data views and outputs without interpreting results or making strategic recommendations.

Cross-Functional Enablement

  • Support Business Development by ensuring the CRM accurately tracks investor relationships, opportunities, pipeline stages, and engagement history.
  • Support Marketing by ensuring lead capture, segmentation, campaign activity, and event follow-up are properly structured and visible in the CRM.
  • Facilitate alignment between BD and Marketing by ensuring both functions operate from a shared, consistent data environment.
  • Participate in CRM governance discussions and implement approved changes in a neutral, technically sound manner.

Compliance & Continuous Improvement

  • Ensure compliance with applicable data protection and privacy regulations
  • Maintain audit trails and manage system access controls.
  • Identify opportunities to automate workflows and improve operational efficiency without compromising data integrity.
  • Stay current on CRM platform enhancements, best practices, and emerging tools relevant to investment attraction organizations.

Additional Responsibilities

  • Perform other duties as assigned by the Chief Marketing Officer, Chief Business Development Officer and/or C-Suite executive in support of Invest Puerto Rico’s mission and mandate.

Required Qualifications

  • Bachelor's degree in Data Analytics, Statistics, Economics, Business Administration, Computer Science, Information Systems, or a related field.
  • 3-5 years of experience in data analysis, business intelligence, or reporting roles.
  • Advanced proficiency in Power BI and Tableau with demonstrated ability to create sophisticated dashboards and visualizations.
  • Strong expertise in Excel including pivot tables, advanced formulas, and data modeling.
  • Experience with SQL or other database query languages for data extraction and manipulation.
  • Proven track record of managing multiple projects with competing deadlines in a fast-paced environment.
  • Exceptional attention to detail and commitment to data accuracy.
  • Bilingual proficiency in English and Spanish.
  • Strong written and verbal communication skills with experience and ability to present technical information to leadership-level audiences.

Preferred Qualifications

  • Experience in economic development, investment promotion, or related public/private sector roles.
  • Familiarity with CRM platforms (Salesforce, HubSpot, or similar).
  • Knowledge of statistical analysis tools (R, Python, SPSS).
  • Understanding of Puerto Rico's business environment, Act 60 incentives, and economic development landscape.
  • Experience working with government reporting requirements and transparency standards.


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