The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
New
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
New
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
New
Sacramento, CA · On-site
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
Sacramento, CA · On-site
The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital ...
Redlands, CA · On-site
$61K - $82K/yr
Experience using process modeling tools such as Microsoft Visio and/or LucidChart * Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX ...
Redlands, CA · On-site
$61K - $82K/yr
Experience using process modeling tools such as Microsoft Visio and/or LucidChart * Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX ...
Redwood City, CA · On-site
$74K - $100K/yr
Business Process Analyst / Process Architect - Salesforce Revenue Cloud Order Orchestration ... Subscription and recurring revenue models * Order orchestration and fulfillment logic * Support ...
Redwood City, CA · On-site
$74K - $100K/yr
Business Process Analyst / Process Architect - Salesforce Revenue Cloud Order Orchestration ... Subscription and recurring revenue models * Order orchestration and fulfillment logic * Support ...
Redlands, CA · On-site
$72K - $135K/yr
Experience using process modeling tools such as Microsoft Visio and/or LucidChart * Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX ...
Redlands, CA · On-site
$72K - $135K/yr
Experience using process modeling tools such as Microsoft Visio and/or LucidChart * Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX ...
Roseville, CA · Hybrid
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · Hybrid
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · On-site
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · On-site
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · Hybrid
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · Hybrid
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · On-site
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Roseville, CA · On-site
$59K - $85K/yr
Experience working with business processing models, Process Design, Requirements Management, and Project Management * Experience working with re-engineering tools, methods, and techniques Other ...
Preferred : • Familiarity with BPMN (Business Process Model and Notation) standards. • Knowledge of low-code or no-code automation platforms. • Previous experience with process mining tools ...
Preferred : • Familiarity with BPMN (Business Process Model and Notation) standards. • Knowledge of low-code or no-code automation platforms. • Previous experience with process mining tools ...
San Diego, CA · On-site
$64K - $87K/yr
... modeling for systems and tools, including developing critical dashboards for a wide range of ... business process analysis experience. • OR High School Diploma or equivalent and 3+ years of ...
San Diego, CA · On-site
$64K - $87K/yr
... modeling for systems and tools, including developing critical dashboards for a wide range of ... business process analysis experience. • OR High School Diploma or equivalent and 3+ years of ...
San Diego, CA · On-site
$64K - $87K/yr
Operations Group, Operations Group > Business Process Analysis General Summary: * This position is ... modeling for systems and tools, including developing critical dashboards for a wide range of ...
San Diego, CA · On-site
$64K - $87K/yr
Operations Group, Operations Group > Business Process Analysis General Summary: * This position is ... modeling for systems and tools, including developing critical dashboards for a wide range of ...
San Diego, CA · On-site
$64K - $87K/yr
Operations Group, Operations Group > Business Process Analysis General Summary: Qualcomm is a ... Advanced proficiency in Microsoft Excel (e.g., complex formulas, pivot tables, data modeling) and ...
San Diego, CA · On-site
$64K - $87K/yr
Operations Group, Operations Group > Business Process Analysis General Summary: Qualcomm is a ... Advanced proficiency in Microsoft Excel (e.g., complex formulas, pivot tables, data modeling) and ...
San Jose, CA · On-site
Develop future-state process architectures that align with enterprise operating model goals ... Business Process Automation * Define automation opportunity cases across target processes ...
San Jose, CA · On-site
Develop future-state process architectures that align with enterprise operating model goals ... Business Process Automation * Define automation opportunity cases across target processes ...
We are looking for a Process Engineer / Process Modeler with a strong interest in process ... and business development. What We Have to Offer In exchange for your commitment, we offer the ...
We are looking for a Process Engineer / Process Modeler with a strong interest in process ... and business development. What We Have to Offer In exchange for your commitment, we offer the ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Livermore, CA · On-site
$94K - $100K/yr
OE Federal is seeking to hire a Business Process Lead! Your Purpose As a lead, you will support the ... Experience in using mapping tools and continuous improvement models is preferred. * Demonstrated ...
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections ... Business Process Specialist - Hybrid Duration: 11 Months Location: Alameda, CA Hybrid - 4 days ...
Quick apply
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections ... Business Process Specialist - Hybrid Duration: 11 Months Location: Alameda, CA Hybrid - 4 days ...
Poway, CA · On-site
$51K - $87K/yr
Utilizes analysis models, prototypes and scenarios. * May participate in the development and ... Must have general knowledge of business process/life cycle management principles, theories and ...
Poway, CA · On-site
$51K - $87K/yr
Utilizes analysis models, prototypes and scenarios. * May participate in the development and ... Must have general knowledge of business process/life cycle management principles, theories and ...
$35.11 - $42.36
13% of jobs
$44.84 is the 25th percentile. Wages below this are outliers.
$42.36 - $49.60
36% of jobs
The median wage is $49.92 / hr.
$49.60 - $56.85
24% of jobs
$64.10 is the 75th percentile. Wages above this are outliers.
$56.85 - $64.10
2% of jobs
$64.10 - $71.34
0% of jobs
$71.34 - $78.59
0% of jobs
$78.59 - $85.84
0% of jobs
$85.84 - $93.08
0% of jobs
$93.08 - $100.33
6% of jobs
$100.33 - $107.58
9% of jobs
$107.58 - $114.82
9% of jobs
$35
$64
$114
| Aspect | Business Process Modeler | Business Analyst |
|---|---|---|
| Primary Focus | Creating visual process models and workflows | Analyzing business needs and requirements |
| Skills & Certifications | Process modeling, BPMN, UML, process mapping tools | Requirements gathering, stakeholder communication, data analysis |
| Work Environment | Process improvement teams, BPM software environments | Project teams, client meetings, cross-departmental collaboration |
| Industry Usage | Business process management, operations, IT | Business analysis, project management, consulting |
While both roles involve understanding business operations, the Business Process Modeler specializes in creating visual process diagrams, whereas the Business Analyst focuses on gathering requirements and analyzing business needs. Both roles often collaborate to improve organizational efficiency but serve distinct functions within projects.

Job Description Senior Service & Process Designer
Position Summary
The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.
Key Responsibilities
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
Analyze current-state business processes and design future-state workflows supporting digital transformation.
Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
Identify opportunities to decompose complex business processes into incremental releases.
Facilitate stakeholder workshops, interviews, and collaborative design sessions.
Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
Design omnichannel customer experiences that promote digital self-service.
Recommend process improvements that improve efficiency and customer outcomes.
Support implementation planning, release planning, operational readiness, and continuous improvement.
Ensure service designs align with organizational goals, business priorities, and user needs.
Minimum Qualifications
Education
Bachelor's degree required.
Required Experience
Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
Experience may be demonstrated using no more than three (3) projects.
Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
Experience may be demonstrated using no more than two (2) projects.
Preferred Qualifications
Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
Lean Six Sigma Green Belt or Black Belt certification.
Demonstrated proficiency using BPMN 2.0 standards.
Experience designing Self-Service First omnichannel service delivery strategies.
Experience supporting large-scale government digital transformation initiatives.
Experience facilitating Human-Centered Design (HCD) workshops.
Knowledge of Agile, Scrum, or SAFe delivery methodologies.
Preferred Knowledge & Skills
Business Process Reengineering (BPR), Human-Centered Design (HCD), Service Design, Customer Journey Mapping, Service Blueprinting, Process Modeling, BPMN 2.0, Business Process Analysis, Workflow Analysis, Incremental Release Planning, Agile Delivery, Product Roadmapping, Legacy System Modernization, Salesforce, MuleSoft, Omnichannel Service Design, Self-Service Strategy, Lean Six Sigma, Stakeholder Facilitation, Requirements Analysis, Continuous Process Improvement, Digital Transformation, Customer Experience (CX).
Desired Attributes
Excellent facilitation and stakeholder engagement skills.
Strong analytical and problem-solving abilities.
Ability to translate business needs into user-centered service designs.
Strong communication and presentation skills.
Experience working within cross-functional Agile teams.
Ability to balance customer experience, operational efficiency, and technical feasibility.
Demonstrated success leading process improvement and service transformation initiatives.
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51 - 200 Employees
Indianapolis, IN, US
2010