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Business Process Associate Jobs in Iowa (NOW HIRING)

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Pwc

Oracle PMO - Senior Associate

Des Moines, IA

$77K - $202K/yr

As a Senior Associate, you will focus on building meaningful client connections and learning how to ... and Business Process Management tools to streamline project execution - Facilitating cross ...

Kraft Heinz Company

Process Owner

Davenport, IA · On-site

$77K - $97K/yr

Under direction of the Business Unit Manager Responsibilities Responsible for day-to-day ... Ability to lead, empower and mentor large teams of hourly associates is required * Strong ...

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All JobsBusiness Process Associate JobsBusiness Process Associate Jobs in Iowa

Business Process Associate information

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$18

$27

$31

How much do business process associate jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for business process associate in Iowa is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $25.53 and $30.48 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Business Process Associate when working with cross-functional teams?

Business Process Associates often collaborate with multiple departments to map and improve workflows, which can present challenges such as differing priorities, communication barriers, and varying levels of process understanding. Navigating these challenges requires strong interpersonal skills, the ability to facilitate discussions, and a proactive approach to resolving misunderstandings. Successful Business Process Associates use data-driven analysis and clear documentation to align teams and drive process improvements, ensuring that everyone is working toward common organizational goals.

What is the job role of a process associate?

A Business Process Associate is responsible for analyzing, documenting, and improving business processes to enhance efficiency and productivity. They often work with data, use process mapping tools, and collaborate with teams to implement operational changes. Strong analytical skills and attention to detail are essential for this role.

What is the salary of business process associate in SAP?

The salary of a Business Process Associate working with SAP typically ranges from $50,000 to $80,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with SAP modules and certifications can earn higher salaries.

What are Business Process Associates?

Business Process Associates are professionals who help organizations analyze, document, and improve their business processes. They work to ensure that workflows are efficient and effective, often by identifying bottlenecks and suggesting solutions. Their responsibilities may include data analysis, process mapping, and collaborating with different departments to implement changes. Business Process Associates play a crucial role in driving operational excellence and supporting overall business goals.

What does a business process associate do?

A business process associate analyzes, documents, and improves organizational workflows to enhance efficiency and productivity. They often use tools like process mapping software and collaborate with various departments to implement process improvements and ensure compliance.

What is the difference between Business Process Associate vs Business Analyst?

AspectBusiness Process AssociateBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, finance, or related area; certifications like CBAP are common
Work EnvironmentOffice setting, supporting process improvements and data entryOffice environment, analyzing business needs and recommending solutions
Employer & Industry UsageUsed across industries for operational support rolesCommon in consulting, finance, and IT sectors for strategic analysis
Search & Comparison IntentUnderstanding operational roles and entry-level positionsComparing analytical roles and strategic responsibilities

The Business Process Associate focuses on supporting and improving operational workflows, often handling data entry and process documentation. In contrast, a Business Analyst analyzes business needs, gathers requirements, and recommends solutions for process improvements. While both roles require similar educational backgrounds, Business Analysts typically have more strategic responsibilities and may require additional certifications.

What are the key skills and qualifications needed to thrive as a Business Process Associate, and why are they important?

To thrive as a Business Process Associate, you need analytical thinking, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with process mapping tools, workflow management systems, and proficiency in Microsoft Office Suite or similar software is typically required. Strong communication, problem-solving, and collaboration skills help you stand out in supporting process improvements and working with cross-functional teams. These competencies are crucial for efficiently analyzing, documenting, and optimizing business processes, ultimately driving organizational efficiency and effectiveness.

What Is a Business Process Associate?

A business process associate is responsible for helping to identify inefficiencies in operations and developing solutions. Depending on the company for which you work, your job duties may include evaluating initiatives related to software or systems implementation, identifying bottlenecks, and ensuring that departments comply with policies and procedures. Qualifications for this career include a few years of experience in quality assurance and process improvement as well as specialized skills, such as analytical problem-solving, attention to detail, and computer literacy. A bachelor’s degree in business management, finance, or a related subject is necessary. Some business process associates have advanced degrees, such as an MBA.

What job makes $10,000 a month without a degree?

A Business Process Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or roles in technology that require expertise, certifications, or a strong track record rather than formal degrees alone.
More about Business Process Associate jobs
What are the most commonly searched types of Business Process jobs in Iowa? The most popular types of Business Process jobs in Iowa are:
What are popular job titles related to Business Process Associate jobs in Iowa? For Business Process Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Business Process Associate jobs in Iowa look for? The top searched job categories for Business Process Associate jobs in Iowa are:
What cities in Iowa are hiring for Business Process Associate jobs? Cities in Iowa with the most Business Process Associate job openings:
Business Process Associate jobs near you

Customer Service Representative

Infosys Limited Digital

Des Moines, IA • On-site

$15.50 - $21.25/hr

Full-time

Posted 16 days ago

Job description

Job details
Job Role
Process Associate - US
Work Location
Des Moines, IA
State / Region / Province
Iowa
Country
USA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
148193BR
Infosys McCamish
Domain: Life Insurance
Skill: Customer Service
Senior Process Associate - Customer Service
In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines.
Qualifications:
Required
  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
  • Work in Office.
Preferred
  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).
Your responsibilities include but may not be limited to
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Provides excellent customer service by responding to email and phone requests.
  • Escalates needed issues to designated level to ensure service results in customer satisfaction.
  • Executes transaction processing in order to meet timeliness and quality standards.
  • Works with team to meet service and quality standards.
  • Build sustainable relationships and engage customers by processing the extra mile.
  • Completes internal and external training for new or revised processes as needed.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Assists with additional agent issues as needed.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
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