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Business Process Associate Jobs in Iowa (NOW HIRING)

Infosys

TPA - 2A Senior Process Associate

Des Moines, IA · On-site

$79K - $97.10K/yr

divh2Customer Service Senior Process Associate/h2pIn the role of Senior Process Associate, you will ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

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$18

$27

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How much do business process associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for business process associate in Iowa is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $25.53 and $30.48 per hour, depending on experience, location, and employer.

What Is a Business Process Associate?

A business process associate is responsible for helping to identify inefficiencies in operations and developing solutions. Depending on the company for which you work, your job duties may include evaluating initiatives related to software or systems implementation, identifying bottlenecks, and ensuring that departments comply with policies and procedures. Qualifications for this career include a few years of experience in quality assurance and process improvement as well as specialized skills, such as analytical problem-solving, attention to detail, and computer literacy. A bachelor’s degree in business management, finance, or a related subject is necessary. Some business process associates have advanced degrees, such as an MBA.

What are the key skills and qualifications needed to thrive as a Business Process Associate, and why are they important?

To thrive as a Business Process Associate, you need analytical thinking, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with process mapping tools, workflow management systems, and proficiency in Microsoft Office Suite or similar software is typically required. Strong communication, problem-solving, and collaboration skills help you stand out in supporting process improvements and working with cross-functional teams. These competencies are crucial for efficiently analyzing, documenting, and optimizing business processes, ultimately driving organizational efficiency and effectiveness.

What are the typical challenges faced by a Business Process Associate when working with cross-functional teams?

Business Process Associates often collaborate with multiple departments to map and improve workflows, which can present challenges such as differing priorities, communication barriers, and varying levels of process understanding. Navigating these challenges requires strong interpersonal skills, the ability to facilitate discussions, and a proactive approach to resolving misunderstandings. Successful Business Process Associates use data-driven analysis and clear documentation to align teams and drive process improvements, ensuring that everyone is working toward common organizational goals.

What are Business Process Associates?

Business Process Associates are professionals who help organizations analyze, document, and improve their business processes. They work to ensure that workflows are efficient and effective, often by identifying bottlenecks and suggesting solutions. Their responsibilities may include data analysis, process mapping, and collaborating with different departments to implement changes. Business Process Associates play a crucial role in driving operational excellence and supporting overall business goals.

What is the difference between Business Process Associate vs Business Analyst?

AspectBusiness Process AssociateBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, finance, or related area; certifications like CBAP are common
Work EnvironmentOffice setting, supporting process improvements and data entryOffice environment, analyzing business needs and recommending solutions
Employer & Industry UsageUsed across industries for operational support rolesCommon in consulting, finance, and IT sectors for strategic analysis
Search & Comparison IntentUnderstanding operational roles and entry-level positionsComparing analytical roles and strategic responsibilities

The Business Process Associate focuses on supporting and improving operational workflows, often handling data entry and process documentation. In contrast, a Business Analyst analyzes business needs, gathers requirements, and recommends solutions for process improvements. While both roles require similar educational backgrounds, Business Analysts typically have more strategic responsibilities and may require additional certifications.

More about Business Process Associate jobs
What are the most commonly searched types of Business Process jobs in Iowa? The most popular types of Business Process jobs in Iowa are:
What job categories do people searching Business Process Associate jobs in Iowa look for? The top searched job categories for Business Process Associate jobs in Iowa are:
What cities in Iowa are hiring for Business Process Associate jobs? Cities in Iowa with the most Business Process Associate job openings:
Business Process Associate jobs near you
TPA - 2A Senior Process Associate

TPA - 2A Senior Process Associate

Infosys

Des Moines, IA • On-site

$79K - $97.10K/yr

Full-time

Posted 13 days ago

Infosys rating

7.6

Company rating: 7.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

90th of 203 rated it services

Job description

divh2Customer Service Senior Process Associate/h2pIn the role of Senior Process Associate, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, youll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Location for this position is Des Moines./ppQualifications:/pulliRequired: High School Diploma or GED Equivalent. 1+ years in life and annuity experience./liliPreferred: Analytical skills, previous life and annuity death claims experience, oral and written communication skills, knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework, ability and willingness to learn multiple financial concepts and systems, flexibility in a fast-paced, team-oriented environment, organizational and follow through skills, sensitivity to service and quality./li/ulpYour responsibilities include but may not be limited to:/pulliTake initiative and ownership in every call and situation/liliProvide answers and solutions in a manner all parties can understand/liliResearch information and handles return calls/another follow-up as needed/liliProvide accurate quotes and creates business correspondence via paper or electronic format in a timely manner/liliNavigate multiple computer systems/applications and utilizes search tools to find information/liliAdhere to call guidelines/liliMeet or exceeds department quality standards/liliDocument client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel/li/ulpNote: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face./ppInfosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.

It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billions of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPM clients.

Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA./ppU.S. citizens and those authorized to work in the U.S. are encouraged to apply.

We are unable to sponsor at this time. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability./p/div

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