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Business Process Associate Jobs in Iowa (NOW HIRING)

Wells Fargo

Process Engineer

Des Moines, IA · On-site

Associate's degree or higher. * Experience creating, documenting, and maintaining business process maps and process inventories. * Hands-on experience using iGrafx for process modeling, process ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Principle

Business Support Associate

Des Moines, IA · On-site

$24.21 - $32.43/hr

Sr. Business Support Associate Act as a partner across the Principal Asset Management Equity ... Identify and maintain scalable processes for this support. Build, customize, and maintain ...

New

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... Process Associate In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is ...

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All JobsBusiness Process Associate JobsBusiness Process Associate Jobs in Iowa

Business Process Associate information

See Iowa salary details

$18

$27

$31

How much do business process associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for business process associate in Iowa is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $25.53 and $30.48 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a business process associate when working with cross-functional teams?

Business Process Associates often collaborate with multiple departments to map and improve workflows, which can present challenges such as differing priorities, communication barriers, and varying levels of process understanding. Navigating these challenges requires strong interpersonal skills, the ability to facilitate discussions, and a proactive approach to resolving misunderstandings. Successful Business Process Associates use data-driven analysis and clear documentation to align teams and drive process improvements, ensuring that everyone is working toward common organizational goals.

What is the difference between Business Process Associate vs Business Analyst?

AspectBusiness Process AssociateBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, finance, or related area; certifications like CBAP are common
Work EnvironmentOffice setting, supporting process improvements and data entryOffice environment, analyzing business needs and recommending solutions
Employer & Industry UsageUsed across industries for operational support rolesCommon in consulting, finance, and IT sectors for strategic analysis
Search & Comparison IntentUnderstanding operational roles and entry-level positionsComparing analytical roles and strategic responsibilities

The Business Process Associate focuses on supporting and improving operational workflows, often handling data entry and process documentation. In contrast, a Business Analyst analyzes business needs, gathers requirements, and recommends solutions for process improvements. While both roles require similar educational backgrounds, Business Analysts typically have more strategic responsibilities and may require additional certifications.

What are the key skills and qualifications needed to thrive as a business process associate, and why are they important?

To thrive as a Business Process Associate, you need analytical thinking, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with process mapping tools, workflow management systems, and proficiency in Microsoft Office Suite or similar software is typically required. Strong communication, problem-solving, and collaboration skills help you stand out in supporting process improvements and working with cross-functional teams. These competencies are crucial for efficiently analyzing, documenting, and optimizing business processes, ultimately driving organizational efficiency and effectiveness.

What is a business process associate?

A business process associate is responsible for helping to identify inefficiencies in operations and developing solutions. Depending on the company for which you work, your job duties may include evaluating initiatives related to software or systems implementation, identifying bottlenecks, and ensuring that departments comply with policies and procedures. Qualifications for this career include a few years of experience in quality assurance and process improvement as well as specialized skills, such as analytical problem-solving, attention to detail, and computer literacy. A bachelor’s degree in business management, finance, or a related subject is necessary. Some business process associates have advanced degrees, such as an MBA.

More about Business Process Associate jobs
What are the most commonly searched types of Business Process jobs in Iowa? The most popular types of Business Process jobs in Iowa are:
What are popular job titles related to Business Process Associate jobs in Iowa? For Business Process Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Business Process Associate jobs in Iowa look for? The top searched job categories for Business Process Associate jobs in Iowa are:
What cities in Iowa are hiring for Business Process Associate jobs? Cities in Iowa with the most Business Process Associate job openings:
Business Process Associate jobs near you

Senior Call Center Representative - Life and Annuities

Infosys

Des Moines, IA • On-site

$18.75 - $25.75/hr

Other

Re-posted 19 hours ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

150th of 223 rated it services

Job description

Job details
Job Role
Process Associate - Customer Service - US
Work Location
Des Moines, IA
State / Region / Province
Iowa
Country
USA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
145961BR
Job Description: Infosys McCamish
Domain: Life Insurance and Annuities
Skill: Customer Service
Senior Process Associate - Customer Service
In the role of Senior Process Associate, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you'll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines.
Qualifications:
Required

  • High School Diploma or GED Equivalent.
  • 1+ years in life and annuity experience.
Preferred
  • Analytical skills
  • Previous Life and Annuity death claims experience
  • Oral and written communication skills
  • Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
  • Ability and willingness to learn multiple financial concepts and systems
  • Flexibility in a fast-paced, team-oriented environment
  • Organizational and follow through skills
  • Sensitivity to service and quality
Your responsibilities include but may not be limited to
  • Take initiative and ownership in every call and situation
  • Provide answers and solutions in a manner all parties can understand
  • Research information and handles return calls/another follow-up as needed
  • Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
  • Navigate multiple computer systems/applications and utilizes search tools to find information
  • Adhere to call guidelines
  • Meet or exceeds department quality standards
  • Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billions of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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