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Business Process Associate Jobs in Iowa (NOW HIRING)

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... It has an outstanding business perspective and an exemplary track record that no other outsourcer ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... Process Associate In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

... Process Associate In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is ...

Pwc

SAP BRIM Consultant, Senior Associate

Des Moines, IA · On-site

$77K - $202K/yr

... business process consulting skills to improve operational efficiency and client engagement What You Must Have - At least a Bachelor's degree - At least 2 years of experience What Sets You Apart ...

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How much do business process associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for business process associate in Iowa is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $25.53 and $30.48 per hour, depending on experience, location, and employer.

What is a business process associate?

A business process associate is responsible for helping to identify inefficiencies in operations and developing solutions. Depending on the company for which you work, your job duties may include evaluating initiatives related to software or systems implementation, identifying bottlenecks, and ensuring that departments comply with policies and procedures. Qualifications for this career include a few years of experience in quality assurance and process improvement as well as specialized skills, such as analytical problem-solving, attention to detail, and computer literacy. A bachelor’s degree in business management, finance, or a related subject is necessary. Some business process associates have advanced degrees, such as an MBA.

What are the key skills and qualifications needed to thrive as a business process associate, and why are they important?

To thrive as a Business Process Associate, you need analytical thinking, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with process mapping tools, workflow management systems, and proficiency in Microsoft Office Suite or similar software is typically required. Strong communication, problem-solving, and collaboration skills help you stand out in supporting process improvements and working with cross-functional teams. These competencies are crucial for efficiently analyzing, documenting, and optimizing business processes, ultimately driving organizational efficiency and effectiveness.

What are the typical challenges faced by a business process associate when working with cross-functional teams?

Business Process Associates often collaborate with multiple departments to map and improve workflows, which can present challenges such as differing priorities, communication barriers, and varying levels of process understanding. Navigating these challenges requires strong interpersonal skills, the ability to facilitate discussions, and a proactive approach to resolving misunderstandings. Successful Business Process Associates use data-driven analysis and clear documentation to align teams and drive process improvements, ensuring that everyone is working toward common organizational goals.

What is the difference between Business Process Associate vs Business Analyst?

AspectBusiness Process AssociateBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, finance, or related area; certifications like CBAP are common
Work EnvironmentOffice setting, supporting process improvements and data entryOffice environment, analyzing business needs and recommending solutions
Employer & Industry UsageUsed across industries for operational support rolesCommon in consulting, finance, and IT sectors for strategic analysis
Search & Comparison IntentUnderstanding operational roles and entry-level positionsComparing analytical roles and strategic responsibilities

The Business Process Associate focuses on supporting and improving operational workflows, often handling data entry and process documentation. In contrast, a Business Analyst analyzes business needs, gathers requirements, and recommends solutions for process improvements. While both roles require similar educational backgrounds, Business Analysts typically have more strategic responsibilities and may require additional certifications.

Is a business process associate a stressful job?

A business process associate role involves analyzing and improving business workflows, which can be demanding depending on workload and deadlines. The job often requires attention to detail, problem-solving skills, and the ability to manage multiple tasks, which may contribute to stress levels in high-pressure environments.
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Business Process Associate jobs near you

Customer Service Representative

Des Moines, IA • On-site

Infosys Limited Digital
See more jobs at Infosys Limited Digitalexternal

$15.50 - $21.25/hr

Full-time

Re-posted 21 days ago

Job description

Job details
Job Role
Process Associate - US
Work Location
Des Moines, IA
State / Region / Province
Iowa
Country
USA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
150681BR
Producer Services
Domain: Life Insurance
Senior Process Associate
In this role, you will serve as a primary point of contact for insurance agents, agencies, broker-dealers, and uplines supporting life insurance and annuity business. This role is responsible for providing exceptional customer service through inbound call handling, producer support, licensing and commission assistance, Agent Portal support, and contract issuance requirement management. The associate works closely with internal departments to ensure timely resolution of producer inquiries, maintenance of producer records, and compliance with regulatory and company requirements.
Location for this position is Des Moines.
Responsibilities
  • Answer inbound calls and emails from insurance agents, agencies, broker-dealers, and field marketing organizations.
  • Provide guidance regarding licensing, appointment, contracting, and commission-related inquiries.
  • Assist agents with Agent Portal access, navigation, password resets, and troubleshooting.
  • Explain contract issuance requirements and assist agents in obtaining outstanding documentation.
  • Communicate status updates on pending contracts, licensing requests, and commission inquiries.
  • Serve as a liaison between agents and internal operational departments.
  • Review and advise on producer licensing and appointment requests.
  • Validate licensing and appointment requirements prior to contract issuance.
  • Monitor and follow up on outstanding licensing deficiencies.
  • Process agent profile updates, including address changes, hierarchy changes, and demographic updates as needed.
  • Maintain accurate producer records within producer management systems.
Qualifications:
Basic
  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
Preferred
  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
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