Business Operations Supervisor Jobs (NOW HIRING)

University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians’ practice at hospitals and medical offices throughout the region.

University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.

POSITION SUMMARY

The Operations Supervisor is responsible for supporting the day-to-day business operations of clinical locations in collaboration with the Clinical Manager.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

• The Operations Supervisor is responsible for supporting daily clinical operations, focusing primarily on efficient patient rooming, administrative support, and delivering high-quality care.
• Room patients efficiently, accurately taking vital signs, reviewing clinical histories, and verifying medication/allergy lists.
• Maintain accurate and detailed patient records in the EMR, assist with scheduling, and manage patient paperwork.
• Prepare exam rooms and assist providers with patient examinations, procedures, and routine care in an outpatient setting.
• Support clinic staff by ensuring patient flow remains consistent, restocking supplies, and coordinating with front-desk staff to optimize patient care
• Perform phlebotomy (blood draws) and label samples for lab processing.
• Performs telephone triage by assessing patient symptoms and determining the appropriate level of care.
• Extract and deliver useful data and insight from business data in order to support operational improvements and business such as occurrence reports and chart audits.
• Attending to any issues or concerns that may arise with any staff members. Ensuring consistent communication of policies and procedures
• Proactively identify and implement solutions and/or strategies that will help the business better achieve its short and long-term business.
• Optimize administrative workflows, keep up to date with progress of administrative duties.
• Ensuring staff compliance with operational policies.
• Hiring, training, and ongoing education of staff members, organizing training materials and keeping up to date on policies and procedures.
• Implementing processes to reduce costs. Inventory control and oversight, including ordering supplies, including medication reconciliation audits.
• Develop and research methods for measuring various areas of business performance and compare against trends.
• Assist in the development and oversight of clinic budget. Prepare financial models and forecasting.
• Review, identify, analyze, and create detailed documentation of business process and support.
• Communication with staff on changes in policy, procedures, or guidelines
• May lead special projects.
• Other duties as assigned in support of the UTP and UTHealth’s success and overall organizational mission.

REQUIRED QUALIFICATIONS

• License and/or Certification: Licensed Practical Nurse, Basic Life Support Certificate from the American Heart Association
• Education: Associates degree in applicable field
• Years of Experience:
  1. 2+ years of operations leadership experience in a healthcare setting
• Skills:
  1. Demonstrate interpersonal skills to work with staff members, patients, providers, and other leaders.
  2. High degree of professionalism and strong work ethic
  3. MS Office Proficiency
  4. Excellent judgement and discretion required in handling highly sensitive, privileged, and confidential information in a respectful manner and in accordance with HIPPA

PREFERRED QUALIFICATIONS

• Education: Bachelor’s or Master’s degree
• License and/or Certification: RMA, CMA, or CCMA
• Years of Experience:
  1. 5 + years Operational Leadership experience in a healthcare setting

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace