Business Operations Project Manager Jobs in Naples, FL

Job Profile
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Project Manager III within PNC's Linga organization, you will be based in Naples, FL, Pittsburgh, PA, or
We are seeking an experienced, highly collaborative Project Manager III to support and advance the PMO’s role in driving structure, visibility, governance, and alignment across software and business operations initiatives.
This role is ideal for a project management professional who can lead complex cross functional projects, operate with independence, influence without direct authority, and help mature PMO practices in a growing organization.
Key Responsibilities:
• Lead complex, cross-functional software and business operations initiatives while ensuring alignment to PMO standards, governance expectations, and business priorities.
• Partner with product, engineering, operations, and business stakeholders to clarify scope, requirements, success criteria, dependencies, and readiness needs.
• Support portfolio-level visibility by maintaining accurate project health, milestone, dependency, risk, issue, and capacity reporting.
• Drive consistent use of PMO tools, templates, intake processes, project plans,
status reporting, and milestone tracking practices.
• Translate project activity into clear, executive-ready updates that highlight decisions needed, risks, impacts, and next steps.
• Identify process gaps and recommend practical improvements that strengthen consistency, scalability, and accountability across project teams.
• Coach and support business owners on PMO standards, requirement quality,
stakeholder communication, and project discipline.
• Support PMO reporting, KPI tracking, lessons learned, and continuous improvement
efforts across the project portfolio.
• Promote a culture of transparency, ownership, proactive communication, and
disciplined planning across cross-functional teams.
Required Skills:
• Proactive, adaptable, and comfortable bringing structure to ambiguous or fast
changing business environments.
• Strong collaborator who builds trust across technical,
operational, and business stakeholder groups.
• Ability to work independently, manage competing priorities, and drive outcomes
with minimal direction.
• Solid understanding of project management fundamentals, software development
life cycles, and cross-functional delivery practices.
• Experience supporting PMO governance practices, including intake, milestone
tracking, project health reporting, risk management, and escalation routines.
• Strong communication skills, including the ability to summarize risks, decisions,
impacts, and next steps clearly and concisely.
• Ability to influence without direct authority and promote accountability,
transparency, and follow-through across project teams.
• Strong analytical and critical-thinking skills related to project health, dependencies,
risks, capacity, and readiness.
• Excellent facilitation, organization, documentation, and stakeholder management skills.
Preferred Qualifications:
• 3+ years of project management experience in software, technology, business
operations, or PMO environments.
• Experience supporting portfolio reporting, project governance, operational
readiness, or cross-functional launch activities.
• CAPM, CSM, or equivalent project management certification is a plus.
• Bachelor’s degree in business, technology, communications, or related field.
• Experience using tools such as Jira, Confluence, Zoho, SharePoint, or similar project
tracking and collaboration platforms.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Teams;
experience with PMO reporting, dashboards, or project portfolio tools is a plus. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description

• Manages the most complex projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes. May be assigned a single project or a portfolio, requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business. Typically, project size may be greater than $2.5m.
• Develops strategy, processes, resource allocation, budget, guidelines and support of project management team.
• Partners with internal project liaisons to acquire resources, assigns tasks, directs activities, and controls project execution. Coaches and mentors project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project. Proactively manages changes in project scope, identifies potential crises, devises contingency plans and recommends improvements based on results.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Analytical Thinking, Budgeting, Leading Project Teams, Meeting Organization, Project Implementations, Project Scope Development, Strategic Objectives, Strategic Planning CompetenciesAccuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, IT Standards, Procedures & Policies, Organizational Leadership, Problem Solving, Project Administration, Project Management Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Language Assessments No Required or Preferred Language Assessments Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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