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Business Operations Manager Jobs in Maple, ON (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Strong business acumen with a solid understanding of customer operations and service delivery ... Proven stakeholder management and client engagement experience. * Demonstrated ability to analyze ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

... business. We pride ourselves on being a trusted partner to many of the world's leading brands ... Operations Manager will be responsible for training, leading and developing a team of service ...

CHANEL

Operations Manager

Toronto, ON

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Oversee stock organization and optimization to create a standard that supports driving business ...

Chanel

Operations Manager

Toronto, ON

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Oversee stock organization and optimization to create a standard that supports driving business ...

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Strong business acumen with a solid understanding of customer operations and service delivery ... Proven stakeholder management and client engagement experience. * Demonstrated ability to analyze ...

Crownholdings

Operations Manager

Toronto, ON

It's an exciting time to join our business because Crown offers you the opportunity to grow and ... Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and ...

Acosta

Operations Manager

Toronto, ON · On-site

The Manager of Operations is responsible for the operational effectiveness of a program for our ... Business Analysts reporting into this role. Typically, a mosaic is where all the pieces fit ...

Daikinapplied

Operations Manager

Woodbridge, ON

CA$90K - CA$154K/yr

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will ... Demonstrated success in strategically leading business units The typical annual base salary for ...

New

Sky Zone LLC

Operations Manager

Mississauga, ON

Operations Reports to: General Manager FLSA: Exempt _____ WHO WE ARE: At Sky Zone , our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind ...

Quadreal

Operations Manager

Toronto, ON · On-site

QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building operations at 145 King Street West. 145 King West is one of Toronto's most prominent Class A office ...

Td

Manager, Business Management

Toronto, ON · On-site

CA$96K - CA$136K/yr

Business Operations Management (BOM) enables Enterprise Global Technology & Services with financial discipline, operational governance, and clear portfolio and resource management. BOM standardizes ...

The Brick

Operations Manager

Toronto, ON

Reporting to the Store Manager, the Operations Manager will have the following responsibilities: * Implement, communicate and ensure compliance with all operating procedures, processes and policies

JYSK Canada

Operations Manager

Whitby, ON · On-site

CA$50K - CA$55K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also ...

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Business Operations Manager information

What does a business operations manager do?

A Business Operations Manager oversees the daily operations of a company or department to ensure efficiency and effectiveness. They are responsible for streamlining processes, managing budgets, implementing policies, and coordinating across various teams. Their goal is to improve productivity, support strategic initiatives, and help the organization achieve its long-term objectives. Business Operations Managers often work closely with senior leadership to identify areas for improvement and drive operational excellence.

What are the key skills and qualifications needed to thrive as a business operations manager?

To thrive as a Business Operations Manager, you need strong analytical, organizational, and leadership skills, often supported by a bachelor's degree in business administration or a related field. Familiarity with project management software, ERP systems, and data analysis tools is commonly required. Excellent communication, problem-solving, and adaptability help you effectively manage teams and drive operational improvements. These skills ensure efficient business processes, informed decision-making, and successful achievement of organizational goals.

What is the difference between Business Operations Manager vs Business Analyst?

AspectBusiness Operations ManagerBusiness Analyst
Required CredentialsBachelor's degree in Business, Management, or related field; often some experience in operationsBachelor's degree in Business, Finance, or related field; certifications like CBAP are common
Work EnvironmentOversees daily operations, manages teams, and implements processes within organizationsAnalyzes business needs, gathers requirements, and recommends solutions to improve processes
Employer & Industry UsageUsed across industries like retail, finance, and tech for operational oversightCommon in consulting, finance, and IT sectors for project and process analysis

The Business Operations Manager focuses on managing and optimizing overall business processes and teams, while the Business Analyst concentrates on analyzing data and requirements to recommend improvements. Both roles require strong communication and analytical skills but serve different functions within an organization.

How does a business operations manager typically collaborate with other departments to drive organizational efficiency?

Business Operations Managers work closely with teams across departments such as finance, human resources, and IT to streamline processes and ensure operational alignment with strategic goals. They often facilitate cross-functional meetings, analyze workflows, and implement process improvements based on feedback from various stakeholders. This role requires strong communication skills and the ability to build relationships, as Managers must balance the needs of different teams while optimizing overall organizational performance. Successful collaboration often leads to smoother project execution, cost savings, and enhanced productivity.
More about Business Operations Manager jobs
What are the most commonly searched types of Business Operations jobs in Maple, ON? The most popular types of Business Operations jobs in Maple, ON are:
What job categories do people searching Business Operations Manager jobs in Maple, ON look for? The top searched job categories for Business Operations Manager jobs in Maple, ON are:
What cities near Maple, ON are hiring for Business Operations Manager jobs? Cities near Maple, ON with the most Business Operations Manager job openings:
Business Operations Manager jobs near you
Infographic showing various Business Operations Manager job openings in Maple, ON as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 15 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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