Business Operations Manager Jobs in Kitchener, ON

Business Operations Manager

Location: Canada, Remote

Reporting to: Founder & CEO

About Blue Peak Ventures

Blue Peak Ventures is a Canadian-based, founder-led real estate company focused on complex residential properties in South Carolina, USA.

We step in when a property cannot move through a normal sale because something is unresolved, such as an estate, missing heirs, title issue, lien, foreclosure, disputed document, or occupant situation. These are the properties many buyers walk away from because the path forward is unclear. Our job is to understand what is holding the property up, bring together the right legal and title support, and help create a practical way forward.

We are still early in building the business, so this is not a role where everything is already figured out for you. You will be part of a small team that is building the systems, processes, and standards needed to handle difficult work well, and to do it more consistently as the company grows.

The Role

The Business Operations Manager owns the operating system that connects the business. You will make the pipeline visible, establish the cadence and rules for cross-functional work, and ensure that important priorities move without the Founder & CEO serving as the default routing point for every question, handoff, and follow-up.

This is a hands-on operations and project-management role for an experienced operator. You will not be managing a large hierarchy or replacing the specialists who execute legal, transaction, sales, or development work. Instead, you will build and govern the system those specialists work through: the tracker, scorecard, meeting rhythm, handoffs, backlog, checklists, escalation rules, and operating tools that make the business easier to run.

Your core responsibilities will include:

• Own the pipeline source of truth. Build and maintain one reliable view of every active deal, including its stage, owner, blocker, next action, and escalation point. The team should be able to see what is happening and what needs to move without asking the founder or searching across messages.
• Build the KPI and accountability cadence. Create practical department scorecards with a named owner for every metric. Facilitate the weekly pipeline meeting, where owners present their red, yellow, and green numbers, decisions are made, and next actions are assigned. The Founder & CEO should not need to run this meeting.
• Set cross-functional routing and handoffs. Define how development, sales, transactions, disposition, and leadership route work to one another. Clarify ownership, escalation paths, and expected handoffs so routine coordination does not keep returning to the founder or Transaction Coordinator.
• Own the operational bridge between the business and development team. Turn business needs into clear software development priorities, maintain the backlog, run the sprint and planning cadence, and keep developers connected to the commercial and operational context. You will not write production code, but you will make sure development work is correctly prioritized, understood, and followed through.
• Drive disposition pace. Treat properties that remain unsold or stalled as inventory requiring active management. Build the ageing alerts, review rhythm, and ownership visibility needed to keep the exit lane moving and prevent capital from becoming trapped in properties that are not progressing.
• Build systems and enforce adoption. Turn recurring work into SOPs, checklists, templates, and automation. You own the operating mechanism and its adoption; the appropriate functional owner completes the specialized task. For example, the attorney may govern the contents of a pre-recording checklist and the Transaction Coordinator may execute the steps, but you make sure the checklist is current, triggered, and used on every relevant deal.

This role has real authority within its lane. You will recommend and approve appropriate operational tools, software, and systems within defined company parameters. You will bring a clear point of view, make practical decisions, and resolve ordinary operating issues rather than escalating every question to the Founder & CEO.

This role has equally clear boundaries. You will not own the founder’s calendar or inbox, individual deal files, payoffs, notary bookings, closings, legal filings, underwriting, offer pricing, marketing execution, or hard seller and occupant conversations. You own the system around those activities, not the specialized work itself.

You will work directly with the Founder & CEO through weekly planning, regular operating check-ins, and clear written follow-up.

About You

You have 5+ years of progressively responsible experience in business operations, technical project or program management, systems implementation, or a comparable role. You have operated in a small or scaling business where the process was not fully built for you, and you can show how you made a complex environment more visible, coordinated, and effective.

You have a strong software or technical-systems background and moved into project, program, or operations management because you enjoy connecting people, priorities, and execution. You are comfortable working with developers and technical vendors. You do not need to write code, but you can translate a business problem into a clear technical priority, manage a backlog or sprint cadence, ask useful questions, and hold a delivery process together.

You have personally built or materially improved an operating mechanism such as a pipeline tracker, KPI scorecard, workflow, SOP library, handoff system, automated alert, or recurring operating meeting. You can explain the original problem, your specific role, how you earned adoption, and the measurable business result.

You are highly fluent with work-management, documentation, reporting, and automation tools. You use AI and automation to reduce manual chasing, improve visibility, strengthen follow-through, or document work more effectively. You also have the judgment to know when human review, confidentiality, and escalation are required.

You are good with people and comfortable with accountability. You can hold broad business context, distinguish urgent work from merely loud work, surface risks early, and get a clear answer from the right owner. You can work directly with a founder, manage competing viewpoints without unnecessary friction, and stay calm when several moving parts need attention at once.

A degree, diploma, or relevant certification is welcome but not required. Demonstrated operating judgment, technical fluency, and results matter more.

What Success Looks Like

Within your first 45 days, the business has a trusted pipeline source of truth that makes the stage, owner, blocker, next action, and escalation point for active deals visible. You will have identified the principal routing, software development, and disposition bottlenecks, including aged inventory that requires immediate attention.

Within three 60 days, the weekly pipeline meeting is running to a dependable cadence without the Founder & CEO facilitating it. Department scorecards have named owners, business-to-development work is routed through a visible backlog and sprint process, and core checklists, trackers, and handoffs are documented, current, and being used.

You will turn recurring work into clear, repeatable operating mechanisms, SOPs, checklists, templates, dashboards, triggers, and automation, that make expectations, ownership, and next steps visible. You are accountable for designing the mechanism, keeping it current, setting the right triggers and escalation points, and ensuring it is consistently used; functional owners remain responsible for completing the specialized work within their expertise. When adoption breaks down, a step is missed, or the process no longer reflects how the business operates, you identify the gap, bring the right owner into the solution, and restore a reliable process rather than personally taking over the underlying task.

At 90 days, the Founder & CEO is no longer the default operating switchboard. Routine cross-functional questions route through clear systems, owners are accountable for their commitments, and stalled work becomes visible before it becomes an emergency.

What This Opportunity Provides

You will work directly with the founder and have a visible impact on how the company operates. This is an opportunity to build the operating system of a growing business, solve real cross-functional problems, and create capacity for the founder and each department to focus on the work only they can do.

The work will be demanding, but purposeful. You will have room to improve systems, make decisions within your lane, and grow with the business as you earn trust.

Compensation & Benefits

This is a permanent, full-time Canadian employee role, performed remotely from anywhere in Canada. The base salary range is CAD $100,000–$125,000 per year, with the final offer reflecting experience, demonstrated capability, and the needs of the role.

Blue Peak offers paid time off, statutory holidays, the equipment needed to work effectively, and reimbursement for approved work-related expenses. We are also introducing a health-care benefit; details will be confirmed during the offer process.

How to Apply

If your background looks like a strong match, we will invite you to an introductory conversation. The process will then include a practical exercise and interviews focused on how you think, communicate, and work through real-world priorities.

We will keep you informed throughout the process. Before a final offer, we will complete professional reference checks and any other job-related verification required for the role, with your knowledge and consent.

Thank you for your interest in Blue Peak Ventures. We will review all applications and contact shortlisted candidates with next steps.